bought from apple store on Friday, still not connected (UK)

Discussion in 'iPhone' started by colcass, Jul 14, 2008.

  1. colcass macrumors member

    Joined:
    Jul 9, 2008
    Location:
    UK
    #1
    I can't believe this
    My wife and I bought our phones on Friday, now it's Monday night and the phones are still without service!

    Is anyone else in the same boat or do they have any news on when we will be connected
     
  2. razorianfly macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #2
    This is strange. I would definitely contact O2 if you haven't already.

    I bought my iPhone 3G at the Trafford Centre, on Saturday,
    and was connected immediately after activation of the unit had completed.

    I left the store with signal and able to make calls.

    R-Fly
     
  3. colcass thread starter macrumors member

    Joined:
    Jul 9, 2008
    Location:
    UK
    #3
    tried to ring them before, but they closed at 9
    They are open at 8am

    What kind of compensation do you think I should ask for?
     
  4. razorianfly macrumors 65816

    razorianfly

    Joined:
    Oct 16, 2007
    Location:
    Cheshire, United Kingdom
    #4
    3 months free line rental.

    You never know what you might receive, if you kick up enough of a fuss.

    R-Fly
     
  5. Igantius macrumors 65816

    Joined:
    Apr 29, 2007
    #5
    You're far from alone in this - absolutely masses of people are affected. Should be connected sometime tomorrow... as for compensation, from what I've heard I wouldn't hold your breath too much....
     
  6. ryanmanu macrumors regular

    Joined:
    Jul 7, 2008
    #6
    very true, someone on another thread got no compensation while someone else kicked up enough enough fuss to get a free gift so its always worth a try!
     
  7. neiltc13 macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #7
    Are you sure they are not activated or are you just outwith O2's coverage?

    Their coverage is easily the worst of the major networks in the UK. I get no service in my home.
     
  8. Igantius macrumors 65816

    Joined:
    Apr 29, 2007
    #8
    Have a look at http://www.theregister.co.uk/2008/07/14/iphone_activations/

    According to one or two sources I have, there's basically a three-working delay in getting connected for most customers.
     
  9. neiltc13 macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #9
    Remember you'll also need to be within the O2 coverage for the phone to recognise that you have been activated. They can't activate your phone if you don't have a signal!
     
  10. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #10
    Well geez, you haven't even talked to them yet?

    It took me 3 days to get connected here, and it finally worked because I kept calling and finally someone fixed the problem.

    If you haven't even called yet I don't think you can complain. If you call and they don't do anything THEN come back and talk to us.
     
  11. Igantius macrumors 65816

    Joined:
    Apr 29, 2007
    #11
    That maybe the case with colcass, but I think it's more likely with the backlog of activation - from what I've heard from Saturday, this affected all people who bought from CW. Don't claim that this is definitely true, but it's what staff were told - and I've been told the situation wasn't much better at O2. This site - http://autumnskies.co.uk/iphone/ - firmly puts the blame at CW's door.
     
  12. colcass thread starter macrumors member

    Joined:
    Jul 9, 2008
    Location:
    UK
    #12
    O2 coverage

    I wish you would stop banging on about how you don't get O2 coverage in your home in Fife, yes there are generally blank spots for all networks in some areas.

    Just to let you know, I can get all networks where I live.

    Both of our phones pick up all of the networks but it is not activated to the network yet as it just says "no service"
     
  13. maxshanly macrumors member

    Joined:
    Jun 12, 2007
    #13
    I am having the same situation, I was starting a new contract and having my O2 PAYG number transferred, since 8:50 PM on Sunday I haven't had any service on my PAYG SIM and hadn't had any prior to that on my contract SIM.

    I spoke to O2 at around 11 AM today, they said it would be sorted by 8:50 PM tonight. I am still without service.
     
  14. colcass thread starter macrumors member

    Joined:
    Jul 9, 2008
    Location:
    UK
    #14
    they will have said 8.50 so when you try ringing them now they are shut
     
  15. goffski macrumors member

    Joined:
    Feb 26, 2008
    Location:
    UK
    #15
    Your not alone! I've had mine since Friday and still getting the 'no service' message. Spoke with o2 three time today the last being about 8.30 and they assure me it will be activated within the next 24 hours. But then again they did tell me at 4pm today it would be within the next 5 hours.
     
  16. Igantius macrumors 65816

    Joined:
    Apr 29, 2007
    #16
    Join the club ;) http://autumnskies.co.uk/iphone/
     
  17. sammyAD macrumors member

    Joined:
    Oct 16, 2007
    Location:
    England
    #18
  18. maxshanly macrumors member

    Joined:
    Jun 12, 2007
    #19
    I am having a development...

    My phone is now searching... constantly.

    iTunes is now showing up the Phone Number category, albeit with N/A.

    Hopefully it'll be sorted soon. :)

    EDIT

    I removed the SIM and put it back in, now back to No Service. :(
     

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