Bought from DSM - watch has fault, what to do?

darthbane2k

macrumors 6502a
Original poster
Oct 22, 2009
650
253
Bought a watch from DSM (UK) on launch day. Notice a manufacturing defect now (cosmetic) to do with the space grey finish. What do I do? You cant even talk to these people without an appointment, and even then it doesnt guarantee replacement stock?
Can I take the watch to an apple store? Do they have replacement stock? Will I be waiting months?

Anyone have any experience?
 

aristobrat

macrumors G5
Oct 14, 2005
12,262
1,352
You cant even talk to these people without an appointment, and even then it doesnt guarantee replacement stock?
Can I take the watch to an apple store?
You can take it to an Apple Store, but the same two caveats apply. 1) You really should have a Genius Bar appointment first (you can make that online), and 2) even that doesn't guarantee replacement stock.
 

wdfly

macrumors regular
Apr 23, 2015
148
11
Please provide pics... We're very nosey here! :)
this. i was planning on getting a 42 space gray sport but i am thinking i'll just keep the 38 sport that my wife doesn't wear and get a black band for it. either that or i'll get a 42 silver sport and get the black band for that.
 

fischersd

macrumors 601
Oct 23, 2014
4,556
1,303
Vancouver, BC, Canada
In places yes. Specks have simply come off - dont expect this, even from the sports model.
It'll be a warranty replacement. It doesn't appear the stores have any stock for replacements yet. It could take up to 2-3 weeks (hopefully not) to get a warranty replacement shipped. If you have AC+, you can get an express replacement (they ship you the new watch first) - that's usually quick.
 

darthbane2k

macrumors 6502a
Original poster
Oct 22, 2009
650
253
It'll be a warranty replacement. It doesn't appear the stores have any stock for replacements yet. It could take up to 2-3 weeks (hopefully not) to get a warranty replacement shipped. If you have AC+, you can get an express replacement (they ship you the new watch first) - that's usually quick.
Well as you can imagine, DSM didnt want to know, so I have been directed to apple telephone support. They booked in a genius bar appointement at Regent St on sunday, claimied that despite stock issues, they do have replacement units instore. We will see then. If I do have to wait months for a replcement I am going to ask that I do no return the defective unit until the replacement is actually available.

Cant take photos right now (at work) but imagine tiny dots/specks in random places. There are not that many, but enough to still bug me.
 

JPIndustrie

macrumors 6502a
Mar 12, 2008
860
156
Queens, NY
Don't need to bring any Apple product into the exact merchant you purchased from, as long as it was purchased legally you can bring it to any Apple store for support.

I would go in asap as typically I've seen them honor these type of claims earlier on rather than later (easier to say it is due to use).
 
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