Bought from DSM - watch has fault, what to do?

Discussion in 'Apple Watch' started by darthbane2k, May 27, 2015.

  1. darthbane2k macrumors 6502a

    Joined:
    Oct 22, 2009
    #1
    Bought a watch from DSM (UK) on launch day. Notice a manufacturing defect now (cosmetic) to do with the space grey finish. What do I do? You cant even talk to these people without an appointment, and even then it doesnt guarantee replacement stock?
    Can I take the watch to an apple store? Do they have replacement stock? Will I be waiting months?

    Anyone have any experience?
     
  2. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
  3. vandal76 macrumors newbie

    Joined:
    Apr 14, 2010
    #3
    Would you mind telling us what the problem was? Is the finish coming off?
     
  4. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #4
    You can take it to an Apple Store, but the same two caveats apply. 1) You really should have a Genius Bar appointment first (you can make that online), and 2) even that doesn't guarantee replacement stock.
     
  5. darthbane2k thread starter macrumors 6502a

    Joined:
    Oct 22, 2009
    #5
    In places yes. Specks have simply come off - dont expect this, even from the sports model.
     
  6. vandal76 macrumors newbie

    Joined:
    Apr 14, 2010
    #6
    I had this with my iPhone 5, after a couple of months it looked like s*it. I hope this isn't a repeat of that problem...
     
  7. jabingla2810 macrumors 68020

    Joined:
    Oct 15, 2008
    #7
    Please provide pics... We're very nosey here! :)
     
  8. wdfly macrumors regular

    Joined:
    Apr 23, 2015
    #8
    this. i was planning on getting a 42 space gray sport but i am thinking i'll just keep the 38 sport that my wife doesn't wear and get a black band for it. either that or i'll get a 42 silver sport and get the black band for that.
     
  9. fischersd macrumors 601

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Vancouver, BC, Canada
    #9
    It'll be a warranty replacement. It doesn't appear the stores have any stock for replacements yet. It could take up to 2-3 weeks (hopefully not) to get a warranty replacement shipped. If you have AC+, you can get an express replacement (they ship you the new watch first) - that's usually quick.
     
  10. darthbane2k thread starter macrumors 6502a

    Joined:
    Oct 22, 2009
    #10
    Well as you can imagine, DSM didnt want to know, so I have been directed to apple telephone support. They booked in a genius bar appointement at Regent St on sunday, claimied that despite stock issues, they do have replacement units instore. We will see then. If I do have to wait months for a replcement I am going to ask that I do no return the defective unit until the replacement is actually available.

    Cant take photos right now (at work) but imagine tiny dots/specks in random places. There are not that many, but enough to still bug me.
     
  11. JPIndustrie macrumors 6502a

    JPIndustrie

    Joined:
    Mar 12, 2008
    Location:
    Queens, NY
    #11
    Don't need to bring any Apple product into the exact merchant you purchased from, as long as it was purchased legally you can bring it to any Apple store for support.

    I would go in asap as typically I've seen them honor these type of claims earlier on rather than later (easier to say it is due to use).
     

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10 May 27, 2015