Bought from DSM - watch has fault, what to do?

[darthbane2k]

Bought a watch from DSM (UK) on launch day. Notice a manufacturing defect now (cosmetic) to do with the space grey finish. What do I do? You cant even talk to these people without an appointment, and even then it doesnt guarantee replacement stock?
Can I take the watch to an apple store? Do they have replacement stock? Will I be waiting months?

Anyone have any experience?

 

[T5BRICK]

What do I do?

Contact Apple.

http://www.apple.com/support/watch/contact/

 

[vandal76]

Would you mind telling us what the problem was? Is the finish coming off?

 

[aristobrat]

You cant even talk to these people without an appointment, and even then it doesnt guarantee replacement stock?
Can I take the watch to an apple store?

You can take it to an Apple Store, but the same two caveats apply. 1) You really should have a Genius Bar appointment first (you can make that online), and 2) even that doesn't guarantee replacement stock.

 

[darthbane2k]

Would you mind telling us what the problem was? Is the finish coming off?

In places yes. Specks have simply come off - dont expect this, even from the sports model.

 

[vandal76]

In places yes. Specks have simply come off - dont expect this, even from the sports model.

I had this with my iPhone 5, after a couple of months it looked like s*it. I hope this isn't a repeat of that problem...

 

[jabingla2810]

Please provide pics... We're very nosey here!

 

[wdfly]

Please provide pics... We're very nosey here!

this. i was planning on getting a 42 space gray sport but i am thinking i'll just keep the 38 sport that my wife doesn't wear and get a black band for it. either that or i'll get a 42 silver sport and get the black band for that.

 

[fischersd]

In places yes. Specks have simply come off - dont expect this, even from the sports model.

It'll be a warranty replacement. It doesn't appear the stores have any stock for replacements yet. It could take up to 2-3 weeks (hopefully not) to get a warranty replacement shipped. If you have AC+, you can get an express replacement (they ship you the new watch first) - that's usually quick.

 

[darthbane2k]

It'll be a warranty replacement. It doesn't appear the stores have any stock for replacements yet. It could take up to 2-3 weeks (hopefully not) to get a warranty replacement shipped. If you have AC+, you can get an express replacement (they ship you the new watch first) - that's usually quick.

Well as you can imagine, DSM didnt want to know, so I have been directed to apple telephone support. They booked in a genius bar appointement at Regent St on sunday, claimied that despite stock issues, they do have replacement units instore. We will see then. If I do have to wait months for a replcement I am going to ask that I do no return the defective unit until the replacement is actually available.

Cant take photos right now (at work) but imagine tiny dots/specks in random places. There are not that many, but enough to still bug me.

 

[JPIndustrie]

Don't need to bring any Apple product into the exact merchant you purchased from, as long as it was purchased legally you can bring it to any Apple store for support.

I would go in asap as typically I've seen them honor these type of claims earlier on rather than later (easier to say it is due to use).