Bought iPhone 6 at Costco--can I exchange it for 6 Plus at Apple Store?

Discussion in 'iPhone' started by kgenova, Oct 14, 2014.

  1. kgenova macrumors 6502a

    kgenova

    Joined:
    Sep 19, 2013
    #1
    Hi! I bought an iPhone 6 a little over a week ago at Costco (64 GB, TMobile) and I need to exchange it because it is doing odd things (froze up and required home button and sleep/wake button press to turn off--not happy. My iPhone 5 never did that!). I'd kind of like to pay the extra money and exchange it for an iPhone 6 Plus. My question is: do I have to return it to Costco, which doesn't have any 6 Pluses in stock, or can I bring it to my local Apple Store and pay the extra hundred dollars to buy up to a 6 Plus? If it matters, I already paid off the EIP on the iPhone 6.

    I called Apple and asked them, and they said no, but it seems to me that I've read differently in this forum. Anyone have any experience with this?

    Thanks!
     
  2. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #2
    You purchased it from Costco, you have to return it to Costco.
     
  3. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #3
    No you cannot. That phone would have to go back to Costco then take the money and go get the 6 Plus from Apple. Apple will only exchange it with a white box replacement.
     
  4. sillywabbit macrumors 6502a

    Joined:
    Nov 10, 2012
    #4
    Bought iPhone 6 at Costco--can I exchange it for 6 Plus at Apple Store?

    You return it at the same place you purchased it from.
     
  5. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #5
    Costco will give you a full refund, so you will need to return it to them and then go buy from Apple.
     
  6. GLS macrumors 6502

    Joined:
    Jun 26, 2010
    #6
    Even if you could, finding a 6 Plus at an Apple store is like finding a virgin at a maternity ward.
     
  7. kgenova thread starter macrumors 6502a

    kgenova

    Joined:
    Sep 19, 2013
    #7
    Hmm. Costco gives you a better deal on iPhone purchases, at least in Texas. They don't make you pay sales tax on the first $649 of the iPhone purchase price, saving you about $53 in this state. So if I just return it to Costco and rebuy it from Costco, I'm out $53 :-(
     
  8. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #8
    You mean return it to Costco and rebuy from Apple your out $53? Doesn't Costco give you a $50 discount off of the subsidized price as well?
     
  9. WilliamG macrumors 604

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #9
    iOS 8 on the iPhone 6 has a BUNCH of little bugs like the one you describe. I don't think anything is wrong with your iPhone 6. Certainly don't compare it to your iPhone 5 experience on iOS 6/7.

    I've had numerous weird freezes crashes on my 6 Plus, fyi, and so have several of my friends with 6/6 Plus devices.

    To answer your question, nope you can't exchange the phone at the Apple Store, since they have no receipt/original order to return/exchange it for you. That's even aside from the stock issue.
     
  10. STC macrumors 6502a

    Joined:
    May 14, 2008
    #10
    Hahaha I lol'd :D
     
  11. kgenova thread starter macrumors 6502a

    kgenova

    Joined:
    Sep 19, 2013
    #11
    It is a $25 Costco gift card now, in addition to the $53 tax savings. Perhaps it was more in the past...
     
  12. 617aircav Suspended

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    Jul 2, 2012
  13. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #13
    Just went and looked online. Looks like it is only a $20 discount of the sub price now. Didn't see any iPhones for T-Mobile though. I think your only options are to return it to Costco and wait for a 6+ to come in or keep it and do a restore as new to get the bugs out.
     
  14. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #14
    You must be imaging it because this forum has said no such thing.
     
  15. kgenova thread starter macrumors 6502a

    kgenova

    Joined:
    Sep 19, 2013
    #15
    Sorry guys--guess I misread or misunderstood it somewhere. Thanks so much for all your help!
     

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