Bought my Apple Watch used, Apple still showed it registered to someone else

Discussion in 'Apple Watch' started by convergent, Jan 9, 2016.

  1. convergent macrumors 68000

    convergent

    Joined:
    May 6, 2008
    Location:
    Raleigh, NC
    #1
    There was another thread on here a month or so ago about someone that bought an Apple Watch used and couldn't get it to pair with their iPhone because it was still paired to someone else's AppleID. The discussion entailed going to your iCloud account to see if it was listed there after pairing. I bought my AW used, so was happy to see that mine was.

    Then today, while trying to make some changes to my AppleID (not iCloud) with 2 factor authentication, I was trying to access support. When you try to connect with support, the webpage asks you to pick your device to get support. All of the ones listed were older devices I no longer used, so I proceeded to add all the serial numbers of my current devices. When I got to the Apple Watch, it said it was registered to another AppleID. So it was showing tied to my AppleID in iCloud, but in my Apple support profile for my AppleID, it still said it was someone else's. This concerned me because it has AppleCare+, among other concerns.

    I had to call Apple about a problem with my security questions so while talking to them I mentioned the problem with my AW and they were able to correct it so it shows registered to me now. Thankfully they took my word for it, and could likely see it was paired in iCloud. I had already established my identity for the security issue, so I guess she trusted me. I was very worried she'd say I needed to contact the prior owner to have them do something to de-register it. That would have been impossible since I bought it from a reputable store on eBay many months ago.

    So if you have bought an AW used, you may want to check and see if its registered to someone else still, along with the iCloud check to be able to pair it. I was logged in and on this url - https://supportprofile.apple.com

    This may not be an issue at all, but something to be aware of if you are buying used. There is an option on the page I listed to remove a device from your support profile.
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    You normally need to work with the original owner to transfer the AppleCare warranty when buying used Apple products.

    https://support.apple.com/en-us/HT202712
     
  3. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #3
    Fairly common with used iPhones and iPads and other devices. Just call Apple Support and they will remove it from the seller's support profile and add it to your support profile. I have had to do this with several used devices that I have purchased in the past. The standard warranty follows the device and does not need to be transferred.
     
  4. BlueMoon63 macrumors 68000

    Joined:
    Mar 30, 2015
    #4
    I second this. You call apple support and tell them how you bought it and give them the serial number and they will switch to you. I did the exact thing. They didn't question at all...
     
  5. BarracksSi macrumors 68040

    BarracksSi

    Joined:
    Jul 14, 2015
  6. easheer macrumors regular

    easheer

    Joined:
    Sep 12, 2010
    #6
    One bit of helpful info when transferring Applecare+...my brother-in-law bought a brand new AW off of Ebay, w/ Applecare+ included. The seller was from the United States and the AW was shipped from the United States. However, what the seller failed to disclose was that the AW was purchased in Canada. When attempting to transfer Applecare+, it was denied by Apple because it is not transferrable from one country to another.
     

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