Bought my PBook -- false start! (Dead Pixel Question)

[rinseout]

When it comes to a glitch in their product, and they make me wait in line for nearly two hours, I have a right to be an *******. It's their fault that I'm waiting in line, and it's their job to not argue and be polite to me, even if they hate my guts. You can't just stand in line--that won't get you anywhere. If you really want attention, you have to persist. And even when I did get ahead in line, my genius was still rude, saying "I put off fifteen other people to help you." I don't care. If those people aren't bold enough to make themselves heard, then it's their problem if they have to wait in line.
[...]
By the way, I didn't cut anyone in line. They have an electric queue in the NYC SoHo Apple Store, and you sign up there. I did not have a tantrum. I requested service immediately, and when they responded "No", I asked them why I couldn't get helped immediately. However *******-ish I might have seemed, I didn't ever act impolite.

Maybe it's a cultural thing, but where I'm from, queue-jumping (electronic or otherwise) is considered impolite. If everybody in that queue was "bold enough to make themselves heard" nobody would be being helped, and that's not good for anybody.

Saying that it's "their fault that (you're) waiting in line" misses the mark. Sure, it's the company's fault that you're in line, but it is not the service-people's fault and it certainly isn't the fault of the people that were there before you.

Where I'm from, people may have the freedom to be an *******, but that isn't to say that being an ******* is an accepted modality for interaction with others.

Like I said, maybe it's a cultural thing. If so, good thing I'm not in New York.

 

[rinseout]

[double post]

 

[wide]

Ya, well...I'm from New York City, and I am completely certain that it is a cultural thing. It's their job to give me technical support when I have trouble with their products. I am not going to pay $99 dollars a year for ProCare support when I already spent $249 and have had trouble only three months after my purchase. I do not care if other people have to wait longer in line because I argue and am put ahead of them. It is their fault for being too shy about their problems, and it's Apple's fault for my iPod mini's defect. Maybe if they could be a little more reliable with their products then they wouldn't have so many people at their Genius Bar.

Just to clarify something: I was not impolite. I rarely am. Asking a Mac representative why you can't be placed ahead of everyone else in line is not impolite. Calling that representative a moron would be impolite.

The one thing support people hate is when people are at their heels. If you keep on asking them for support, they will eventually give it to you so that you will shut up and let them finish their shift in peace.

The friend I was with when I got my iPod mini replaced is a die-hard Mac fan and Steve Jobs worshipper, and he loves everything about Apple, but even he said that it was the worst experience he had had with Apple support people.

 

[rinseout]

[...]I do not care if other people have to wait longer in line because I argue and am put ahead of them. It is their fault for being too shy about their problems, and it's Apple's fault for my iPod mini's defect.
[...]
Just to clarify something: I was not impolite. I rarely am. Asking a Mac representative why you can't be placed ahead of everyone else in line is not impolite. Calling that representative a moron would be impolite.

That's interesting. Where I'm from, queue-jumping is impolite. Full stop. Here, queues form because the rate of arrival of people in the queue is larger than that of the rate of their leaving the queue (in some time-averaged sense); queue-formation is not something caused by the shyness of the people arriving to be served.

This has been educational. If I'm ever in NYC (and after this, I'm in no rush to visit), I'll be sure to ignore any queues and maybe say a kind word or two to the poor shy people who can't get up the courage to approach the counter.

I would have thought that the Apple employees would have been nice enough to assist customers too timid to receive their help at the genius bar. Crazy city!

 

[Ryvius]

Back on topic...the pixel is back.

Dead pixel. Not a hair. Not a spec of dust. Not a glitch in the background wallpaper.

It seems white, the typical bright land phenomenon in a singular spot.

I tried rubbing it again and it's gone again.

But isn't that damn strange, a reoccuring dead pixel? Same place, same size?

Or stuck pixel in this case?

 

[johnnyjibbs]

Ya, well...I'm from New York City, and I am completely certain that it is a cultural thing. It's their job to give me technical support when I have trouble with their products. I am not going to pay $99 dollars a year for ProCare support when I already spent $249 and have had trouble only three months after my purchase. I do not care if other people have to wait longer in line because I argue and am put ahead of them. It is their fault for being too shy about their problems, and it's Apple's fault for my iPod mini's defect. Maybe if they could be a little more reliable with their products then they wouldn't have so many people at their Genius Bar.

Just to clarify something: I was not impolite. I rarely am. Asking a Mac representative why you can't be placed ahead of everyone else in line is not impolite. Calling that representative a moron would be impolite.

The one thing support people hate is when people are at their heels. If you keep on asking them for support, they will eventually give it to you so that you will shut up and let them finish their shift in peace.

The friend I was with when I got my iPod mini replaced is a die-hard Mac fan and Steve Jobs worshipper, and he loves everything about Apple, but even he said that it was the worst experience he had had with Apple support people.

If everyone was not "too shy about their problems" everyone would be fighting to be first in the queue and that would get no-one anywhere. That's what queuing is about - a civilised and fair way of being served on a first come first serve basis. You don't know, some guy in front could have had the exact same problem as you, but it happened to him/her first and so he/she is in front of you in the queue. I'd be pretty pissed off if I was that person, politely waiting in queue in a civilised manner (and maybe as irrate towards Apple that this has happened as you), and you came storming through. I'm sure the normal guy working behind the genius bar wouldn't like it either - he's only doing his job.

Anyway, on topic, there is nothing that can be done about 1 dead pixel in Apple's book. I have one and I don't worry about it. Yours is in a corner so it probably isn't that bad. A lot of companies have a similar policy to Apple. It can be annoying but it keeps the costs of LCDs down.

 

[aswitcher]

Anyway, on topic, there is nothing that can be done about 1 dead pixel in Apple's book. I have one and I don't worry about it. Yours is in a corner so it probably isn't that bad. A lot of companies have a similar policy to Apple. It can be annoying but it keeps the costs of LCDs down.

Applecare would be allot more attractive if it went soem way to guarenteeing a perfect screen. Its damn expensive as is.

 

[legion]

Applecare would be allot more attractive if it went soem way to guarenteeing a perfect screen. Its damn expensive as is.

Or even a good return/guarantee policy like other companies (ie, no restocking fee and at least 2 weeks grace period to do returns, no questions asked)