Bought new and sealed iPhone on Swappa, do I get full warranty?

Discussion in 'iPhone' started by ErnstStavroBlohard, Sep 2, 2016.

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  1. ErnstStavroBlohard macrumors member

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    #1
    Since I'll be the first to activate said device, will Apple honor the 1-year warranty?
     
  2. noobinator, Sep 2, 2016
    Last edited: Sep 2, 2016

    noobinator macrumors 603

    noobinator

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    #2
    The warranty starts the day the phone was first purchased from an authorized retailer. So if the person you bought it is an authorized retailer (which I doubt, since it was on Swappa), then it starts the day you purchase it. Otherwise it started when it was first purchased. It does NOT go by activation (Edit: Per the link I posted in a reply further down).
     
  3. ErnstStavroBlohard thread starter macrumors member

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    #3
    Thanks, noobinator.

    Do you recommend doing a full inspection/testing when I receive it, then if something is wrong, run it to an Apple Store?

    Or is AppleCare+ worth the money?
     
  4. noobinator macrumors 603

    noobinator

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    #4
    Buy from someone with a good rating on Swappa. Maybe ask the seller when the 1 year warranty is up? Any good seller would not mind telling you.

    Keep in mind it's pretty easy to shrink wrap so I'd check the phone carefully to make sure it is brand new as claimed. If not, then file with Swappa/PayPal. Apple Care+ is a good deal if you plan on keeping the phone past the 1 year warranty. And of course if anything is wrong over the warranty period, take it to Apple.
     
  5. JulesJam, Sep 2, 2016
    Last edited: Sep 2, 2016

    JulesJam Suspended

    JulesJam

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    #5
    The warranty starts the day the phone was first activated. The warranty is transferrable so you do not need to be the original owner to get warranty service - Apple does it by IMEI.

    EDITED - The only exception to this rule are the ones that ship directly to you from China.

    You can check the warranty info for your device here:

    https://checkcoverage.apple.com/

    You do not need to provide proof of purchase for warranty service.
    --- Post Merged, Sep 2, 2016 ---
    FALSE!
    --- Post Merged, Sep 2, 2016 ---
    FALSE!!

    --- Post Merged, Sep 2, 2016 ---
    You simply type in the IMEI of the device in the link I provided above to find out the warranty coverage of an iPhone.

    All that matters for warranty is THE DATE OF FIRST ACTIVATION OF THE iPHONE.

    EDITED - The only exception to this rule are the ones that ship directly to you from China.
     
  6. noobinator, Sep 2, 2016
    Last edited: Sep 2, 2016

    noobinator macrumors 603

    noobinator

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    #6
    http://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

     
  7. JulesJam, Sep 2, 2016
    Last edited: Sep 2, 2016

    JulesJam Suspended

    JulesJam

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    #7
    What happens is that during the initial activation the iPhone activation servers initialize the warranty start date. The warranty does NOT start to run until you activate the device for the first time. I have held unactivated devices for months and the warranty did not begin until I activated them.

    Apple may have some activation date limitations in place for devices that are no longer manufactured, idk, but I can tell you from personal experience, you can sit on these devices for months and the warranty does not start to run until you activate them.


    EDITED - The only exception to this rule are the ones that ship directly to you from China. Based on what others have posted here, those have their warranty date set to expire 1 year from the shipping date.

    --- Post Merged, Sep 2, 2016 ---
    But that is not how it works. Obviously you don't know how it works.

    Regardless of what that says, that is not how Apple does it. They initialize the warranty date through their activation servers. And that is the date that they honor. They do NOT require proof of purchase for warranty service and will continue to service your device through the date in their system (which is based on the date the device is first activated). It is all based on IMEI and the warranty starts the day the IMEI is first activated through the Apple activation servers.

    EDITED - The only exception to this rule are the ones that ship directly to you from China. Based on what others have posted here, those have their warranty date set to expire 1 year from the shipping date.
     
  8. JulesJam, Sep 2, 2016
    Last edited: Sep 2, 2016

    JulesJam Suspended

    JulesJam

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    #8
    They don't do it that way.

    AGAIN regardless of what Apple says, what they DO is start the warranty date on the date you first activate the device. They do NOT require proof of purchase for warranty service. They will honor the date in their system and the date in their system is based on the date the device was first activated through their activation servers.

    EDITED - The only exception to this rule are the ones that ship directly to you from China. Based on what others have posted here, those have their warranty date set to expire 1 year from the shipping date.
     
  9. Gav2k macrumors G3

    Gav2k

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    #9
    I'll chime in...

    If you purchase direct from Apple your warranty starts when it's shipped. Had with every iPhone I've purchased be it in store or via the site.

    From other sources it really depends on how the device was acquired. Grey market items you can get caught out on.
     
  10. noobinator macrumors 603

    noobinator

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    #10
    Ok I have enough info to know you are acting like a child so I'll walk away like an adult. You know you could have said, Apples website says it is this but I've found it to be this. No need for name calling.

    Nice edit btw to get rid of all the nastiness you posted. Good day.
     
  11. JulesJam, Sep 2, 2016
    Last edited: Sep 2, 2016

    JulesJam Suspended

    JulesJam

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    #11
    Like I said, once they stop manufacturing a device they may implement some sort of activation limits in their system, idk. But I do know you can sit on these devices for months and the warranty doesn't start to run until you activate the device for the first time. I have done this many, many times. I know what I am talking about.

    I am sure that there are some limitations on it but for devices that are still being manufactured, the warranty doesn't start to run until you activate the device for the first time.
    --- Post Merged, Sep 2, 2016 ---
    I bought quite a few iPhones from Apple stores during the Apple Verizon UDP glitch and all but 1 they let me leave the store without activating the phone. Every single one off those iP6/6+ that they let me leave the store with unactivated the warranty did not start to run until I activated the device.

    Only 1 rep wouldn't let me leave the store with an unactivated phone and he said it was required to activate the phone in-store. All of the others did let me leave with unactivated phones. And I did a lot of those lines as did others.

    Same for the iP6s/6s+ I bought from Apple store directly last fall.

    Maybe they will change things for the iP7, idk, but for the iP6/6+/6s/6s+ IME the warranty does not start to run until you activate them for the first time EVEN IF YOU BUY THEM DIRECTLY FROM APPLE STORES. Whether or not you can get them to let you leave with an unactivated device, that is YMMV. But during the holidays, I got them to let me leave with unactivated devices.

    Now with the ones that Apple ships to you, if you used an upgrade to buy them in order to activate them you have to input the last 4 of your SSN and your billing zip code, so don't even think of trying to sell a sealed iPhone if you used a carrier upgrade through Apple and shipped to home - the buyer won't be able to activate it w/o the last 4 of your SSN and billing zip code.

    The only possible exception I can think of is if you add a new line through Apple online and activate a different SIM card and phone on the line without first changing the phone number on the line. That may initiate an activation. It's been awhile since I have done that and I can't remember for sure what happened so that may be an exception.

    For the new lines I added through Verizon to get iPSEs with the $300 off code, those the warranty did not start to run until the devices were activated.
    --- Post Merged, Sep 2, 2016 ---
    When you get the sealed iPhone, go online here and check the warranty info:

    https://checkcoverage.apple.com/

    It will say the device has not yet been activated if the box is sealed with the shrink wrap. Then after you activate it for the first time, it will show you the warranty expiration date is 1 year from the day you first activated the device.

    Also, ask the swappa seller to do that before you buy and post a screen shot of what the result is. I have sold many, many sealed iPhones and this is how it worked with all of them, including the ones I purchased directly from Apple. It is possible that they changed something recently with the ones that ship directly from China. But for the ones you buy from Apple stores as recently as the fall of 2015 and the ones you buy from Verizon, as recently as June 2016, the warranty did not start to run until I activated them.

    It makes sense that the ones shipped directly to you from China would be different since those are never going to be sitting on a shelf before they are sold. I suspect that is the only exception to the rule and as long as the device does not ship directly to you from China, the warranty doesn't start to run until you activate them.
     
  12. Applejuiced, Sep 2, 2016
    Last edited: Sep 2, 2016

    Applejuiced macrumors Westmere

    Applejuiced

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    #12

    That's false and it varies by location and method bought etc...
    My last phone shipped from China and bought online via Apple.
    The warranty coverage started on the day it shipped out and not 7 days later when I activated it.
     
  13. JulesJam, Sep 2, 2016
    Last edited: Sep 2, 2016

    JulesJam Suspended

    JulesJam

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    #13
    That wasn't how it worked with the iP6/6+ in 2014 or the iP6s/6s+ I bought from Apple stores in 2015. Same for the iPSEs I bought from Verizon this summer. Sounds like it is only the ones they ship directly to you from China that that happens with. So that is the exception to the rule.

    How long ago did you buy your device?

    Was it a new line or an upgrade?

    Or was it a SIM free device?
     
  14. Applejuiced macrumors Westmere

    Applejuiced

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    #14
    I bought it online via Apple iPhone 6 Plus and it was a 2 year line upgrade contract locked to AT&T. I ordered it the week it was announced.
    Again it varies by way of purchase, where and how.
    You need to settle down and stop attacking people and name calling. This is not kindergarten. We're having a discussion not a pissing match.
    There's many exceptions to the rule, your suggested way is the exception and not the rule.
    Have a great day.
     
  15. JulesJam Suspended

    JulesJam

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    #15
    No, the only exception you have identified is when you order through Apple online and the phone ships directly from China.
    --- Post Merged, Sep 2, 2016 ---
    Name one other exception.
     
  16. Applejuiced macrumors Westmere

    Applejuiced

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    #16
    There's hundreds of other retailers, carrier partners and plenty of other ways to purchase iPhones around the world besides the one method you used and think that is it. Just The way you experienced it is NOT how it is everywhere.
    Just try to relax, you were right if that makes you feel good. But realize that there's also other options and circumstances out there.
     
  17. JulesJam Suspended

    JulesJam

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    #17
    Just as I thought. You can't name any other exception.

    I know for a fact that it works the way I say it works from all of these retailers:

    1) Verizon;

    2) Sprint;

    3) Best Buy;

    4) Target;

    5) Costco; and

    6) Apple Stores.


    The only exception that has been identified by you is the ones ordered through Apple online shipped directly from China to your home. I will ask on my UDP threads if anyone orders directly from Apple online and gets their phone shipped from China if that is how it worked for them.
     
  18. Munky macrumors 6502

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  19. Applejuiced, Sep 2, 2016
    Last edited: Sep 2, 2016

    Applejuiced macrumors Westmere

    Applejuiced

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    #19
    Yes, ask around because we're all just making it up.
    You win the Internet dude. :D
    Just remember out of those 4-5 sales outlets you mentioned there's dozens more retailers just in the US and hundreds of more sellers and stores internationally in various countries. iPhones are not only sold in the US. Adjust your childish attitude, drop the name calling and act like an adult next time.
    Thank you.
     
  20. noobinator macrumors 603

    noobinator

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    #20
    This thread is about Swappa, so not sure where you are going with this. Do you think the retailers above are selling on Swappa or do you think those selling new and unopened phones on Swappa only purchase them from the retailers above? There's thousands of places to buy an iPhone.
     
  21. maflynn Moderator

    maflynn

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    #21
    [MOD NOTE]
    this thread is off the rails - locking
     
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