Bought new mac mini m2 and came with ventura customized osx of financial company, cant install new osx

[Sandman2054]

Hi
I bought a new m2 mac mini from a guy, and the mac cam with preinstalled image of a financial company and when you set up the mac for the first time it goes to that company server and it install its own user and administrator. I tryied to install ventura from a bootable disk and it goes to that company too. In the recovery mode in the utility disk i see the macintosh hd and a image disk witch i cannot delete or unmount. It has grey buttons for erase or unmount.
Can you help me?
Thank you!

 

[okkibs]

It does not have a company image, this device is company-managed which comes from Apple's servers directly. That's why a fresh installation does not help. There is nothing you can do, this device was meant for this company and if it's brand new it's likely stolen. Did you by any chance get a very good deal on it? In any case, I recommend you write down the serial number of the Mac, call up that company and figure it out with them. They'll probably like to know that one of their employees is stealing from them. And if it's all legit, then they are the ones who need to remove the association of the Mac to their business.

 

[Fishrrman]

Stolen Mac.
Not a wise buying decision.

Next time, buy from a "known good" source ... such as Apple itself (or the online refurb store).

 

[rm5]

Hi
I bought a new m2 mac mini from a guy, and the mac cam with preinstalled image of a financial company and when you set up the mac for the first time it goes to that company server and it install its own user and administrator. I tryied to install ventura from a bootable disk and it goes to that company too. In the recovery mode in the utility disk i see the macintosh hd and a image disk witch i cannot delete or unmount. It has grey buttons for erase or unmount.
Can you help me?
Thank you!

Yup, sounds like an MDM-locked Mac to me. As others have pointed out, it's likely stolen. You'll have to contact the company directly and see if they will remove the lock, but if it's a stolen Mac, won't they want it back?

 

[SousVide]

Hi folks, I have a somewhat related question. I bought my Mac Mini M2 Pro new directly from Apple and used it for work. That meant enrolling my Mini in corporate Intune device management. Would I be able to reinstall macOS Ventura from a bootable USB drive and get rid of all corporate hooks, e.g., device profiles, extra software, etc? I’m not sure I’m capable of manually removing everything that was added by my (former) employer.

 

[hg.wells]

Hi folks, I have a somewhat related question. I bought my Mac Mini M2 Pro new directly from Apple and used it for work. That meant enrolling my Mini in corporate Intune device management. Would I be able to reinstall macOS Ventura from a bootable USB drive and get rid of all corporate hooks, e.g., device profiles, extra software, etc? I’m not sure I’m capable of manually removing everything that was added by my (former) employer.

You would need to contact your former employee and ask they remove the MDM profile from your system.

 

[chrfr]

Hi folks, I have a somewhat related question. I bought my Mac Mini M2 Pro new directly from Apple and used it for work. That meant enrolling my Mini in corporate Intune device management. Would I be able to reinstall macOS Ventura from a bootable USB drive and get rid of all corporate hooks, e.g., device profiles, extra software, etc? I’m not sure I’m capable of manually removing everything that was added by my (former) employer.

It depends, in this case. If you manually enrolled the computer in their system, then you should be able to do a full reset and remove the management policies and settings.
If the computer came up with a "your computer can be managed by Your Employer Name Here" dialog during the initial setup, or if someone physically had the computer and used Apple Configurator to enroll it into Apple Business or School Manager, then the employer will need to remove it from their systems.

 

[SousVide]

Hi folks, just to close the loop on this thread and thank you again for your advice. I was able to successfully regain control of my personal Mac Mini M2 Pro by following Apple instructions for Erase All Content and Settings.

https://support.apple.com/en-us/HT212749

This seems to be the easiest way to restore your Mac to brand new state especially for Macs with a T2 security chip. It guided me through all the steps, signed me out of iCloud, and presented me with a new Mac to be activated at the end. Since I also had Google Drive running on my Mac Mini, I went to Google Drive settings to disconnect my account prior to commencing the process to wipe the Mini.

I experienced the following two glitches that I was able to resolve:

1. When my Mac Mini started in new state, it failed to detect Internet connectivity through the Ethernet port that's connected via CAT6 cable into a Netgear switch wired to my router. I had to temporarily resort to WiFi after I spotted the icon in the upper right corner of the menu bar. Upon selecting my home WiFi network and providing the password, I was able to continue. After the Mini got activated, I was able to get to Network settings in System Preferences to turn off WiFi and leave only Ethernet on.
2. I wasn't able to get my Mini to recognize my existing Magic Keyboard with Touch ID and Magic Mouse 2. No matter how many times I plugged and unplugged the USB to Lightning cable, I was unable to use the Magic Mouse 2. Of course, the Magic Keyboard would remain usable if left plugged in, but Bluetooth was clearly not working. So, I pulled out my old, wired Apple keyboard and wired Apple mouse to complete the setup. After I got to System Preferences, turning Bluetooth off and on is what solved the issue with my wireless accessories.

It was a relief to see all my iCloud files show up after I signed in with my Apple ID. Ditto for my Google Drive files after I installed Google Drive for desktop and signed in with my Google account. And the best part is that I now have zero device profiles showing in Privacy and Security -> Profiles whereas previously I had a zoo there.

So, all is well now. I learned two important lessons: Never enroll your personal device in corporate device management and always have Apple wired keyboard and mouse handy when reinstalling macOS.

 

[Fishrrman]

Never heard back from the OP.
In fact, the original post was his "last post here"...