I bought these trainers: http://www.schuh.co.uk/mens-white-vans-authentic-leather/3427561020 Were comfy enough when I tried them on in the shop. However, the design of the flap underneath the lace means that unlike tongues on normal trainers, this one is attached rather than being part of the trainer itself. The attachment ends where my toes start on my foot, so when I walk, the end of the attachment rubs against your foot and gives you blisters. I've only discovered this after wearing then for two days. The trainers don't need to be broken into for this to stop, this is purely bad design. I've never found a trainer with the tongue attached like that. You can feel with your hand inside the trainer the attachment, and it is clear that it'll cause discomfort (although at the time of purchase, I walked 5 steps and wasn't able to feel the discomfort right away). So, now, after owning these trainers for two days, I want to return them for ones that don't kill my feet. What can I do? Their return policy (UK) is that they can only exchange unused trainers, or faulty trainers. Can I say these are faulty? The shop has other trainers I'd exchange for, so I'm not after a refund as such. I'm going in tomorrow, but not sure how to play my cards. I've scrubbed them clean best I can, but it is obvious that they have been worn outside. £60 ($95) is a fair bit of money to just toss down the drain if I can't exchange these trainers!