Bought rMBP, "Ghosting" now visible

Discussion in 'MacBook Pro' started by Young Doc 90, Mar 15, 2013.

  1. Young Doc 90 macrumors newbie

    Joined:
    May 10, 2012
    #1
    Hello MR,

    I bought a rMBP back in August. It is a 2.8//512gb//8gb if it matters.
    I ran a screen test and it is indeed an LG screen.
    I also have AppleCare's extended warranty, which I did activate in August.

    Last few weeks, I have been seeing some extensive ghosting.
    It is now to the point that it actually stands out and is clearly visible.
    What I want to know is, what can Apple do for me?
    Will they replace my screen itself? Or will they be replacing my laptop?
    Can I resolve this issue over the phone with Apple's Customer Care, or will I have to actually take it to an Apple store to have it evaluated, etc.

    Any advice is greatly appreciated.
    Have a safe weekend.
     
  2. itegypt macrumors 6502

    itegypt

    Joined:
    Aug 6, 2011
    Location:
    US/Q8
  3. walkie macrumors 6502

    Joined:
    Feb 13, 2010
    #3
    They will replace the screen alone for you for a Samsung.
     
  4. Young Doc 90 thread starter macrumors newbie

    Joined:
    May 10, 2012
    #4
  5. bill-p macrumors 65816

    Joined:
    Jul 23, 2011
    #5
    Yes. At least the sticker on the top case has to be removed, because they'll swap the whole top case.
     
  6. Young Doc 90 thread starter macrumors newbie

    Joined:
    May 10, 2012
    #6
    Thanks to everyone who clarified this up for me!
     
  7. defektion macrumors regular

    Joined:
    Jan 29, 2010
    #7
    Whats the turn around time on this? I'm actually curious because I may have to bring mine in. It's more prevalent now than it ever was.
     
  8. bill-p macrumors 65816

    Joined:
    Jul 23, 2011
  9. anzio macrumors 6502

    Joined:
    Dec 5, 2010
    Location:
    Innisfil, Ontario, Canada
    #9
    Mine was 4 hours. No kidding. Was surprised to get the email.
     
  10. Young Doc 90 thread starter macrumors newbie

    Joined:
    May 10, 2012
    #10
    Oh wow. I was expecting in the 1-2 hour range!!
    I don't even think I can go one full day without using mine.
    6 days is absolutely ridiculous...
     
  11. bill-p macrumors 65816

    Joined:
    Jul 23, 2011
    #11
    I handed it over when they were in the process of replacing 1TB hard drives in around 20 or so iMacs, so I guess it wasn't so bad.

    Plus I have an iMac at home to work on, so I could go another week or two easily.
     

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