Bought through, can I exchange at Apple store?

Discussion in 'iPhone' started by speekez, Jan 25, 2015.

  1. speekez macrumors 6502

    Nov 19, 2003
    Hey gang

    Bought an iPhone 6+ from Just set it up and noticing dead pixel mid-screen.

    In the past, I've bought AT&T phone right at the Apple store, and with pixel problems in the past, just brought the phone into Apple for an exchange.

    Can I bring the iPHone I bought through Tmobile to an Apple store then for a similar exchange, or do I have to go through Tmobile you think?

  2. hallidc macrumors 6502


    Sep 26, 2013
    You'll be able to make the exchange at the Apple Store as it'd be covered under warranty.
  3. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Go to apple. The phone has a full year warranty by the manufacturer no matter where you purchased it.
  4. speekez thread starter macrumors 6502

    Nov 19, 2003
  5. Wackadoo macrumors newbie

    Jan 20, 2015
    However, if you are with the 14 days from T-Mobile if you take it to them you will get a brand new iPhone. If you take it to Apple under warranty you'll get a refurb.
  6. speekez thread starter macrumors 6502

    Nov 19, 2003
    You mean take it to a brick and mortar tmobile?

    I've gotten replacements in the past at apple store. Don't recall them being refurbs though.
  7. Shadowbech macrumors 68040

    Oct 18, 2011
    Did you get your phone at the t-mobile B&M? or through apple store. If through the apple store, you can definitely return it and do an exchange. If not, then you will have to return it to t-mobile and do an exchange there.


    Use your warranty and get it replaced at the genius bar.


    Actually it's more like a service unit (That's what apple store genius calls them) a.k.a remanufactured unit over a refurb. Since it's new casing, new battery and new screen. Not to mention that the service units goes through more QC than a brand new retailed box unit.
  8. speekez thread starter macrumors 6502

    Nov 19, 2003
    I ordered it through -- so not even sure I could go to a tmobile B&M, maybe I'd have to mail it in?

    Or, I could go the route of the Apple store and do an exchange through warranty. I guess you are saying because it is a warranty exchange there's a chance it might be refurb (vs 14 day period exchange)
  9. Shadowbech macrumors 68040

    Oct 18, 2011
    I don't know about t-mobile. You may need to contact t-mobile to see what options you have in terms of returning/exchanging your device.

    I'd say return the device to t-mobile and buy a new one at the apple store (unless it's far and not an option?)

    Actually, I'm pretty sure you can just get the screen itself replaced through the genius bar. I know they do that for the 5S and for the 5 as well, so I would assume they can do that for the 6/6 Plus. Set up an appointment with the genius bar, show them that you have the dead pixel, and ask them if they can just replace the screen as an option instead of having to replace the whole unit.
  10. speekez thread starter macrumors 6502

    Nov 19, 2003
    I have 2 apple stores within 20 minutes of me here in California. I made an appointment for one tomorrow around lunch. I might as well just go in, see how it goes. That's preferable to mailing Tmobile back a phone for a replacement.
  11. Shadowbech macrumors 68040

    Oct 18, 2011
    Yes and ask them if they can just replace the screen only. They can do that and you don't have to worry about getting a service unit.
  12. Wackadoo macrumors newbie

    Jan 20, 2015
    I know what they are. Refurb, remanufactured, service unit all the samething. I didn't say there was anything wrong with them. But if the op is within the return period why shouldn't they get a new one rather than a refurb/service unit/re manufactured whatever you want to call it.
  13. lsmith9523 macrumors newbie

    Sep 22, 2014
    Atlanta, GA
    If you purchased your iPhone from, you will need to contact T-Mobile customer service and explain about the defect of the phone, get the address for the "Return Center" in Ft. Worth TX and UPS it to them. (make sure the Cust Rep notates your account of defect and your intentions to return device) Once the return center receives your phone, they will make the adjustments to your account. In the mean time, if you happen to connect to a knowledgeable T-Mobile Rep, they can adjust your account so another iPhone can be sent out immediately, before they receive your defective device.. I just experienced this similar situation about a month ago. I hope this helps..
  14. speekez thread starter macrumors 6502

    Nov 19, 2003
    Thank you. I will give tmobile a call this morning. I'd hate to be without a phone for a few days. So if they are able to ship one in the meantime, that will help.
  15. technosix macrumors 6502a

    Jan 13, 2015
    West Coast USA
    I get stellar service from T-Mobile, no reason to go to Apple.
  16. compwiz1202 macrumors regular

    May 20, 2010
    When my 6+ had a nonresponsive area vertically down the middle of the display, they replaced it under warranty in about an hour.
  17. Bobioden macrumors 68000


    Sep 23, 2007
    You have 2 Apple Stores close to you, and no Tmobile stores?
  18. speekez thread starter macrumors 6502

    Nov 19, 2003
    Well, I went the route of T-moble. Since I ordered the original phone via, I had to do the exchange via mail (not in store). Had to pay out a deposit on the new phone, and would get it back when I returned the old one.

    Got the new phone and this one has a dead pixel in the middle. Gonna send it back and either forget it (keep the original) or go to Apple and have it addressed in store. Too much of a pain mailing stuff back and forth.

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