Bought Used Mac, Previous Owner's Account is Stuck in Mac App Store

Discussion in 'Mac Apps and Mac App Store' started by MaestroBLC, Jun 27, 2011.

  1. MaestroBLC, Jun 27, 2011
    Last edited: Jun 27, 2011

    MaestroBLC macrumors newbie

    Joined:
    Oct 25, 2010
    #1
    So I recently sold my Mac mini to buy a MacBook Pro off eBay, it just arrived today. I have pretty much everything set up on it just the way I like it, but there is one problem. If I go into the Mac App Store, It says Angry Birds needs to be updated, even though it is not installed. I then logged into my account, and that didn't fix it. I then tried to install my copy of the app, and then it prompts for me to log in to the previous owner's account. I deleted his credentials from the login box, and put in mine, but when I click "Next" it just gives me an error (picture attached below). If there is a file I need to delete or something, please say so. Any help will be appreciated.

    [​IMG]
     
  2. RebeccaL macrumors 6502a

    RebeccaL

    Joined:
    Jan 1, 2011
    #2
    The best course of action would be to perform a full reinstall of the OS. That way you will be sure there are no leftover information from the previous owner. It takes less than an hour and is easy yet the computer will be like new software-wise.
     
  3. dangerfish macrumors 6502

    Joined:
    Aug 28, 2007
    #3
    Try creating a new admin account and see if it works there. If so, just delete the old account and use the new account.
     
  4. MaestroBLC thread starter macrumors newbie

    Joined:
    Oct 25, 2010
    #4
    I tried that without any luck :(.
     
  5. cerote macrumors 6502a

    cerote

    Joined:
    Mar 2, 2009
    #5
    Always do a clean restore of the OS on used machines. You never know if the person put on a keylogger to catch your info.

    If it didn't come with the disc then Snow Leopard is 29$.
     
  6. MaestroBLC thread starter macrumors newbie

    Joined:
    Oct 25, 2010
    #6
    The guy I bought it from on eBay had a 5 star rating overall, and has been on eBay for 10 years. On top of all that, when I got the machine, I virus scanned it with multiple softwares, so I don't think he has a keylogger on it ;). I have my own SnowLeo disc, I just wanna see if there is a solution to my problem before I go wiping anything.
     
  7. Mal macrumors 603

    Mal

    Joined:
    Jan 6, 2002
    Location:
    Orlando
    #7
    Virus scans are completely pointless for keyloggers. There are legitimate keyloggers out there that no virus scanner would ever catch, but could be completely unseen by you.

    Wiping the system is not just supposed to be a solution for your issue, though it certainly would be. It's just the most basic first step you should always do, without question, when you buy a used Mac, no matter how reliable the seller. There's no good reason that I know of to avoid doing so.

    jW
     
  8. nwbusa macrumors regular

    Joined:
    Jul 29, 2010
    Location:
    BC, Canada
    #8
    Truer words never spoken (or typed in this case).
     
  9. cerote macrumors 6502a

    cerote

    Joined:
    Mar 2, 2009
    #9
    Plus doing a clean install helps you feel a sense of security because you are the only one that touched and installed everything.
     
  10. ScottNWDW macrumors 65816

    ScottNWDW

    Joined:
    Jul 10, 2008
    Location:
    Orlando, Florida
    #10
    Whenever you buy a used computer you should always, always wipe it clean and install a fresh copy of the OS. whether the new computer is Mac, Windows, Linux, whatever.
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    You really do need to reformat, and install a clean and fresh copy OSX. Clears out all of the cruft, and prior user settings.
     
  12. MaestroBLC thread starter macrumors newbie

    Joined:
    Oct 25, 2010
    #12
    Alright, so I resulted to doing a fresh install in the end. My dad bought a new 250 WD Scorpio and gave it to me, plus I salvaged 4GBs of RAM from a broken computer, so I installed the new drive in and started new. Also, for all of you saying that a keylogger could be installed, I assure you there wasn't. I still have the old drive, and checked every single piece of the file system, and nothing was found. I do Computer Repair and Virus Removal as a job; I know what I'm doing :).
     
  13. ScottNWDW macrumors 65816

    ScottNWDW

    Joined:
    Jul 10, 2008
    Location:
    Orlando, Florida
    #13
    Interesting, you do computer repair and virus removal as a job, yet you didn't know that you should wipe a used computer clean by reformatting the drive doing a fresh install of the operating system. I'm not in computer repair and even I know that.

    Makes me question how well your repair and removal skills are.
     

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