Bought wrong thing from Apple store

Discussion in 'Buying Tips and Advice' started by TaylorJ, Sep 28, 2010.

  1. TaylorJ macrumors regular

    Joined:
    Jan 25, 2010
    #1
    Hello. Like an idiot I bought the wrong thing from the apple store. I know exaclty what I wanted but I guess from other visits to the site I had other stuff in my cart, I mustve removed what I added and kept what was already in there.

    I wanted a moshi keyboard cover and I got the moshi plamguard. At first I thought Apple had sent me the wrong thing but they did NOT, this was my own fault.

    How do I go about returning this, I have already opened the shipping packaging, but the palmgaurd packaging is untouched. I also have email confirmations and receipts. What is my next step?
     
  2. Mr Kram macrumors 68020

    Mr Kram

    Joined:
    Oct 1, 2008
    #2
    call customer service? contact them via web? that's where i would start.
     
  3. chrono1081 macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #3
    They will let you return it. If you want it faster you can ask if they can ship your new one now and usually they will take a credit card number (incase you don't send the old one back) and send you the new one right away.
     
  4. TaylorJ thread starter macrumors regular

    Joined:
    Jan 25, 2010
    #4
    Just got off the phone with somebody. I placed an order for what I wanted. Said he would email me shipping labels. Since he said that, safe to assume I'm not going to pay for shipping right?
     
  5. No1nfoProvided macrumors 6502

    Joined:
    Dec 1, 2009
    #5
    Shouldn't be paying for it. Just look at your invoice though just in case. I didn't have to pay for shipping when I returned stuff to Apple.
     
  6. Mr Kram macrumors 68020

    Mr Kram

    Joined:
    Oct 1, 2008
    #6
    if they're sending you a call tag, you won't be paying for shipping back.
     
  7. TaylorJ thread starter macrumors regular

    Joined:
    Jan 25, 2010
    #7
    Okay, dude on the phone specifically said they will send me return labels to my email and I will be getting emails withing 15-30 minutes. I got two emails almost instantly.

    One is an order confirmation for the products I originally wanted, the second is a confirmation that I want to return the item. It says "please ship your return to the address on the return label" and then it provides the address. However there is no shipping label.

    ?

    EDIT: okay I just went to my order status on apple and it says "reprint shipping label". I never printed it yet but anyway, all this will be is a sheet of paper with my address and the address of the returns center. There is no barcode, no nothing, I could literally type this up in word. Does this mean I do have to pay for shipping?

    Also the returns center isnt too far from my house, but I doubt I'd be able to just drop it off right?
     
  8. Darth.Titan macrumors 68030

    Darth.Titan

    Joined:
    Oct 31, 2007
    Location:
    Austin, TX
    #8
    You probably will need to pay for shipping. Since it wasn't an error on their part, they're definitely not obligated to pay for shipping.
     
  9. Lucky736 macrumors 6502a

    Lucky736

    Joined:
    Jan 18, 2004
    Location:
    US
    #9
    You can return it to any retail store as well so long as it is not a CTO computer, providing you have a retail store near you.
     
  10. PhelpsiPhan macrumors 6502

    PhelpsiPhan

    Joined:
    Dec 31, 2009
    Location:
    New Jersey
    #10
    You should be fine doing this
     
  11. TaylorJ thread starter macrumors regular

    Joined:
    Jan 25, 2010
    #11
    Apple is frustrating me.

    I received the label thru email a few days later as opposed to the 15-30 minutes I was told, I scheduled a ups pickup along with a tracking number and shipped the package back. They have received it.

    Now on the phone I made an order for the CORRECT item. The charge was on my credit card a few days later. The package arrived and they mailed me two items. One was the exact same product I had just returned (not the same packaging, I would have recognized it) Along with the correct product.

    I thought they messed up and I got it for free, but they havent issued a refund for the item I shipped back.

    Wth is going on? I really dont want to call in and have them tell me to ship them back the product for the second time.
     

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