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Nearly three months after Apple publicly released macOS Big Sur, a growing number of users have expressed frustration that the Box Drive app is still experiencing issues on the latest version of the operating system. Many users rely on Box as a cloud storage provider, similar to iCloud, Dropbox, Microsoft OneDrive, and Google Drive.

box-drive-app.jpg

On both Intel-based and M1-based Macs, users have reported receiving the following error message after attempting to open the Box Drive app: "Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer."

While enabling the app's system extension and rebooting as advised should resolve the issue for most Intel-based Mac users, this is not always the case, and the solution does not work at all on Apple's new M1-based Macs. As a result, M1 Mac users have been forced to use the web or mobile versions of Box while waiting on a compatibility update.

A few months ago, Box said that it planned to release a beta version of the app with M1 support in early 2021 for enterprise customers. However, the company has not provided a more specific timeframe since then, leading some users to grow impatient and consider migrating their individual or corporate accounts to rival services.

"We're going to start looking for alternative products that do the same and work on M1 machines," wrote one user in the Box support forums.

In a statement shared with MacRumors today, Box reiterated that it is "actively updating" the Box Drive app to be fully compatible with macOS Big Sur and M1 Macs, but the company did not provide an update on timing.

"We're actively updating our Box Drive desktop application to be compatible with the new M1 Macs and Big Sur," said Box. "We'll share more information on this release, including timing, as soon as possible. In the interim, all users can continue to securely access Box through the web and on the Box mobile apps."

macOS Big Sur beta testing began in June 2020, and the operating system was released in November, the same month that M1 Macs launched.

Article Link: Box Drive for Mac Still Not Working Properly With macOS Big Sur and M1 Macs
 

ThisBougieLife

macrumors 68030
Jan 21, 2016
2,870
9,320
SF Bay Area, California
I've noticed it. I use Box Drive for work and I've been forced to use it only on my PC lately.

Adobe Creative Cloud doesn't work on Big Sur for me either. Causes huge CPU spikes that make me Force Quit every time I start up my MacBook. I Googled and found other people have this issue too (at least on the 16" MBP) and supposedly a fix has come out, but it hasn't solved my issue.
 

AppleTO

macrumors 6502
Oct 31, 2018
478
924
Toronto, Canada
OneDrive is terrible on Big Sur, regardless of architecture. It constantly freezes up, relaunches, asks you to sign in again, tells you your index is corrupt, etc.

The lastest version is 20.169.0823.0006 from October 16, 2020.
 
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BigMcGuire

macrumors G3
Jan 10, 2012
8,400
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This is a nightmare of mine... losing access to something I rely on so completely. Now days with remote work, cloud is so very necessary. Everything I do is on Sharepoint for work. Everything I do personally is in the cloud too. Maybe most of Box's users are Windows based so management doesn't think this necessary?
 

edgonzalez32

Suspended
Jul 21, 2011
673
1,255
I've noticed it. I use Box Drive for work and I've been forced to use it only on my PC lately.

Adobe Creative Cloud doesn't work on Big Sur for me either. Causes huge CPU spikes that make me Force Quit every time I start up my MacBook. I Googled and found other people have this issue too (at least on the 16" MBP) and supposedly a fix has come out, but it hasn't solved my issue.
Just the creative cloud app is causing the spike or the applications opening? Have you tried clean installing CC? I removed all the apps (preference files and any application support folders) and when I did, those CPU spikes went away. I know it's not ideal but it's a fix.
 

4jasontv

Suspended
Jul 31, 2011
6,272
7,523
Google Drive Stream doesn’t work on the M1 Macs either (unless I’m doing something wrong). Dropbox, however, works flawlessly. OneDrive seems to work well too.

OneDrive is terrible on Big Sur, regardless of architecture. It constantly freezes up, relaunches, asks you to sign in again, tells you your index is corrupt, etc.
OneDrive is a hot mess on all MacOS releases. I have never been able to use it reliably.
 

BigMcGuire

macrumors G3
Jan 10, 2012
8,400
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the Alpha Quadrant
OneDrive is terrible on Big Sur, regardless of architecture. It constantly freezes up, relaunches, asks you to sign in again, tells you your index is corrupt, etc.
I've been pretty lucky with OneDrive on my Big Sur. Granted, on first install, it locks up 100% and syncs everything (On-Demand) - have to let that go for awhile (depending on how much data you have in OneDrive) - then you can work with the application after it syncs EVERYTHING. Been working ok for me - I use it with personal Office 365 and Work Sharepoint.
 
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ThisBougieLife

macrumors 68030
Jan 21, 2016
2,870
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SF Bay Area, California
Just the creative cloud app is causing the spike or the applications opening? Have you tried clean installing CC? I removed all the apps (preference files and any application support folders) and when I did, those CPU spikes went away. I know it's not ideal but it's a fix.

It's the background processes CCXProcess and CCLibrary, according to the Activity Monitor.

I'll try clean installing.
 

TimB21

macrumors member
Nov 14, 2007
97
78
I'm totally shocked that Box was (a) caught by surprise by M1's impact and (b) that they haven't taken quick action.
 

techfreak23

macrumors 6502a
Sep 8, 2013
521
608
That’s exactly why you don’t replace mission critical hardware with new architectures until you’re absolutely sure all of your software/peripherals work. Should a company like Box already have a compatibility update out? Yes, but don’t cry because you took the leap and updates are still catching up. Same thing goes for OS updates. Don’t just blindly fire them off on your business machines when they come out until you’re sure it’s not going to break compatibility with anything. I can’t tell you how many of my clients do this and have things break. They ask me why said things broke and my first question is always “did you update to the latest os or get a new computer?”
 
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jonnysods

macrumors 604
Sep 20, 2006
7,591
4,967
There & Back Again
OneDrive is terrible on Big Sur, regardless of architecture. It constantly freezes up, relaunches, asks you to sign in again, tells you your index is corrupt, etc.

The lastest version is 20.169.0823.0006 from October 16, 2020.
OneDrive is just horrific - late last year I tried to move all my files from Dropbox to OneDrive - after poor performance and multiple attempts to fix it over a month, I had to go back.
 

gerjomarty

macrumors newbie
Dec 15, 2020
3
0
Does anyone know if Box Sync works? I've been using that on my Intel Macs, but will be jumping over to M1 soon.
 

melgross

macrumors 6502
Jan 23, 2004
399
311
New York City
I’ve been having problems with a number of software products in Catalina, so I’m not in a hurry to move to Big Sur on my Intel iMac. My M1 Macbook Pro, of course, does run Big Sur, but I haven’t put any of that software on it. A lot of the problems are with software like my Logitech control, USB Overdrive, which I used for many years before. Both apps are supposed to work, but I encounter the same problems of the security panel. I do what it says, but it doesn’t work.
 

jamesjingyi

macrumors 6502a
Dec 20, 2011
825
76
UK
I think it uses the same system extension as Google Drive File Stream which hasn't worked on my M1 Mac ever. It was really flaky with the Big Sur beta on my Intel MBP. Seems to require the same accepting of a non-existent dialog.

If they had been told about it being deprecated, I'm very surprised a fix wasn't created months before launch, but then again I have had to switch away from the M1 version of Chrome due to it crashing every 30 mins
 

AppleTO

macrumors 6502
Oct 31, 2018
478
924
Toronto, Canada
OneDrive is just horrific - late last year I tried to move all my files from Dropbox to OneDrive - after poor performance and multiple attempts to fix it over a month, I had to go back.

I subscribed to the 200GB iCloud Drive just about a month ago and moved around 150GB of my most used stuff from OneDive. At least I don’t need the desktop app anymore...
 
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TheBuffather

macrumors 6502a
Jul 19, 2009
501
270
Orlando, FL
Both Box and Google should have had their apps ready to go. Can't believe Google File Stream isn't working... and apparently it'll be a couple more months until it's ready.
 

chucker23n1

macrumors 604
Dec 7, 2014
7,130
9,213
I haven't used it on M1, so I can't speak for that, but when it's running on my 2018 MBP it sounds like a Helicarrier at full throttle.
To be clear, this is on a 2013 MBP with a multi-gig OneDrive with thousands of files.
 

Silencio

macrumors 68030
Jul 18, 2002
2,831
724
NYC
Does anyone know if Box Sync works? I've been using that on my Intel Macs, but will be jumping over to M1 soon.

I read in the Box support forums that Box Sync does still work.

There is also an App Store app called CloudMounter that is supposed to work with Box on M1 Macs, but I haven't started my demo period yet.
 

nsayer

macrumors 65816
Jan 23, 2003
1,236
764
Silicon Valley
I have zero patience with developers who don't have their apps updated in time for new releases of Apple's OSes given that there are months and months of developers' preview versions. That's the entire purpose Apple releases them.

The worst offender I've found so far is ASIX. Their AX88179 driver (for a popular USB Ethernet chip) is still a beta and requires you to disable SIP to install it. It's now February. ?‍♂️
 

BigMcGuire

macrumors G3
Jan 10, 2012
8,400
10,367
the Alpha Quadrant
I have zero patience with developers who don't have their apps updated in time for new releases of Apple's OSes given that there are months and months of developers' preview versions. That's the entire purpose Apple releases them.
In the case of Box is it too much to assume this was a management decision?
 
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