Hello, this is not a troll thread or malicious thread.. but I'd like to share with fellow Apple fans my experience with the case maker Speck.
First of all, they make, what I consider to be the best cases in terms of style / protection and reasonable price and have been around since the original iPhone days which was where my loyalty to them began. I've had a Speck case on my iPhone 3G, 3GS, 4, 4S, 5, 6+ and now SE...
I'm a UK customer and ordered my case direct from their store in January 2017. For the first time last August I had to make a warranty claim to them, so I used the website and emailed. I was ignored three times doing this. Had to try contact them on social media and they referred me to their UK site... submitted many more claims that were ignored. Once I was processed through to the point of being asked to choose a replacement case but again the emails stopped coming back to me and now I am well over the one year warranty period I doubt they'll do anything more.
This is appalling, I mean they get away with it because they have no formal UK operations for me to put a complaint in against... but an otherwise great reputable company has let down a loyal fan and advocate of their cases from shocking lack of customer care...
Has anybody else outside of the US had this issue? I'm so disappointed in Speck. I cannot recommend a company with such poor customer case to anyone regardless of how good the product. I use the SE with no case now but what a shame.
First of all, they make, what I consider to be the best cases in terms of style / protection and reasonable price and have been around since the original iPhone days which was where my loyalty to them began. I've had a Speck case on my iPhone 3G, 3GS, 4, 4S, 5, 6+ and now SE...
I'm a UK customer and ordered my case direct from their store in January 2017. For the first time last August I had to make a warranty claim to them, so I used the website and emailed. I was ignored three times doing this. Had to try contact them on social media and they referred me to their UK site... submitted many more claims that were ignored. Once I was processed through to the point of being asked to choose a replacement case but again the emails stopped coming back to me and now I am well over the one year warranty period I doubt they'll do anything more.
This is appalling, I mean they get away with it because they have no formal UK operations for me to put a complaint in against... but an otherwise great reputable company has let down a loyal fan and advocate of their cases from shocking lack of customer care...
Has anybody else outside of the US had this issue? I'm so disappointed in Speck. I cannot recommend a company with such poor customer case to anyone regardless of how good the product. I use the SE with no case now but what a shame.
