Boycott Speck

Discussion in 'iPhone Accessories' started by SmackBookPro, Mar 14, 2018.

  1. SmackBookPro macrumors regular

    Joined:
    Jan 11, 2018
    #1
    Hello, this is not a troll thread or malicious thread.. but I'd like to share with fellow Apple fans my experience with the case maker Speck.

    First of all, they make, what I consider to be the best cases in terms of style / protection and reasonable price and have been around since the original iPhone days which was where my loyalty to them began. I've had a Speck case on my iPhone 3G, 3GS, 4, 4S, 5, 6+ and now SE...

    I'm a UK customer and ordered my case direct from their store in January 2017. For the first time last August I had to make a warranty claim to them, so I used the website and emailed. I was ignored three times doing this. Had to try contact them on social media and they referred me to their UK site... submitted many more claims that were ignored. Once I was processed through to the point of being asked to choose a replacement case but again the emails stopped coming back to me and now I am well over the one year warranty period I doubt they'll do anything more.

    This is appalling, I mean they get away with it because they have no formal UK operations for me to put a complaint in against... but an otherwise great reputable company has let down a loyal fan and advocate of their cases from shocking lack of customer care...

    Has anybody else outside of the US had this issue? I'm so disappointed in Speck. I cannot recommend a company with such poor customer case to anyone regardless of how good the product. I use the SE with no case now but what a shame.
     
  2. willmtaylor, Mar 14, 2018
    Last edited: Mar 15, 2018

    willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #2
    I’ve always thought they were bulky and ugly, and over-rated, so I never bought them.
     
  3. jaymulli95 macrumors member

    jaymulli95

    Joined:
    Sep 10, 2016
    #3
    I had something similar happen with two Nomad cases I ordered from America, both arrived and both were faulty or just badly designed as you couldn't use the volume buttons. Multiple ignored emails but I used PayPal so just sent my dispute to them and got both refunded, they didn't even reply to PayPal?!?
     
  4. solodogg macrumors 6502

    Joined:
    Oct 28, 2011
    Location:
    Orlando
    #4
    Speck is notorious for not responding to customer issues, their warranty might as well have been written in ink on a wet piece of paper.
     
  5. SmackBookPro thread starter macrumors regular

    Joined:
    Jan 11, 2018
    #5
    It is great to see small companies benefit massively and grow due to developing accessories to things like the iPhone and I was always proud to use their products, but it seems the downside is lack of support. It's a shame. I've jumped to Incase now to see if they're any better.

    At least I'm not the only one who had this experience. I wondered if I was being irrational or an exceptional case, but nope seems to be lacking part of their operations.. sadly.
     
  6. Starship67 Suspended

    Starship67

    Joined:
    Oct 28, 2017
    Location:
    LA
    #6
    Speck took a real turn for the worse when they were purchased by Samsonite
     

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5 March 14, 2018