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0989382

Suspended
Original poster
Jan 11, 2018
527
379
Hello, this is not a troll thread or malicious thread.. but I'd like to share with fellow Apple fans my experience with the case maker Speck.

First of all, they make, what I consider to be the best cases in terms of style / protection and reasonable price and have been around since the original iPhone days which was where my loyalty to them began. I've had a Speck case on my iPhone 3G, 3GS, 4, 4S, 5, 6+ and now SE...

I'm a UK customer and ordered my case direct from their store in January 2017. For the first time last August I had to make a warranty claim to them, so I used the website and emailed. I was ignored three times doing this. Had to try contact them on social media and they referred me to their UK site... submitted many more claims that were ignored. Once I was processed through to the point of being asked to choose a replacement case but again the emails stopped coming back to me and now I am well over the one year warranty period I doubt they'll do anything more.

This is appalling, I mean they get away with it because they have no formal UK operations for me to put a complaint in against... but an otherwise great reputable company has let down a loyal fan and advocate of their cases from shocking lack of customer care...

Has anybody else outside of the US had this issue? I'm so disappointed in Speck. I cannot recommend a company with such poor customer case to anyone regardless of how good the product. I use the SE with no case now but what a shame.
 

jaymulli95

macrumors member
Sep 10, 2016
72
36
I had something similar happen with two Nomad cases I ordered from America, both arrived and both were faulty or just badly designed as you couldn't use the volume buttons. Multiple ignored emails but I used PayPal so just sent my dispute to them and got both refunded, they didn't even reply to PayPal?!?
 
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0989382

Suspended
Original poster
Jan 11, 2018
527
379
It is great to see small companies benefit massively and grow due to developing accessories to things like the iPhone and I was always proud to use their products, but it seems the downside is lack of support. It's a shame. I've jumped to Incase now to see if they're any better.

At least I'm not the only one who had this experience. I wondered if I was being irrational or an exceptional case, but nope seems to be lacking part of their operations.. sadly.
 
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