Brand new 13" MacBook Pro dead on arrival?

Discussion in 'MacBook Pro' started by testudoaubreii, May 14, 2017.

  1. testudoaubreii macrumors regular

    Apr 14, 2014
    Hello. I just received my new MacBook Pro. I opened it up and pressed the power button, but I get nothing. It will not boot up, at all. It is like it has no power. I plugged it into the wall and still will not boot.

    Do I have to leave it plugged in for a while before it will power on, or should it power on and boot up immediately? If it should, I guess it is DOA...which really stinks because I need it for work.

    I got it from Amazon and from what I read I cannot exchange it for a new one at the Apple Store. They will only do repairs if purchased outside of the store. Amazon will take until at least Tuesday to get another to me.

    It's pretty frustrating to have an $1800 device not work upon arrival, but I guess it could happen to anyone with anything.

    Thank you in advance for your response.
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    Contact Amazon and get it exchanged or returned.
  3. testudoaubreii thread starter macrumors regular

    Apr 14, 2014
    I am. It just stinks that I need it tomorrow and I won't get another until at least Tuesday.
  4. keysofanxiety macrumors G3


    Nov 23, 2011
    You can try an SMC reset. If that doesn't work it'll need to be returned.
  5. Audit13 macrumors 601


    Apr 19, 2017
    Toronto, Ontario, Canada
    Which MacBook did you get? Any indication that the MBP is charging when connected to a charger?

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