Hi everyone,
I just opened up my new Macbook Pro (the top spec 15" Pro available in a standard configuration). I loaded a time machine backup for my data. When I was installing my first app on the Mac (adobe creative cloud) the machine had a kernal panic and turned off. I have never owned a Mac that just turned off all of a sudden. I have provided all the information below from the kernal panic. I was wanting to know whether there was a normal explanation for this or whether I should return the Mac during my 2 week period?
Wed Dec 27 20:18:53 2017
*** Panic Report ***
panic(cpu 6 caller 0xffffff801096b46f): initproc exited -- exit reason namespace 7 subcode 0x1 description: retry launch on service that was not deferred
uuid info:
0x11660e000 uuid = <322c06b7-8878-311d-888c-c8fd2ca96ff3>
0x1068da000 uuid = <0ac314b8-c89c-3912-8bb7-e3f92c847169>
Thread 4 crashed
RAX: 0x0000000002000209, RBX: 0x0000000000000001, RCX: 0x0000700002964318, RDX: 0x0000000000000000
RSP: 0x0000700002964318, RBP: 0x0000700002964370, RSI: 0x0000000000000001, RDI: 0x0000000000000007
R8: 0x00000001069130e1, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000007, R15: 0x0000000000000000
RFL: 0x0000000000000246, RIP: 0x00007fff9cb7d0aa, CS: 0x0000000000000007, SS: 0x0000000000000023
Thread 0: 0xffffff8044051980
0x00007fff9cb76386
0x00007fff9ca22891
0x00000001068f3cc5
0x00007fff9ca198fc
0x00007fff9ca2f9a0
0x00007fff9ca22306
0x00007fff9ca28020
0x00007fff9ca1b6b5
0x00007fff9ca1b48c
0x00007fff9cc685a2
0x00007fff9cc6807d
0x0000000000000000
Thread 1: 0xffffff8044050720
0x00007fff9cb7e1e6
0x00007fff9ca2724f
0x0000000000000000
Thread 2: 0xffffff8061d854e8
0x00007fff9cb7e44e
0x00007fff9cc6807d
0x0000000000000000
Thread 3: 0xffffff805a4bb9a8
0x00007fff9cc68070
Thread 4: 0xffffff805d516000
0x00007fff9cb7d0aa
0x00007fff9cb792cc
0x0000000106907547
0x00000001068ecf60
0x000000010690631c
0x000000010690c1d3
0x000000010690c5f3
0x00007fff9ca198fc
0x00007fff9ca2ea16
0x00007fff9ca24a6c
0x00007fff9ca1c13b
0x00007fff9ca2f7db
0x00007fff9ca22306
0x00007fff9ca3024c
0x00007fff9ca3327a
0x00007fff9cc6847b
0x00007fff9cc6807d
0x00007fe7f2c3a690
Thread 5: 0xffffff805c644260
0x00007fff9cb7e44e
0x00007fff9cc6807d
0x0000000000000000
Mac OS version:
16G29
Kernel version:
Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03
System model name: MacBookPro14,3 (Mac-551B86E5744E2388)
Model: MacBookPro14,3, BootROM MBP143.0160.B02, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0
Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In
Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en7
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@197,0,0
Serial ATA Device: ST4000DX002-1H2178, 4 TB
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: USB 3.0 Bus
USB Device: My Passport 0748
USB Device: USB audio CODEC
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 21.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 21.1
Thunderbolt Device: Thunderbolt 3 Express Dock HD, Belkin International, Inc., 3, 19.1
I just opened up my new Macbook Pro (the top spec 15" Pro available in a standard configuration). I loaded a time machine backup for my data. When I was installing my first app on the Mac (adobe creative cloud) the machine had a kernal panic and turned off. I have never owned a Mac that just turned off all of a sudden. I have provided all the information below from the kernal panic. I was wanting to know whether there was a normal explanation for this or whether I should return the Mac during my 2 week period?
Wed Dec 27 20:18:53 2017
*** Panic Report ***
panic(cpu 6 caller 0xffffff801096b46f): initproc exited -- exit reason namespace 7 subcode 0x1 description: retry launch on service that was not deferred
uuid info:
0x11660e000 uuid = <322c06b7-8878-311d-888c-c8fd2ca96ff3>
0x1068da000 uuid = <0ac314b8-c89c-3912-8bb7-e3f92c847169>
Thread 4 crashed
RAX: 0x0000000002000209, RBX: 0x0000000000000001, RCX: 0x0000700002964318, RDX: 0x0000000000000000
RSP: 0x0000700002964318, RBP: 0x0000700002964370, RSI: 0x0000000000000001, RDI: 0x0000000000000007
R8: 0x00000001069130e1, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000007, R15: 0x0000000000000000
RFL: 0x0000000000000246, RIP: 0x00007fff9cb7d0aa, CS: 0x0000000000000007, SS: 0x0000000000000023
Thread 0: 0xffffff8044051980
0x00007fff9cb76386
0x00007fff9ca22891
0x00000001068f3cc5
0x00007fff9ca198fc
0x00007fff9ca2f9a0
0x00007fff9ca22306
0x00007fff9ca28020
0x00007fff9ca1b6b5
0x00007fff9ca1b48c
0x00007fff9cc685a2
0x00007fff9cc6807d
0x0000000000000000
Thread 1: 0xffffff8044050720
0x00007fff9cb7e1e6
0x00007fff9ca2724f
0x0000000000000000
Thread 2: 0xffffff8061d854e8
0x00007fff9cb7e44e
0x00007fff9cc6807d
0x0000000000000000
Thread 3: 0xffffff805a4bb9a8
0x00007fff9cc68070
Thread 4: 0xffffff805d516000
0x00007fff9cb7d0aa
0x00007fff9cb792cc
0x0000000106907547
0x00000001068ecf60
0x000000010690631c
0x000000010690c1d3
0x000000010690c5f3
0x00007fff9ca198fc
0x00007fff9ca2ea16
0x00007fff9ca24a6c
0x00007fff9ca1c13b
0x00007fff9ca2f7db
0x00007fff9ca22306
0x00007fff9ca3024c
0x00007fff9ca3327a
0x00007fff9cc6847b
0x00007fff9cc6807d
0x00007fe7f2c3a690
Thread 5: 0xffffff805c644260
0x00007fff9cb7e44e
0x00007fff9cc6807d
0x0000000000000000
Mac OS version:
16G29
Kernel version:
Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64
Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03
System model name: MacBookPro14,3 (Mac-551B86E5744E2388)
Model: MacBookPro14,3, BootROM MBP143.0160.B02, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0
Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In
Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en7
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@197,0,0
Serial ATA Device: ST4000DX002-1H2178, 4 TB
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: USB 3.0 Bus
USB Device: My Passport 0748
USB Device: USB audio CODEC
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 21.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 21.1
Thunderbolt Device: Thunderbolt 3 Express Dock HD, Belkin International, Inc., 3, 19.1
