Brand new imac crashes 2-3 times a week.

Discussion in 'iMac' started by mauibarber, Jul 8, 2014.

  1. mauibarber macrumors newbie

    Joined:
    Apr 29, 2009
    #1
    Bought a brand new base level imac from best buy 2 months ago. The computer crashes at least once or twice a week. I've tested the ram with Rember, deleted the cache/cookies, checked the hard drive everything checks out ok but something is wrong. The last crash didn't register in the diagnostic report but the second to last did. Could somebody tell me what's going on?

    I called best buy and asked them if I could exchange it for another and they said it was up to apple. Very frustrating.

    Process: plugin-container [289]
    Path: /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container
    Identifier: org.mozilla.plugincontainer
    Version: 1.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: plugin-container [289]
    User ID: 501

    Date/Time: 2014-07-07 23:13:01.089 -0600
    OS Version: Mac OS X 10.9.3 (13D65)
    Report Version: 11
    Anonymous UUID: 2767637C-33C6-46BA-12DC-34290E570BE7


    Crashed Thread: 3 Chrome_ChildThread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

    VM Regions Near 0:
    -->
    __TEXT 0000000100000000-0000000100001000 [ 4K] r-x/rwx SM=COW /Applications/Firefox.app/Contents/MacOS/plugin-container.app/Contents/MacOS/plugin-container

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x00007fff87f75a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff87f74d18 mach_msg + 64
    2 com.apple.CoreFoundation 0x00007fff891cdfc5 __CFRunLoopServiceMachPort + 181
    3 com.apple.CoreFoundation 0x00007fff891cd5e9 __CFRunLoopRun + 1161
    4 com.apple.CoreFoundation 0x00007fff891ccf25 CFRunLoopRunSpecific + 309
    5 com.apple.HIToolbox 0x00007fff8aa72a0d RunCurrentEventLoopInMode + 226
    6 com.apple.HIToolbox 0x00007fff8aa727b7 ReceiveNextEventCommon + 479
    7 com.apple.HIToolbox 0x00007fff8aa725bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    8 com.apple.AppKit 0x00007fff8e03b26e _DPSNextEvent + 1434
    9 com.apple.AppKit 0x00007fff8e03a8bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    10 com.apple.AppKit 0x00007fff8e02e9bc -[NSApplication run] + 553
    11 XUL 0x000000010028105f 0x100007000 + 2596959
    12 XUL 0x0000000100280b46 0x100007000 + 2595654
    13 XUL 0x000000010027817d 0x100007000 + 2560381
    14 XUL 0x000000010183184f XRE_InitChildProcess + 1391
    15 org.mozilla.plugincontainer 0x0000000100000f1a 0x100000000 + 3866
    16 org.mozilla.plugincontainer 0x0000000100000ee4 start + 52

    Thread 1:
    0 libsystem_kernel.dylib 0x00007fff87f75a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff87f74d18 mach_msg + 64
    2 XUL 0x0000000101862681 0x100007000 + 25540225
    3 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    4 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    5 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x00007fff87f7a662 kevent64 + 10
    1 libdispatch.dylib 0x00007fff83693421 _dispatch_mgr_invoke + 239
    2 libdispatch.dylib 0x00007fff83693136 _dispatch_mgr_thread + 52

    Thread 3 Crashed:: Chrome_ChildThread
    0 libmozalloc.dylib 0x0000000103e388df mozalloc_abort(char const*) + 31
    1 XUL 0x000000010002d8d6 0x100007000 + 157910
    2 XUL 0x000000010002d69a NS_DebugBreak + 1226
    3 XUL 0x000000010028f9d3 0x100007000 + 2656723
    4 XUL 0x0000000100291780 0x100007000 + 2664320
    5 XUL 0x000000010026f707 0x100007000 + 2524935
    6 XUL 0x000000010026699c 0x100007000 + 2488732
    7 XUL 0x000000010026b5c5 0x100007000 + 2508229
    8 XUL 0x000000010027817d 0x100007000 + 2560381
    9 XUL 0x000000010027cdb6 0x100007000 + 2579894
    10 XUL 0x000000010026b817 0x100007000 + 2508823
    11 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    12 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    13 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 4:
    0 libsystem_kernel.dylib 0x00007fff87f75a1a mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff87f74d18 mach_msg + 64
    2 com.apple.CoreFoundation 0x00007fff891cdfc5 __CFRunLoopServiceMachPort + 181
    3 com.apple.CoreFoundation 0x00007fff891cd5e9 __CFRunLoopRun + 1161
    4 com.apple.CoreFoundation 0x00007fff891ccf25 CFRunLoopRunSpecific + 309
    5 com.apple.AppKit 0x00007fff8e1db05e _NSEventThread + 144
    6 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    7 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    8 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 5:: BackgroundThread
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632c8b 0x10927a000 + 3902603
    3 com.macromedia.FlashPlayer-10.6.plugin 0x000000010928a14e 0x10927a000 + 65870
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 6:: BackgroundThread
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632c8b 0x10927a000 + 3902603
    3 com.macromedia.FlashPlayer-10.6.plugin 0x000000010928a14e 0x10927a000 + 65870
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 7:: BackgroundThread
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632c8b 0x10927a000 + 3902603
    3 com.macromedia.FlashPlayer-10.6.plugin 0x000000010928a14e 0x10927a000 + 65870
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 8:: BackgroundThread
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632c8b 0x10927a000 + 3902603
    3 com.macromedia.FlashPlayer-10.6.plugin 0x000000010928a14e 0x10927a000 + 65870
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 9:: ScriptTimeout
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632cfe 0x10927a000 + 3902718
    3 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109468396 0x10927a000 + 2024342
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 10:: CoreLoop
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632cfe 0x10927a000 + 3902718
    3 com.macromedia.FlashPlayer-10.6.plugin 0x00000001095bc954 0x10927a000 + 3418452
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 11:: CoreLoop
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632cfe 0x10927a000 + 3902718
    3 com.macromedia.FlashPlayer-10.6.plugin 0x00000001095bc954 0x10927a000 + 3418452
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 12:: ScriptTimeout
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632cfe 0x10927a000 + 3902718
    3 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109468396 0x10927a000 + 2024342
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 13:: CoreLoop
    0 libsystem_kernel.dylib 0x00007fff87f79716 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d6c3b _pthread_cond_wait + 727
    2 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632cfe 0x10927a000 + 3902718
    3 com.macromedia.FlashPlayer-10.6.plugin 0x00000001095bc954 0x10927a000 + 3418452
    4 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632a9d 0x10927a000 + 3902109
    5 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632ae2 0x10927a000 + 3902178
    6 com.macromedia.FlashPlayer-10.6.plugin 0x0000000109632827 0x10927a000 + 3901479
    7 libsystem_pthread.dylib 0x00007fff8d1d4899 _pthread_body + 138
    8 libsystem_pthread.dylib 0x00007fff8d1d472a _pthread_start + 137
    9 libsystem_pthread.dylib 0x00007fff8d1d8fc9 thread_start + 13

    Thread 14:
    0 libsystem_kernel.dylib 0x00007fff87f79e6a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8d1d5f08 _pthread_wqthread + 330
    2 libsystem_pthread.dylib 0x00007fff8d1d8fb9 start_wqthread + 13

    Thread 3 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000001 rbx: 0x00007fff72e077d8 rcx: 0x0000000000000000 rdx: 0x00007fff72e07710
    rdi: 0x0000040000000503 rsi: 0x0000050000000500 rbp: 0x0000000104709730 rsp: 0x00000001047096c0
    r8: 0x0000000000000040 r9: 0x0000000104709600 r10: 0x0000000104709690 r11: 0x0000000000000246
    r12: 0x0000000000000001 r13: 0x0000000104709730 r14: 0x0000000104709710 r15: 0x0000000102f61e40
    rip: 0x0000000103e388df rfl: 0x0000000000010206 cr2: 0x0000000000000000

    Logical CPU: 1
    Error Code: 0x00000006
    Trap Number: 14



    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 6
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 870
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=310.6M resident=315.2M(101%) swapped_out_or_unallocated=16777216.0T(5663836602368%)
    Writable regions: Total=159.3M written=52.9M(33%) resident=67.5M(42%) swapped_out=0K(0%) unallocated=91.8M(58%)

    REGION TYPE VIRTUAL
    =========== =======
    CG shared images 140K
    CoreAnimation 10.1M
    Dispatch continuations 8192K
    IOKit 23.3M
    Kernel Alloc Once 8K
    MALLOC 45.3M
    MALLOC (admin) 32K
    Mach message 8K
    Memory Tag 240 100.1M
    Memory Tag 242 12K
    Memory Tag 249 156K
    OpenGL GLSL 1664K
    STACK GUARD 56.1M
    Stack 14.7M
    VM_ALLOCATE 250.4M
    __DATA 37.4M
    __IMAGE 528K
    __LINKEDIT 69.6M
    __TEXT 241.1M
    __UNICODE 544K
    mapped file 64.9M
    shared memory 68K
    =========== =======
    TOTAL 924.0M


    System Profile:
    Model: iMac14,1, BootROM IM141.0118.B01, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.14f19
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
    USB Device: Backup+ Desk
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Keyboard Hub
    USB Device: USB Receiver
    USB Device: Apple Keyboard
    Thunderbolt Bus: iMac, Apple Inc., 23.10
     
  2. Nameci macrumors 68000

    Nameci

    Joined:
    Oct 29, 2010
    Location:
    The Philippines...
    #2
    Meh! Not the machine, might be the your browser.
     
  3. mauibarber, Jul 8, 2014
    Last edited: Jul 8, 2014

    mauibarber thread starter macrumors newbie

    Joined:
    Apr 29, 2009
    #3
    Browser is Firefox. I checked for updates i'm all up to date. Never had this problem on my last imac.

    And when I say crashes, I mean the screen freezes, can't move the mouse etc. I have to restart the computer every time.
     
  4. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #4
    Crash seems related to Flash. Have you updated to the latest version of Flash?

    Is it a 21.5" or 27" iMac? If the latter, how much RAM and was any added to the system?
     
  5. mauibarber thread starter macrumors newbie

    Joined:
    Apr 29, 2009
    #5
    It's a 21.5 with the standard 8 ram. I'll check flash.
     
  6. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #6
    Yeah, if it's the latest version of Flash already, try uninstalling it completely and see if the freezing persists.
     
  7. leerocks01 macrumors newbie

    Joined:
    Sep 19, 2008
    #7
    Or better yet, try uninstalling the Firefox and use another browser like Chrome, that is flash based upon installation, try if that helps, because Firefox as I can recall is a power hugger specially flash-based websites. It uses a lot of memory compare to other browsers.
     
  8. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #8
    Doesn't matter what configuration is your machine.

    Make sure Adobe Flash Player is fully updated.
     
  9. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #9
    Flash is Flash, integrated into the browser or not. I recently went back to Firefox 30 as my main browser from Chrome. Yes, it is more resource hungry, but not that bad. I much prefer the extensions in Firefox and Chrome was crashing on me at least once a day.

    I asked him this question because a large majority of kernel panics, crashing and freezing come down to bad RAM and I wanted to know if it was a 27" with third party RAM.

    It could still be bad memory, of course, even on a 21.5". Apple's stock RAM has been known to fail.

    I suspect this case is related to a problem with Flash though.
     
  10. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #10
    Try getting online with Apple support via their chat and give them the report. They might be able to help you. I have had good luck with them reading the report and telling me what's wrong.
     
  11. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #11
    You have 90 days of free AppleCare telephone support, why you have not called AppleCare is a bit of a mystery. Because you purchased from BBY (another HUGE mistake) I think you are in the USA, if so AppleCare's phone number in the USA is 800-275-2273.

    If your machine has been getting Kernel Panics please post the KP log.
     

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