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Brand new imac died

Badcompanyback

macrumors newbie
Original poster
Mar 17, 2019
2
1
Just bought a brand new 2019 imac I powered it on, I signed in heard a pop and a sizzle and smelled something burnt and the display turned off. Will not power back on. Directly bought from apple brand new never opened and it died in 15 minutes. My question is, is there anything I can do or is it dead completely. ( I'm not bashing apple things happen) thankfully I have the 3 year warranty.
 

daflake

macrumors 6502a
Apr 8, 2008
920
4,326
If you heard a pop and smelled something burnt, it is probably dead. It is covered and sounds like a defective unit. It happens.
 
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Starfia

macrumors 6502a
Apr 11, 2011
717
400
I wouldn't be messing with something that sounded like an electrical malfunction that caused something overheat.

It sounds like you're well within your rights to let Apple decide whether it's dead and what to do for you.
 
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russofris

macrumors regular
Mar 20, 2012
160
58
Modern microprocessors run on magical smoke. If you let the magic smoke escape from the microprocessor, you need to send the machine back to Apple so that they can put some more smoke into it.
 
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Fishrrman

macrumors Core
Feb 20, 2009
20,900
7,483
OP --

Do you have a brick-n-mortar Apple Store anywhere close?
If so, take it to them. Genius Bar appt. will be necessary.

They should either exchange it on the spot (for an equivalent model) or perhaps you can order a new one (if you have an SSD inside).

One other thing:
There AREN'T ANY "2019" iMacs.
What you bought is a "2017 iMac" (which remains "the current model" until a new one is introduced later this year).
 
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maerz001

macrumors 68000
Nov 2, 2010
1,687
1,340
One other thing:
There AREN'T ANY "2019" iMacs.
What you bought is a "2017 iMac" (which remains "the current model" until a new one is introduced later this year).
U should have stated tomorrow :)

Op don’t forget to exchange it for the new model
 
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WrightBrain

macrumors regular
May 30, 2009
134
167
Just bought a brand new 2019 imac I powered it on, I signed in heard a pop and a sizzle and smelled something burnt and the display turned off. Will not power back on. Directly bought from apple brand new never opened and it died in 15 minutes. My question is, is there anything I can do or is it dead completely. ( I'm not bashing apple things happen) thankfully I have the 3 year warranty.

Yeah the 2019 iMac was only introduced on 3/19/19. You posted on 3/18/19. That's a 2017 iMac.
 
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redheeler

macrumors 604
Oct 17, 2014
7,663
7,518
Just bought a brand new 2019 imac I powered it on, I signed in heard a pop and a sizzle and smelled something burnt and the display turned off. Will not power back on. Directly bought from apple brand new never opened and it died in 15 minutes. My question is, is there anything I can do or is it dead completely. ( I'm not bashing apple things happen) thankfully I have the 3 year warranty.
Power supply popped a capacitor. Had this happen once on a Late 2014, but while still under warranty. In your case, simply return the iMac and exchange for a new one.
 
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