Brand New imac Freezes about Leopard Upgrade!

Discussion in 'iMac' started by SENJU, Nov 26, 2007.

  1. SENJU macrumors newbie

    Joined:
    Nov 21, 2007
    #1
    http://images.macrumors.com/vb/images/smilies/confused.gif
    :confused:

    My friend just got a brand new iMac 20inch this Sunday. I setup everything and all was fine. However, I found that the new imac was still on 10.4 version of the OS. In the box, I saw the Leopard upgrade CD and installed it. After the installment, a message came up requesting a reboot. However, all we get is a grey/white screen and icon spinning endlessly. I thought it was because it was updating during the first reboot so the logon prompt should come up in a couple of hours. However, the next day my friend tells me the icon is still spinning. I ask ed him to do a force power down and restart the iMAC but this did not help.
    Questions:
    1) Has anyone in this forum seen this problem with upgrades?
    2) Any suggestions on how to solve this?

    I guess I can ask my friend to reset the PROM (Command-Option-P-R keys) but I am so surprise to see a new system so unstable.
     
  2. big.birdd macrumors member

    big.birdd

    Joined:
    Aug 11, 2007
    Location:
    Melbourne, Australia
    #2
    This is what happens to me sometimes, when i reboot it has a loading thing against my desktop wallpaper indefinitely
    am taking my imac to be replaced soon
     
  3. nando2323 macrumors 6502a

    Joined:
    Aug 15, 2007
    #3
    Did you guys do the software updates before attempting to upgrade? There are countless posts on this issue with Leopard on some of the iMacs.
     
  4. wakerider017 macrumors 68000

    wakerider017

    Joined:
    Sep 20, 2006
    Location:
    US of A
    #4
    A couple of hours?

    You iMac will NEVER take this long to boot. If it has not booted after a few mins I would be worried.
     

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