Brand new iMac... with a dent!

Discussion in 'iMac' started by Mikeyguy, Mar 30, 2010.

  1. Mikeyguy macrumors newbie

    Joined:
    Mar 30, 2010
    #1
    Hello,

    I just came back from buying a shiny new 21.5" iMac from the Apple store in Greenhithe. I bought it home and carefully opened it up and placed it on the table. Removed the film over the screen and the wrapping over the back... and to my horror, I saw a 3mm dent just below the glass display along the right edge.

    It's a little irritating and clearly shows in some lights. Having paid just under £1000, I was expecting it to be pristine. I want to return it for another tomorrow morning, given that its been less that 24hrs and I feel let down by Apple a little.

    Does anyone know if they'll take it back or claim it was my fault (I didn't bump it or anything). I'm sure this has happened before. Any help would be appreciated.

    Thanks
     
  2. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #2
    welcome to the world of Apple UK..... :rolleyes:

    yes they should take it back
     
  3. Mikeyguy thread starter macrumors newbie

    Joined:
    Mar 30, 2010
    #3
    It sucks no? When i got my unibody macbook pro, it was beautiful when it came out of the box, but this makes me sad :(
     
  4. natewsmith macrumors regular

    Joined:
    Sep 9, 2007
    Location:
    Santa Clara, CA
  5. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #5
    They'll replace it without question. Sorry to hear about this -- sometimes things like this sneak through.

    Bryan
     
  6. CJS7070 macrumors 6502a

    CJS7070

    Joined:
    Dec 10, 2008
    Location:
    Chicago, IL
    #6
    Ahhh sorry to hear about that, but I suppose it was just bad luck. At least you can get it replaced!
     
  7. Mikeyguy thread starter macrumors newbie

    Joined:
    Mar 30, 2010
    #7
    I took it back this morning and the manager said it wasnt a dent, but an incorrect cut from the machine - he seemed angry at apple for letting it happen. Nevertheless, he took it back and pulled a new one from the back. Got home, opened it and it was perfect!

    Thanks for the replies ;)

    Mike
     
  8. H00513R macrumors 6502a

    H00513R

    Joined:
    Mar 12, 2010
    Location:
    Indiana
    #8
    Too bad you couldn't have gotten a good discount on it. ;)
     
  9. Mikeyguy thread starter macrumors newbie

    Joined:
    Mar 30, 2010
    #9
    Haha, I already got a student discount, but it would've been even better! Shame he just swapped it immediately
     

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