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iPad Pro Brand new iPad Pro warranty not a full year? Why?

rdunlap

rdunlap

macrumors 6502
Original poster
Mar 13, 2013
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So I just purchased 2 brand new sealed in box iPad Pro 10.5” from Walmart a week ago and when I set them up and such the warranty in settings expires December 19th 2019. I’ve never experienced this before where the warranty is less than a full year from the purchase date on a new iDevice. This must be a mistake. Does anyone know what I need to do to fix this and get the full one year AppleCare warranty on my devices?

Thank you!
 
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ericwn said:
I would gather my receipts and call Apple to discuss.
Click to expand...

Thanks for the reply. That’s what I plan to do when they open. Unfortunately that won’t be for another 2 hours. Hopefully they’ll be able to help me.
 
On the phone with Apple now. They are telling me I need to contact Walmart because the warranty may have been activated already. This could have been a return or something, except these are brand new sealed. Also, they both have the same exact warranty expiration date which is pretty sketchy.
 
rdunlap said:
On the phone with Apple now. They are telling me I need to contact Walmart because the warranty may have been activated already. This could have been a return or something, except these are brand new sealed. Also, they both have the same exact warranty expiration date which is pretty sketchy.
Click to expand...

Sounds to me like they were re-wrapped after returned by the original owner. All retail stores have a shrink wrapping machine. Do you have the ability to check and see how many cycles on the battery?

No matter what I would print out the screen where it shows the warranty and be visiting Walmart to see the manager.
 
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I ordered a router online for pickup at Walmart. When I got there it was obviously used, no shrink wrap, paper box tattered. They tried to tell me it was “new.” I refused the pick up. As I was leaving I heard the department manager telling one of the staff to shrink wrap it and put it back on the shelf. Sounds like you got someone’s return.
 
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These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
 
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rdunlap said:
These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
Click to expand...

Okay I have heard of weird and stupid things disgruntled employees can do, but activating the warranty on a device is just bizarre!
 
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richpjr said:
Okay I have heard of weird and stupid things disgruntled employees can do, but activating the warranty on a device is just bizarre!
Click to expand...

Agreed. This sounds far fetched and guesswork from one phone support person speculating about something that might as well be an issue on their side since both randomly picked devices had the same warranty dates.
 
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rdunlap said:
These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
Click to expand...

Good thing you got the warranty extended to the regular timeframe. Enjoy the devices!
 
rdunlap said:
These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
Click to expand...

You say they were sealed. Did the wrap have a tab on the side for you peel off?
 
Can't look it up now, but when I got my new Mac (from Apple), the initial date for warranty was manufacturing date. Took a day or two to get updated to reflect purchase date and AppleCare.

Maybe something similar, as Apple phone support seems to imply per OP.
 
rdunlap said:
So I just purchased 2 brand new sealed in box iPad Pro 10.5” from Walmart a week ago and when I set them up and such the warranty in settings expires December 19th 2019. I’ve never experienced this before where the warranty is less than a full year from the purchase date on a new iDevice. This must be a mistake. Does anyone know what I need to do to fix this and get the full one year AppleCare warranty on my devices?

Thank you!
Click to expand...
I've seen this happen when buying Apple products that have been in inventory for a while. Obviously, Apple has not made any 10.5" iPad Pros in several months now. I really doubt that this is due to employees registering devices.
 
rdunlap said:
These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
Click to expand...

The device can't be activated without turning on the device. You clearly bought open box units.
 
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