iPad Pro Brand new iPad Pro warranty not a full year? Why?

Discussion in 'iPad' started by rdunlap, May 25, 2019.

  1. rdunlap macrumors 6502

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    Mar 13, 2013
    #1
    So I just purchased 2 brand new sealed in box iPad Pro 10.5” from Walmart a week ago and when I set them up and such the warranty in settings expires December 19th 2019. I’ve never experienced this before where the warranty is less than a full year from the purchase date on a new iDevice. This must be a mistake. Does anyone know what I need to do to fix this and get the full one year AppleCare warranty on my devices?

    Thank you!
     
  2. ericwn macrumors 68020

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    Apr 24, 2016
    #2
    I would gather my receipts and call Apple to discuss.
     
  3. rdunlap thread starter macrumors 6502

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    Mar 13, 2013
    #3
    Thanks for the reply. That’s what I plan to do when they open. Unfortunately that won’t be for another 2 hours. Hopefully they’ll be able to help me.
     
  4. scotsmandc macrumors regular

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    Sep 26, 2015
    #4
    Keep us posted.
     
  5. AutomaticApple macrumors 65816

    AutomaticApple

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    Massachusetts
    #5
    Patience is key! :)
     
  6. twanj macrumors 6502

    twanj

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    Pompano Beach, FL
  7. rdunlap thread starter macrumors 6502

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    Mar 13, 2013
    #7
    On the phone with Apple now. They are telling me I need to contact Walmart because the warranty may have been activated already. This could have been a return or something, except these are brand new sealed. Also, they both have the same exact warranty expiration date which is pretty sketchy.
     
  8. Newtons Apple macrumors Core

    Newtons Apple

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    Location:
    Jacksonville, Florida
    #8
    Sounds to me like they were re-wrapped after returned by the original owner. All retail stores have a shrink wrapping machine. Do you have the ability to check and see how many cycles on the battery?

    No matter what I would print out the screen where it shows the warranty and be visiting Walmart to see the manager.
     
  9. Richard8655 macrumors 6502a

    Richard8655

    Joined:
    Mar 11, 2009
    Location:
    Chicago
    #9
    You might want to also check the iPads warranty status through Apple's online lookup via serial number. This could provide proof to Walmart something's not quite right.

    https://checkcoverage.apple.com/
     
  10. richpjr macrumors 68040

    richpjr

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    May 9, 2006
    #10
    Someone previously bought it and activated it was my guess as well. I'd bring it back to Walmart if they sold it as new.
     
  11. BasicGreatGuy Contributor

    BasicGreatGuy

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    In the middle of several books.
  12. lyngo macrumors 6502a

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    Sep 10, 2007
    #12
    Yes. That’s a return to Walmart. I wouldn’t even hesitate on this one, it’s not worth your time to “figure it out.” Let them figure it out.
     
  13. minimo3 macrumors 6502

    Joined:
    Oct 18, 2010
    #13
    I ordered a router online for pickup at Walmart. When I got there it was obviously used, no shrink wrap, paper box tattered. They tried to tell me it was “new.” I refused the pick up. As I was leaving I heard the department manager telling one of the staff to shrink wrap it and put it back on the shelf. Sounds like you got someone’s return.
     
  14. rdunlap thread starter macrumors 6502

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    Mar 13, 2013
    #14
    These were both still sealed new in box. Both have the same expiration dates which is weird. Unfortunately these are all out of stock within at least 300 miles of me so I doubt I’ll have any luck getting a replacement. I did however get Apple to agree to update the warranty date to a year after my purchase as long as I sent the receipt to them with both serials displayed.

    They also said sometimes disgruntled Walmart employees will go around activating all the warranties on the units which could be why both of mine have the same expiration date.
     
  15. richpjr macrumors 68040

    richpjr

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    May 9, 2006
    #15
    Okay I have heard of weird and stupid things disgruntled employees can do, but activating the warranty on a device is just bizarre!
     
  16. ericwn macrumors 68020

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    Apr 24, 2016
    #16
    Agreed. This sounds far fetched and guesswork from one phone support person speculating about something that might as well be an issue on their side since both randomly picked devices had the same warranty dates.
     
  17. ericwn macrumors 68020

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    Apr 24, 2016
    #17
    Good thing you got the warranty extended to the regular timeframe. Enjoy the devices!
     
  18. AutomaticApple macrumors 65816

    AutomaticApple

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    Massachusetts
    #18
    They're really that bored out of their mind?
     
  19. ericwn macrumors 68020

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    Apr 24, 2016
    #19
    With Walmart it’s getting increasingly difficult to determine who’s the worst: the corporate management, the employees or the customers.
     
  20. scotsmandc macrumors regular

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    Sep 26, 2015
    #20
    You say they were sealed. Did the wrap have a tab on the side for you peel off?
     
  21. NoBoMac macrumors 68020

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    Jul 1, 2014
    #21
    Can't look it up now, but when I got my new Mac (from Apple), the initial date for warranty was manufacturing date. Took a day or two to get updated to reflect purchase date and AppleCare.

    Maybe something similar, as Apple phone support seems to imply per OP.
     
  22. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #22
    I've seen this happen when buying Apple products that have been in inventory for a while. Obviously, Apple has not made any 10.5" iPad Pros in several months now. I really doubt that this is due to employees registering devices.
     
  23. 700-Grizz macrumors 6502

    700-Grizz

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    ALASKA
    #23
    Return to walmart and Buy from Apple store!!!
     
  24. JPack macrumors 68040

    JPack

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    Mar 27, 2017
    #24
    The device can't be activated without turning on the device. You clearly bought open box units.
     
  25. rdunlap thread starter macrumors 6502

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    Mar 13, 2013
    #25
    I know for a fact that isn’t true as these units are sealed new in box.
     

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34 May 25, 2019