Brand new iPhone 5S defective

[Jewels21]

I upgraded to an iPhone 5s from an iPhone 4s that died. I was debating between that and a Samsung Galaxy and could only afford the iPhone. At first I really liked it but then it started acting weird. It freezes up on home screen so I can't see other icons, it freezes on icons, it shuts icons down while I'm using them, and last night was the worst. I edit a lot of pictures and my iPhone was acting possessed by messing up my editing changes. I called the place where I bought it and they mentioned a $35 restocking fee and $40 for the Samsung Galaxy. Plus, the big selling point for the iPhone was that I can transfer everything from one iPhone to the other. He said you can't with a Samsung. When I called customer service last night another guy told me he could and would show me how.
Help! I don't know what to do!

 

[famoussasjohn]

I'd recommend speaking with a manager/superviser at the place you bought it from and asking to do an exchange since the phone is defective. They shouldn't be charging a restocking fee. Have you tried doing a restore and seeing if that helps resolve the issue?

 

[jenni122701]

The phone choice is just entirely up to you, but I can say for sure that what you describe with the iPhone 5S is NOT normal at all. If you stick with iPhone, def get a replacement device. My new 5S has been perfect, I love it. <3

 

[Mlrollin91]

If you restored your iPhone 5s from the 4s backup, that could very well be the problem. You should restore the 5s as new and start fresh.

 

[JayLenochiniMac]

If it's defective and still under warranty, you should be able to swap it out at the Apple Store. Restore as new first to rule out a corrupted backup.