Hello
This early afternoon, after having waiting to buy the iPhone ever since Apple showed the first generation iPhone to the public, I finally bought an iPhone in the Netherlands with T-Mobile!
However, when I finally got home, and wanted to install and sync the iPhone to iTunes, I noticed that the batteries on my iPhone (when I got it out of the box) were only 15%. I could be wrong, but all my other mobile Apple products always came 100% charged, so this seemed a little odd to me. Naturally I plugged it into my computer to charge it, while I went downstairs for about 30 minutes to eat lunch. When I got back to my computer, though, I noticed the battery level was still at a mere 15%. After that I tried plugging it into the wall, into my PC instead of my Mac, I tried using my iPod cable instead of the one that came with the iPhone, I tried a hard and soft reset, ejecting the sim card, restarting the iPhone and computer, and every possible other weird solution that I could find on the internet which helped others with this issue.
After all this hassle I eventually decided to go to the store where I bought it, and asked about this malfunction. They tested it, and came to the same conclusion that something must be wrong. I assumed they would just give me a new iPhone, because I can't help it that I bought a malfunctioned machine! However, the salesman said to me that he can't do that in this case, because ''Apple doesn't allow people to just come in and swap their iPhone. If it were a Nokia for instance, it would've been no problem. But Apple has special regulations''. Then he told me that I'd have to wait 4 - 6 weeks, just to send my broken iPhone to Apple and have them fix it. And in all those weeks in which I won't have access to my newly acquired phone, I'd still have to pay the monthly fees.
My question is, whether anybody here knows whether Apple really has those ''regulations'' the salesperson was talking about, because I think it's preposterous that when I buy a new phone, which appears to be broken when it comes right out of the box, I have to wait 4-6 weeks for something that isn't even my own fault, and have to pay the monthly fee as well.
- Bas
This early afternoon, after having waiting to buy the iPhone ever since Apple showed the first generation iPhone to the public, I finally bought an iPhone in the Netherlands with T-Mobile!
However, when I finally got home, and wanted to install and sync the iPhone to iTunes, I noticed that the batteries on my iPhone (when I got it out of the box) were only 15%. I could be wrong, but all my other mobile Apple products always came 100% charged, so this seemed a little odd to me. Naturally I plugged it into my computer to charge it, while I went downstairs for about 30 minutes to eat lunch. When I got back to my computer, though, I noticed the battery level was still at a mere 15%. After that I tried plugging it into the wall, into my PC instead of my Mac, I tried using my iPod cable instead of the one that came with the iPhone, I tried a hard and soft reset, ejecting the sim card, restarting the iPhone and computer, and every possible other weird solution that I could find on the internet which helped others with this issue.
After all this hassle I eventually decided to go to the store where I bought it, and asked about this malfunction. They tested it, and came to the same conclusion that something must be wrong. I assumed they would just give me a new iPhone, because I can't help it that I bought a malfunctioned machine! However, the salesman said to me that he can't do that in this case, because ''Apple doesn't allow people to just come in and swap their iPhone. If it were a Nokia for instance, it would've been no problem. But Apple has special regulations''. Then he told me that I'd have to wait 4 - 6 weeks, just to send my broken iPhone to Apple and have them fix it. And in all those weeks in which I won't have access to my newly acquired phone, I'd still have to pay the monthly fees.
My question is, whether anybody here knows whether Apple really has those ''regulations'' the salesperson was talking about, because I think it's preposterous that when I buy a new phone, which appears to be broken when it comes right out of the box, I have to wait 4-6 weeks for something that isn't even my own fault, and have to pay the monthly fee as well.
- Bas
