Brand new iPhone was broken when I opened the box

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Ubbens, Dec 31, 2009.

  1. Ubbens macrumors newbie

    Joined:
    Dec 15, 2008
    Location:
    the Netherlands
    #1
    Hello

    This early afternoon, after having waiting to buy the iPhone ever since Apple showed the first generation iPhone to the public, I finally bought an iPhone in the Netherlands with T-Mobile!

    However, when I finally got home, and wanted to install and sync the iPhone to iTunes, I noticed that the batteries on my iPhone (when I got it out of the box) were only 15%. I could be wrong, but all my other mobile Apple products always came 100% charged, so this seemed a little odd to me. Naturally I plugged it into my computer to charge it, while I went downstairs for about 30 minutes to eat lunch. When I got back to my computer, though, I noticed the battery level was still at a mere 15%. After that I tried plugging it into the wall, into my PC instead of my Mac, I tried using my iPod cable instead of the one that came with the iPhone, I tried a hard and soft reset, ejecting the sim card, restarting the iPhone and computer, and every possible other weird solution that I could find on the internet which helped others with this issue.
    After all this hassle I eventually decided to go to the store where I bought it, and asked about this malfunction. They tested it, and came to the same conclusion that something must be wrong. I assumed they would just give me a new iPhone, because I can't help it that I bought a malfunctioned machine! However, the salesman said to me that he can't do that in this case, because ''Apple doesn't allow people to just come in and swap their iPhone. If it were a Nokia for instance, it would've been no problem. But Apple has special regulations''. Then he told me that I'd have to wait 4 - 6 weeks, just to send my broken iPhone to Apple and have them fix it. And in all those weeks in which I won't have access to my newly acquired phone, I'd still have to pay the monthly fees.

    My question is, whether anybody here knows whether Apple really has those ''regulations'' the salesperson was talking about, because I think it's preposterous that when I buy a new phone, which appears to be broken when it comes right out of the box, I have to wait 4-6 weeks for something that isn't even my own fault, and have to pay the monthly fee as well.

    - Bas
     
  2. KoolStar macrumors demi-god

    KoolStar

    Joined:
    Oct 16, 2006
    Location:
    Kentucky
    #2
    When I got my phone from ATT and had issues they would change it out, but then I went to the apple store and was there about 3 minutes and they swapped it out.
     
  3. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #3
    That is not apples policy. If you go into an apple store they swap it for a oem White boxed iPhone. However mobile service providers have different policies.
     
  4. Ubbens thread starter macrumors newbie

    Joined:
    Dec 15, 2008
    Location:
    the Netherlands
    #4
    Yeah, I know that different mobile service providers might have different policies, but when I asked him whether this is T-Mobile's doing, or Apple's doing, the guy explicitly told me that it's only Apple's regulations, and that T-Mobile has nothing to do with it.
    Furthermore I'd like to add that I didn't buy it in an Apple Store (there's none close to where I live) but in a mobile cellphone shop.
     
  5. Abyssgh0st macrumors 68000

    Abyssgh0st

    Joined:
    Jan 12, 2009
    Location:
    Norman, OK
    #5
    Perhaps take it to the nearest Apple store, because that will guaranteed be faster than a 4-6 week wait.
     
  6. pcs are junk macrumors 65816

    Joined:
    Sep 28, 2009
    #6
    well of course u have to wait! you bought it with tmobile, the iphone is only allowed to be used with at&t, u bought the phone hacked to work on tmobile. at this point ur lucky if apple even accepts it for being unlocked.
     
  7. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
  8. Ubbens thread starter macrumors newbie

    Joined:
    Dec 15, 2008
    Location:
    the Netherlands
    #8
    As I said, I bought it in the Netherlands, and since AT&T doesn't offer it's services here, you have to buy the iPhone with T-Mobile instead. Nobody hacked my phone, and it's all legit.

    Yeah, I think I'll try that. I'm not sure whether they will accept it (because I didn't buy the iPhone from there), but I can always try! Thanks
     
  9. Leet Apple macrumors 6502a

    Leet Apple

    Joined:
    Nov 10, 2009
    Location:
    Canada
    #9
    I think if you have the receipt of your purchase they will do it
     
  10. UnLiMiTeD558 macrumors regular

    Joined:
    Dec 20, 2009
    #10
    yes the apple store would replace it for you as long as you show the receipt. My friends done it before without any issues
     

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