Brand new mac dying? various crashes PLS help!

Discussion in 'Mac Basics and Help' started by m0nster, May 4, 2007.

  1. m0nster macrumors newbie

    May 4, 2007
    hi all, i just bought a macbook pro 15" a week ago. the only 3rd party software i installed was microsoft messenger, office and vlc media player. no additional ram or memory was added.

    a few days ago, i got a messenger error message pop up a few times, stating it needed to retart the app.

    but today, things got much worse. a vid playing on vlc media player froze, had to press and hold the power button to restart the laptop. on reboot, i had a kernel crash. i then ran the Apple hardward test. first run, had this error message: 4MEM/3/4/4000000:2fb5f7d0
    then, ran an extended test and a had a different error message: 4MEM/2/4/40000000:01990218

    after that, things got worse. dock, finder, front row, preview, safari crashed after the reboot. i have their crash logs.

    had 2 kernel panics too, here are their logs:

    Fri May 4 22:35:20 2007
    panic(cpu 0 caller 0x001A429B): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
    CR0: 0x8001003b, CR2: 0xdba7f117, CR3: 0x00dc8000, CR4: 0x000006e0
    EAX: 0xdba7f0ff, EBX: 0xffffffff, ECX: 0x02e5e900, EDX: 0x00464260
    CR2: 0xdba7f117, EBP: 0x1400bec8, ESI: 0x7fffffff, EDI: 0x02821384
    EFL: 0x00010082, EIP: 0x0013d66a, CS: 0x00000008, DS: 0x02d10010

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x1400bc98 : 0x128d08 (0x3cb134 0x1400bcbc 0x131de5 0x0)
    0x1400bcd8 : 0x1a429b (0x3d0e4c 0x0 0xe 0x3d0670)
    0x1400bde8 : 0x19ada4 (0x1400be00 0x1 0x1400bf08 0x10616027)
    0x1400bec8 : 0x130392 (0x2821384 0xffffffff 0x7fffffff 0x1400beec)
    0x1400bf08 : 0x195a42 (0x1400bf44 0x0 0x0 0x0)
    0x1400bfc8 : 0x19b21e (0x2afc9e0 0x0 0x19e0b5 0x2afc9e0) No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xbfffeec8

    Kernel version:
    Darwin Kernel Version 8.9.1: Thu Feb 22 20:55:00 PST 2007; root:xnu-792.18.15~1/RELEASE_I386


    Fri May 4 23:16:25 2007
    panic(cpu 1 caller 0x001A429B): Unresolved kernel trap (CPU 1, Type 14=page fault), registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00dc8000, CR4: 0x000006e0
    EAX: 0x0000009b, EBX: 0x00000007, ECX: 0x00000000, EDX: 0x00000000
    CR2: 0x00000000, EBP: 0x13fc3e68, ESI: 0x08d39000, EDI: 0x02690828
    EFL: 0x00010093, EIP: 0x0019104b, CS: 0x00000008, DS: 0x025e0010

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x13fc3c18 : 0x128d08 (0x3cb134 0x13fc3c3c 0x131de5 0x0)
    0x13fc3c58 : 0x1a429b (0x3d0e4c 0x1 0xe 0x3d0670)
    0x13fc3d68 : 0x19ada4 (0x13fc3d80 0x26ef200 0x0 0x0)
    0x13fc3e68 : 0x1a1992 (0x2528cb0 0xb0000000 0x0 0x1a26ce)
    0x13fc3ed8 : 0x13524a (0x2541f5c 0x2690828 0x2419a000 0x0)
    0x13fc3f28 : 0x135533 (0x2541f5c 0x2690828 0x8 0x2416a000)
    0x13fc3f58 : 0x13617f (0x2541f5c 0x135eb4 0x0 0x2690828)
    0x13fc3fc8 : 0x19ac1c (0x0 0xffffffff 0x10 0x0) Backtrace terminated-invalid frame pointer 0x0

    Kernel version:
    Darwin Kernel Version 8.9.1: Thu Feb 22 20:55:00 PST 2007; root:xnu-792.18.15~1/RELEASE_I386


    i have no idea what to make of it, after alot of rebooting by holding the power button, things seem better now. can anyone please advice me and tell me what's wrong? anyone knows what the panic log indicates? let me know if i should post the crash logs for the other apps too. also, what do the error codes in the hardware check mean?

    any help or advice would be greatly appreciated, thanks so much in advance!
  2. dwl017 macrumors 6502a


    Mar 10, 2007
    Murder Capitol DC
    Run dont walk! take it back asap! Kernel panics are Mac's ugly well kept secret some here will not agree but no matter what you do Kernel panics are not normal! TAKE IT BACK ASAP! DEMAND A NEW MACHINE.
  3. RedHook macrumors newbie

    Jan 18, 2007
    LA, CA
    Send it back!

    I had a bad kernal panic problem on my MBP as well- 25 in three months. I finally took it to the Genuis Bar near me. The Genius tried to crash it by opening every program simultaneously, and of course nothing happened. He sent it in for repairs, and a week later I got it back with a new battery and apparently new power circuitry. I've had no problems with it yet.

    Take it in, have them send it back. It's just not right for your brand new rig to be crashing so frequently.

    Good luck.
  4. m0nster thread starter macrumors newbie

    May 4, 2007
    the panics have stopped.. everything seems fine.

    but yeah i think i better take it in quickly. thanks for the advice guys :)
    kernel panics are ugly.
  5. dwl017 macrumors 6502a


    Mar 10, 2007
    Murder Capitol DC
    Kernel panics are Mac's ugly well kept secret that most Mac user care not to discuss in public. The old myth that Mac's never crash is the biggest lie in world!
  6. madog macrumors 65816


    Nov 25, 2004
    Korova Milkbar
    If people still don't realize that nothing in the world is perfect, then the joke is on them.

    Fool me once, shame on you...
  7. CanadaRAM macrumors G5


    Oct 11, 2004
    On the Left Coast - Victoria BC Canada
    Curious - did you install the most recent versions of Office, MS mess and VLC, or image them over from another Mac?
  8. m0nster thread starter macrumors newbie

    May 4, 2007
    i installed them from an original copy of the microsoft office for mac dvd. the rest were downloading, this is the first mac i own ): does it have any implications?

    also, im still curious why the hardware test gave me 2 different error codes when i ran it twice. no one seems to know what they codes meant, i tried searching the net for it =/

    gonna go down to applecare tmr, what would they do i if i told them i had kernel panic? swap entire parts of the laptop? that sounds nice.
  9. intendedaccel macrumors member

    Jun 23, 2003
    Brooklyn Park, MN

    What he said.

    Take it in.
  10. m0nster thread starter macrumors newbie

    May 4, 2007
    alright, i took it back to them. they couldnt find anything wrong at first, then in the end they changed the airport card.

    so i took it home happily, then guess what. was watching a vid on vlc media player, then kernel panic again. what on earth is happening?
  11. biggapple macrumors newbie


    May 10, 2007
    Maybe its connected to vlc somehow. I have same problem (pb g4). I have downloaded a few movies via p-bay and the problems have started after this. Its getting really bad...
  12. m0nster thread starter macrumors newbie

    May 4, 2007
    i reintalled vlc, just in case.

    but it happened again today, when vlc wasnt running. ran a hardware test and this came up:

    Apple Hardware Test:

    Last Run: 15/05/4007 4:27 PM
    Version: 3A115
    Test Suite: Extended Test
    Loop Count: 1
    Result: Failed
    Failure code: 4SNS/1/40000000: TB0T

    anyone knows what these codes mean. its really troublesome to keep bringing it back to applecare yet again. im surprised they didnt fix this problem the first time.. this is giving more problems than any pc i have )):
  13. whooleytoo macrumors 604


    Aug 2, 2002
    Cork, Ireland.
    Hmm. Does Hardware Test save the results to the log? If so, you could print them out and take them with you next time you visit the Genius bar, just to have some tangible problem to show.

    I have no idea what the codes mean, but I'd hazard a guess that the "MEM" in the original hardware test relates to a memory test that failed - and bad RAM is the first thing I'd suspect when experiencing repeated kernel panics.
  14. AlexisV macrumors 68000


    Mar 12, 2007
    Manchester, UK
    It could be a dodgy stick of memory in there. I'd push for a repair or replacement.
  15. m0nster thread starter macrumors newbie

    May 4, 2007
    the thing is, when they returned it to me they said everything was fine ): apparently they ran 3 loops of the hardware test, with no problems dectected. its starting to be a real hassle. do hardware problems just pop up like that?

    asked them for a replacement, they said very unlikely. only if i have a recurring problem over a loooonngg period of time, with me returning to them many times for repairs.

    gosh. but thanks for the advice guys :)

    the kernel panics happen really rarely. maybe once in 2 days? but i guess i shouldnt ignore it right.
  16. polevault139 macrumors 6502

    Sep 24, 2006
    That doesnt seem to rare to me. Ive had my iMac for 7 months and only have had Safari crash once and Finder crash once. Other than that no problems. So once every two days seems excessive.
  17. m0nster thread starter macrumors newbie

    May 4, 2007
    hmm is it common then for 3rd party software to hang/crash?
    my microsoft messenger frequently hangs (spinning beach ball icon), have to force quit it. happens almost daily. shouldnt be happening right.

    the temps of the macbook pro are now averaging 70 degrees celcius instead of the usual 55 degress i used to get. fans are spinning at 4000-6000 rpm instead of 2000 rpm before.

    the only difference i can think of that caused this change is because im using ac power with a fully charged battery still inserted. the macbook displays that it is using ac power.

    anyone knows why?
  18. kajitox macrumors 6502a


    May 2, 2007
    Just keep pushing at your local Apple Store. They will eventually get the picture and actually figure out what's wrong. It might take a lot of your time, but it's a lot better than living with a faulty machine.
  19. m0nster thread starter macrumors newbie

    May 4, 2007
    well. now, they changed the entire logic board. and the night i brought it home to use, kernel panic. nice ._.

    am i so unlucky to get a crap mbp the first time i buy one?
  20. m0nster thread starter macrumors newbie

    May 4, 2007
  21. miniConvert macrumors 68040


    Mar 4, 2006
    Kent, UK - the 'Garden of England'.
    Ah good.

    My first Mac mini, also my first ever Mac, was much the same - it eventually died on the second day of ownership. Apple replaced it with a brand new machine that hasn't had a single issue since the day it arrived :)

    I hope your replacement is similarly flawless.
  22. 2Shae macrumors 6502

    Sep 7, 2006
    Well I've only had a Kernel panic ones after 5 months now.
    Nothing serious I think, don't even know why I got it.

    I didn't even know what was going on since it was the first looked like it was gonna use expose but really slow and then I saw that message. So I just restarted and everything was fine and I never saw it again since then.

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