brand new macbook problem

Discussion in 'MacBook Pro' started by bc008, Feb 2, 2008.

  1. bc008 macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #1
    well, my new macbook has a problem.

    the screen (when shut) is misaligned about a 1/16th of an inch, and all over the computer it creaks when pushed a tiny bit. barely touch the side and it squeeks...

    i called apple, and they are going to send me a new one no questions asked.
    for the 3 days i have been using my macbook, i have noticed i always have dog hair all over it, and dirt as well.

    (i have 3 black dogs, and 1 brown, and a cat)

    so i was wondering if i should get a black model.

    would they think im trying to pull a fast one if i called back and would like my replacement to be a black one?
    (with me paying the difference of course)

    i really am not, and i am more concerned about just getting a "sound" laptop
     
  2. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #2
    Try vacuuming your house once in a while. That might help.
     
  3. bc008 thread starter macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #3
    i actually vacuum my room every day, and our house gets vacuumed about every other day..

    is this possible?
    they already "ordered" me a whitebook on my order status page, and are just waiting for this one to send it out
     
  4. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #4
    I am pretty sure that you can call them and "upgrade" to the black MacBook. At the very least, if they have already sent it to you, you should be able to send it back for the upgrade. Isn't there a 14 day return policy?
     
  5. bc008 thread starter macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #5
    yes, but its opened and i dont want to pay a $130 restocking fee
     
  6. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #6
    If they are going to send you a new one, ask them if you can upgrade at the same time. The worse they can say is no. If the original is defective and they said they would replace it I can't imagine why asking about an upgrade at the same time would change anything.

    Cheers.
     
  7. bc008 thread starter macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #7
    i hope they dont get it and say nothing is wrong with it.

    i am an extreme perfectionist, and these problems probably wont be noticeable to some people (everyone in my family ran there finger along the spot where the screen and comp meet and nobody said there was much of a difference..

    when i sent in my old MBP for repair (screen looked "grainy") applecare said nothing was wrong with it

    it wont be going to applecare though will it? if im getting a new machine why would they want to repair this one
     
  8. LeftoverCrack macrumors member

    Joined:
    Jan 2, 2008
    #8
    there is a chance they will refurbish it?
    just a thought.
     
  9. wheezy84 macrumors newbie

    Joined:
    Jan 19, 2008
    #9
    i got my refurbished macbook last week. the side where all the inputs and outputs squeek when i barely push it in. should i be worried? thanks,
     
  10. Hankster macrumors 68020

    Hankster

    Joined:
    Jan 30, 2008
    Location:
    Washington DC
    #10
    Be careful with dirt around your laptops, they can really screw up your machine.
     
  11. DMC-12 macrumors 6502

    DMC-12

    Joined:
    May 16, 2007
    Location:
    Nashville, TN
    #11
    That is just a result of the way all MacBooks are designed and assembled. The two screws on the left side near the ports are completely cosmetic and apparently do nothing to secure the casing. Frustrating.
     
  12. Csmitte macrumors 6502

    Csmitte

    Joined:
    Oct 11, 2007
    #12
    People come here with serious question's (LOL) and this is the way we treat them? DAMN you beat me to the punch!
     
  13. wheezy84 macrumors newbie

    Joined:
    Jan 19, 2008
    #13
    wow, r u serious? "shaking my head", lol. why even have them there?
     
  14. Neil321 macrumors 68040

    Neil321

    Joined:
    Nov 6, 2007
    Location:
    Britain, Avatar Created By Bartelby
    #14
    If you search around there's another thread on this issue=he's serious
     
  15. DMC-12 macrumors 6502

    DMC-12

    Joined:
    May 16, 2007
    Location:
    Nashville, TN
    #15
    And there's a "true" story somewhere on the net, maybe on Macenstein, about how Jobs was presented with the MacBook design, and only cared about there being two screws on the left to match the functional ones on the right.

    Edit: Here's the Macenstein story: http://macenstein.com/default/archives/949
     
  16. bc008 thread starter macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #16
    great news!

    you always hear about great apple customer service, but rarely do you recieve it!!

    i told her i wasnt so sure about having a white one, and didnt like the smaller HD. she said that since my replacement was already ordered i couldnt change my order, but she offered me a free iomega 120 GB external!!! she said i shouldnt have recieved one with the display off

    i was extremely surprised, but i said i really did want a black one.
    she actually canceled the new macbook, and turned it into a full on return/refund, then i can order the one i want

    what great service!!!


    edit: and those two extra screws on the side are a pitiful joke..
    i actually think having less silver screws on a white or black body would look better...
     
  17. richard371 macrumors 68000

    Joined:
    Feb 1, 2008
    #17
    My 1 week old macbook does that too.

    i thought it was a QC problem but now I hear they all do it. I was afraid the screw was stripped so i took it out and put it back in and it was fine. I was like WTF?

    Was thinking of swapping for the air but now i am hearing many of them rock a bit when sitting flat on a desk. So far my black book has flawless so i think i will keep it.
     
  18. heatmiser macrumors 68020

    Joined:
    Dec 6, 2007
    #18
    No, it's a QC issue. My Macbook closes normally. It doesn't squeak, either.
     
  19. drainey macrumors newbie

    Joined:
    Feb 2, 2008
    #19
    the case of my new macbook is misalligned a little too, it sits out on the right side and sits in on the left, is this not just the way they are?
     
  20. drchipinski macrumors 6502

    drchipinski

    Joined:
    Jul 12, 2007
  21. bc008 thread starter macrumors 68000

    bc008

    Joined:
    Aug 6, 2007
    Location:
    Michigan
    #21
    next best thing :)

    cheaper than the air, and more spec'd.
    i dont need super portability, just enough to get around
    (please not im not dissing the air)

    just ordered my replacement/upgrade!
    [​IMG]
    i didnt know what was important so i blocked out everything lol
     

Share This Page