brand new MBAir - old OS X

Discussion in 'MacBook Air' started by halledise, Nov 14, 2013.

  1. halledise macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #1
    my wife just took delivery of a brand new 13" MBAir purchased direct from AppleStore Online (Australia) and upon startup it has only Mountain Lion and old iWork, iLife, etc and not 10.9 Mavericks + associated new iPhoto, iWork.

    when queried, Apple said no it's not old stock but new Macs do not come with Mavericks as many people prefer ML.
    I can download all for free.
    I responded, that's not the point especially if I'm at my bandwidth limit until next month.
    in all my years of buying Macs, I've never come across this before, especial when a new OS has been out for a month.
    I reckon they've given me 'old' stock

    is this normal or are they trying to pull the wool over me??
     
  2. LxHunter macrumors 6502

    Joined:
    Nov 14, 2010
    #2
    I bought one last week. Mid-2013.
    Same config as yours.
     
  3. alexrmc92 macrumors regular

    Joined:
    Feb 7, 2013
    #3
    As far as i know it is normal. My macs have always come with the version of OS X that they were released with.
     
  4. LiAh Sheep macrumors newbie

    LiAh Sheep

    Joined:
    Nov 3, 2013
    Location:
    Hong Kong
    #4
    Received my new 2013 MBA yesterday, in Hong Kong. Got Mountain Lion too. I had to spend 45 mins upgrading it. :\
     
  5. pgiguere1 macrumors 68020

    pgiguere1

    Joined:
    May 28, 2009
    Location:
    Montreal, Canada
    #5
    BS excuse. It's old stock.

    Maybe it's not "old" for the Apple Store staff since they've received it recently, but shipping from China can be pretty long and it may have stayed in a warehouse for a little while before.

    I think it's reasonable to not expect them to have their newest OS on all models sold within a month after its release, but that excuse is a bit insulting. There's nothing wrong in admitting "I don't know". You can be sure all new Macs will come with Mavericks preinstalled in a little while.
     
  6. halledise thread starter macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #6
    rechecked Apple Store - new machines advertised as coming with Mavericks and all the new apps.
    called again and got a different consultant.
    He offered to exchange or alternatively $100 refund on purchase.
    took the latter and will d'load Mav and associated software myself.

    apparently this Mac was manufactured in Szechuan (?) on 9 November, shipped to Syd and then purchased by me on the 14th, delivered on 15th.
    super slick supply chain! - but feedback from me and quite a few others will cause Apple to go to manufacturing plant and correct the error.

    ends well :)
     
  7. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #7
    Glad it ended well (with Apple coming through), but this wasn't an "error". I understand your point, but there is bound to be transition like this when you have a shift from one OSX version to another in the middle of a production schedule.

    For 99.9% of people, who aren't paying for internet service with hard caps, the resolution would have been much simpler than all the posting and calling you did - simply download and install the free, new stuff.

    Once again, glad it worked out for you in the end.
     
  8. cerberusss macrumors 6502a

    cerberusss

    Joined:
    Aug 25, 2013
    Location:
    The Netherlands
    #8
    Good offer, nice.
     
  9. yliu macrumors regular

    Joined:
    Jun 15, 2009
    #9
    Other than an older version of the OS, there's nothing 'old' about it...
    As far as I know, Apple had not made any revisions of the Haswell MBA since it's June release.

    It might be inconvenient to upgrade the OS straight out of the box, but you are not geeing ripped off in my opinion.
     
  10. mbdownunder macrumors newbie

    mbdownunder

    Joined:
    Sep 22, 2012
    #10
    Personally, I think Apple is too generous sometimes. $100 refund just because you had to download and install some software updates? Yes, the online store advertises Mavericks, but it also says:

    "If you buy a new Mac that does not come preloaded with OS X Mavericks, Pages, Numbers and Keynote, please visit the following links to learn how to get them for free"

    So the possibility of this scenario was presented to you. Anyway, Apple is a big company and it's a win for you, so I guess it doesn't really matter.
     
  11. halledise thread starter macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #11
    when one's reached the bandwidth limit for the month and ISP charges $10 per excess GB, then to download 5.6GB Mavericks, 1.2GB iPhoto, iMovie and new iWork, it becomes a rather expensive exercise.

    you quote correctly, yet the specs for new Macs across the board in the Store declares that these machines come preloaded with Mavericks and associated software.
    for Macs manufactured pre- or near to Mavericks release date, I can understand but for a Mac made just last week when Mavericks was released the best part of a month ago … …
     
  12. akadmon macrumors 68010

    Joined:
    Aug 30, 2006
    Location:
    New England
    #12
    Um, you couldn't bear to wait a couple of weeks? :rolleyes:

    There really aren't any must have features in MV (one of the reasons it's free). If you had done your research, you'd have come to this conclusion yourself and spared yourself getting hot under the collar. Good for you that you scored a $100 "appeasement credit" for your troubles. I think the whole thing is silly.
     
  13. halledise thread starter macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #13
    well, amen.
    200 new features apparently.

    and by the way, I didn't get hot under the collar, I just called Apple with a legitimate concern and they addressed it.
    you may think 'the whole thing silly' and I guess I'm entitled to your opinion.

    in 18 years of purchasing and owning Macs, this was the first time I've ever come across this issue.
    to me, it borders on false advertising, with the only rider begin that Mavericks and associated software is a free update if your Mac doesn't come with it.
    I repeat - according to the consultant that this Air was assembled on 9 November and he was surprised that it didn't come pre-loaded because according to his info with that serial number, it is listed as having Mavericks, etc, pre-installed as well as new iWork, iLife, etc.

    anyway, it's all solved and I'll update when my bandwidth ticks over to the new month - not all of us have super high speed broadband with unlimited downloads.
    beyond that, my wife is very happy to have a $100 discount on her new Air.
    perhaps others in the same position can receive the same - a public service to Mac buyers, etc ;)
     
  14. qawsed macrumors regular

    Joined:
    Jul 9, 2009
    #14
    Can you not get proper broadband where you live?
     
  15. Dweez macrumors 65816

    Dweez

    Joined:
    Jun 13, 2011
    Location:
    Down by the river
    #15
    I, for one, am pleased that my new 2013 MBA came with ML. My week of experience with Mavericks (on a MBP) was less than stellar, some network glitches which disappeared when I restored ML.
     
  16. halledise thread starter macrumors 65816

    Joined:
    May 7, 2009
    Location:
    Hamilton Island, Whitsundays, QLD Australia
    #16
    yes - ADSL 1 - but limited download allowance per month.
    may have to increase data allowance on my plan … …
     
  17. calvol macrumors 6502a

    Joined:
    Feb 3, 2011
    #17
    Take it back, wait a month, and try again. Takes a while for old stock to clear out.
     
  18. qawsed macrumors regular

    Joined:
    Jul 9, 2009
    #18
    Why on earth would you do this when it's exactly the same computer you'll get in a month except it will have Mavericks on it instead of a free update?
     

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