Can someone tell me what's going on with my brand new MBP? I am a recent switcher from PC to Mac who is REALLY trying to love my new MBP. It's a 15" 2.4ghz, 250GB, 2GB RAM, Leopard 10.5.2. In every respect, it's an awesome machine, except for the incredibly frustrating fact that in the two days I've had it I've had to hard restart TWICE. It just will not restart without major problems. Two days ago, I received the machine, did nothing more than boot it up, set up a network connection (super easy), play with some of the installed programs (which I love!), and transfer a couple gigabytes of photos (all JPEG files) from my old PC. Everything worked perfectly; I couldn't have been happier with my new machine. Then I decided to do the "hardware test" recommended in the manual by booting up while holding down the "D" key. I closed ("quit") all my open programs, and clicked Apple > Restart. The dock, icons, and cursor disappeared, leaving only the desktop image, and it sat like that, with the little gear spinning over the desktop, for 40 MINUTES. For the first ten minutes I thought maybe it was running some sort of software update as it was the first time I restarted, but it just hung and hung. I got on the phone with Apple support, and they had me hold down power to force it off, boot up in safe mode, delete two sub-folders from the "System" folder (I can't remember where they were, but one was called "Cache"). Then I rebooted and everything was working fine. For two days I've been transferring files from my PC via an ethernet cable (probably 20GB, no problems), and I installed a bunch of programs like Word 2008 for Mac, Photoshop CS3 & Firefox, plus several little utilities like ClamXav & Adium. All installations went smoothly, and all the programs worked flawlessly (I couldn't believe how fast Photoshop ran!). After all of this, I figured I should restart, so, same deal. I quit all programs, hit Apple > Restart, and the SAME THING AS BEFORE! I get just the desktop image with gear spinning, and it WILL NOT restart. Waited 25 minutes this time before forcing the machine off. Apple Support is closed right now, and I can't remember the folders I was told to delete before and I'm not about to start sorting through the System files on my own. So I booted up normally, which seemed to work fine, but now some things are running REALLY slow, especially (for some reason) Firefox and Safari. The internet had performed flawlessly (SO much faster than my PC laptop), and I have a full airport signal, but since the last restart it takes 30 seconds or so just to open Google's page, and a full minute to open something like NYTimes.com. Firefox and Safari are equally slow. I feel like I'm on dial-up. This is a brand new issue, as my internet (on any browser) was zipping along without a hiccup for the last two days, and it's still working fine on my old laptop. WHAT IS GOING ON? I was so smitten with my MBP for the first day, but these problems are ridiculous. My 7 year old HP piece of junk laptop never had problems like this. Could someone please tell me what's going on with my MBP? I would greatly appreciate any help or advice. I should also note that I ordered it 8 days ago, have had it for 3 days, and I live about 2hrs from the nearest Apple Store, so "taking it in to the shop" is out of the question. Is this a reason to return, or is there some simple fix? I'm just really confused about how a brand new powerful & expensive machine could be malfunctioning so badly after so little use... Again, I'm grateful for any help.