Brand New Piece of **** Mac Mini is Dying

[Counterfit]

They will diagnose it and hand you a new one to go.

Not if it's a BTO machine.

 

[aristobrat]

This thread really ought to be closed. It is blatently obvious that there is nothing further that anyone can do, and that the OP merely needs to speak to Apple, or have his mom do it for him, and have it sent in for warranty service. The technician at Apple was wrong, which does happen, and it should be covered under the standard 1 year warranty. By the way, from past experience, getting angry at the person on the other end of the phone does little to help your case and should only be used as a last resort. With that token of advice I'll send you on your way.

Amen, brother - on all four of your points.

 

[paintballer]

Well I took it in like the guy told me to on the phone. I walk in there and they said that the guy was supposed to set up an appointment for me which he didn't but the people there were really nice and they worked on my Mac in between other customers. The guy was very knowledgeable but he still couldn't fix it so he said that they'll work on it and it should be done in 5-7 days. I also asked him about sending them in and he said that they only do that on notebooks because they send the notebooks to a different location to be worked on and they ship it directly to and from that location but they work on the desktops there at the Apple Store. But I'm worried that they sent me a refurbished Mac because when I asked him if he knew why there was two different locations that it said it was made in and he looked me up on the computer and said "its refurbished isn't it" and I said no its supposed to be new and he lucked at his computer with a puzzled look and said "oh...umm...ok" as if the computer was telling him that mine was refurbished. After that he avoided talking about that topic the rest of the time. But thanks for all your help.