Brand new Retina 13" slow shut down (Please read/help)

Discussion in 'MacBook Pro' started by NN2910, Jan 24, 2013.

  1. NN2910 macrumors newbie

    Jan 24, 2013
    Netherlands (NL)
    Hello all!

    I have always had so much help with this forum, but this time I am dying for a particular answer/explanation that even the Apple Genius Bar and Apple Care could not give :(.

    At the 23rd of December 2012 (a month ago) I bought a brand new MacBook Pro Retina 13" - 2.5GHz - 8GB - 128GB in an APR abroad. Went home a couple of days later and opened my MB. Started it, went through the setup, and voilà! Did not do all the updates yet and shut it down (cuz I had other things to do and I am used to shut my MB down when I know I won't be using it anymore that day). Surprisingly that took a looong time (compared to my white MB early 2008 with SL).

    I started it again, waited a couple of minutes (staring at it), and shut it down again: 23 seconds. I thought that must not be good.. Used it for a couple of days without installing anything else, except the OSX updates.

    Called Apple Care, they told me this was not normal and advised me to go to an APR or the Apple Store for a check-up. I could not go with the DOA Policy, since I bought it at an APR abroad.. So they told me. Went to the Apple Store and they tested it. Came to the conclusion to replace my SSD.

    My poor new out-of-the box Retina, within one week under 'surgery'. Okay, picked it up a week later: same issue. They were clueless. Called Apple Care afterwards; told me to use it for 1-2 weeks and see..

    My question to you: Might there be something wrong with my brand new Retina when it ALWAYS has a shutdown time from 23 seconds, in ANY circumstance?

    I have gone through this whole forum and used Google for a couple of weeks but I cannot find whether in my situation this is absolutely normal or that there might be something wrong.

    I am very interested in your opinion. Thank you!
  2. KPOM macrumors G5

    Oct 23, 2010
    It does seem a bit long. Did you migrate from another Mac? Did they try repairing the disk permissions? If all the Genius Bar did was clone the SSD and install the new one, those kinds of errors would carry over.

    Did they run the diagnostic check? Hold down D while you reboot.
  3. NN2910, Jan 24, 2013
    Last edited: Jan 24, 2013

    NN2910 thread starter macrumors newbie

    Jan 24, 2013
    Netherlands (NL)
    Hi KPOM, thank you so much for your reply.

    No I did not migrate from another Mac. And I am not sure what they did when they replaced my SSD. My old SSD was 'empty' so nothing was installed on it by myself except the update, and I also told them that I did not needed anything from that one. Can a slow shutdown also be caused by another hardware part in the MB?

    At the Genius Bar they did a hardware check, if that is what you meant? They also did that after the replacement - so they said, I did not saw them do that.

    Besides, I already had these shutdown 'problems' when it first came out of the box and I even had not installed the update to 10.8.2 yet by then. And in the first place I thought maybe it is because I did not have the new update yet. Unfortunately, after the update nothing changed. Until now :(. Tried various things though.

    Starting up holding the D-key I have never tried. I will do that tomorrow and let you know (it is 3AM here :p). I found the Apple Support page about this hardware test btw, but can everyone understand this test? And can I do anything wrong that can mess up my rMBP? :eek:

    Oh I just saw that you also have the Retina 13" (2.5GHz, 8GB, 10.8.2?). May I ask what your (average) shutdown time in normal circumstances is?
  4. kensic macrumors 6502

    Jan 11, 2013
    try this...

    system preference--->users & groups--->login items tap--->select all items----> click on the negative "-" button directly below.

    my MBP 15 was doing the same thing after upgrading to mountain lion...and that did that its back 2-3 secs shut down.

    it seems like this is a known "mountain lion slow shut down" u'll find alot of posts w/ ppl with this problem.

    hope it helps
  5. KPOM macrumors G5

    Oct 23, 2010
    About 4 seconds.
  6. joec1101 macrumors 6502a

    Jun 29, 2010
    So Cal, USA
    The slow shutdown has nothing to do with your rMBP.

    It's a known Lion/Mountain Lion issue and has been a problem for the past few releases (there's been several other threads about this issue).

    I have the the same issue on my 15" rMBP and my 13" MBA, so you're not alone.

    Hopefully, Apple will fix it in the next release <crossing fingers> !
  7. Brettka7 macrumors regular

    Nov 5, 2011
    My SSD cMBP takes over 40 seconds to shut down. Mountain Lion doesn't play nice.
  8. fel10 macrumors 68000


    Feb 2, 2010
    Woodstock, GA USA
    I would wait for the next update. It is supposed to fix the slow shutdown issue.
  9. NN2910 thread starter macrumors newbie

    Jan 24, 2013
    Netherlands (NL)
    First of all, thank you all for replying! :)

    I have already tried so many things, this also, but nothing has helped :(. In my login items there was only iTunesHelper and I trashed that in order to keep it away from that list. Still 23 sec shut down.

    And yes I did searched the whole web about this issue, but I haven't find anyone in a situation like me; slow shut down from the time it came out of the box. And it is the newest MB Apple has. I did not expect this to happen to me, and certainly not at this stage of use (new and ‘empty’ from my own programs).

    I’m sorry I haven’t added this: I have an iMac (bought new in OKT 2012) with ML 10.8.2 and a friend of mine has a MacBook Air (bought also new in OKT 2012), also with ML 10.8.2: Shutdown time never had any issues. Shut down ‘instantly’, like 3-4 seconds, both :eek:.

    And KPOM with the same rMBP as me, also has a shutdown time from 4 seconds :eek:. Did you do anything about your shutdown time KPOM? Or has it always been like this short/perfect?

    Seems like this issue does not happen to everybody with 10.8.2 and that is concerning me, because I understand some people experiencing ‘bugs and issues’ with their older Apple Macs on ML, or newer ones with a lot of programmes running on it or other devices connected to it. But mine just came out of the box like this. I shouldn't troubleshooting a brand new rMBP :(
  10. Schranke macrumors 6502a


    Apr 3, 2010
    Copenhagen, Denmark
    Its a bug, i have 20+ shutdown time most of the times. sometimes i can do it in 2-3 sec. but not normal atm.
    Don't worry, wait until 10.8.3 and see if tha will fix it.
    if you do a search on shutdown time on these forums you will find 5-15 threads about the subject.
    try reading some of those since all the things wort saying about it properly is there all ready.
  11. Richyrich1975 macrumors member

    Jul 1, 2009

    Sorry about the OP's trouble but this worked for me. Thanks loads!!!
  12. nontroppo macrumors 6502


    Mar 11, 2009
    Just look in your > /var/log/ — you will likely see lots of stuff in there, the Mountain Lion bug which is killing lots of programs is due to appleeventsd and this hangs on shutdown, I've also seen securityd refuse to shut. The appleeventsd has been a major bug which has gone unfixed, not sure what Apple are doing with 10.8.3; whatever the OS X team do these days, it certainly isn't trying to improve stability of their desktop OS...
  13. definitive macrumors 68000


    Aug 4, 2008
    it's an operating system issue. i've seen it on multiple macs - desktops and laptops.
  14. chrise2 macrumors 6502

    Sep 17, 2012
    Is it just me, but I almost never shut down. I only do that when installing an update or if I'm having some kind of problem. Otherwise, I just close the lid and let it sleep. I have the 13" retina. I have no idea how long it takes to shut down because I don't remember the last time I did it.
  15. Haifisch macrumors regular

    Nov 19, 2012
    Mine took 24sec to shutdown. I've experienced this right from the start and even on my Air running Lion and ML. I just thought it was normal. Doesn't bother me.

    15" rMBP, 16G, 256
  16. Giuly macrumors 68040


    I propose that you put your Mac to sleep by closing the lid instead of shutting it down - and thus make use of the new Power Nap feature of your rMBP and MBA.
  17. KPOM macrumors G5

    Oct 23, 2010
    As far as I know, it has always been that way, but I've had it only a month and haven't shut it down very many times.
  18. 1member1 macrumors 6502

    Sep 8, 2012
    My average time is 4-6 seconds (rmbp 13 256). I guess It actually depends on how many open application you got.
    20 seconds it's too much time.
  19. NN2910 thread starter macrumors newbie

    Jan 24, 2013
    Netherlands (NL)
    Thanks all for your replies!

    My issue is that I ALWAYS have a shutdown time from 23 seconds (weird enough it is exactly 23 seconds). I've tried many many things that are mentioned in forums, but unfortunately nothing helped :( - yet.

    Let’s hope it is, because I just think it's weird that when it's an operating system issue why not ALL Macs are experiencing this issue since updating to ML. Or why not all rMBP need a shutdown time in any circumstance, from 23 secs on ML – like mine :confused:.

    Normally I shut down my laptop once a week or two, just to ‘make a clean start’. But these days I am testing my new rMBP, and it got my attention when it had always a shutdown time from 23 seconds, while my other (new and old) Macs on Mountain Lion don’t :confused:.

    Yes normally it does depend. But with my rMBP it doesn’t. It had always and in any circumstance a shutdown time from 23 seconds. That’s why I am concerned :(.
  20. NN2910 thread starter macrumors newbie

    Jan 24, 2013
    Netherlands (NL)
    Well, wanted to update my thread for you guys - with good news!

    I was sick of it that Apple Care told me to go to the Apple Store and Apple Store told me to call Apple Care (my rMBP turned out to had more issues than those I posted; battery, trackpad, storage).. So I decided to tell my story to.. Tim Cook :p. I know I was desperate.. but I did email him, and I know.. he won't be reading those emails himself.

    Anyway, wasn't expecting to hear anything from Apple HQ any time soon, but it already gave me a better feeling to just email this.

    The very next day I got a call from the Apple Store right away: I was getting a new rMBP :D. And I am typing on it right now. Everything works perfectly fine and the shutdown time is sometimes 3-4 seconds and sometimes it takes a little bit longer, like about 20 seconds.

    But the shutdown time wasn't the issue that I emailed for - I know this thread was about the shutdown time so I am coming back on that.

    The conclusion I can make based on my experiences with Mountain Lion on different Macs in this house (and my two Retina's I worked on) is the same as what already is mentioned before; it has to do with Mountain Lion.

    BUT, in MY case and the reason why I opened this thread, it was NOT Mountain Lion. It was my rMBP for sure.

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