Brand New Retina MacBook (2015) not charging

[Apples n' Stone]

Well then, I recently decided to purchase a 1.2GHz 512GB MacBook for Sixth Form and no sooner have I got it, it is already not working. Last night when putting all necessary files in lace it charged jut fine. Took it off the charger this morning and I have sat down to turn it on. No power, the battery is flat. I immediately thought it must be related to the lead or power supply but it was charging before I shut the lid as I had been using it for a bit. I have the lead wit me, and thanks to USB-C nobody else actually has the right lead for me to test it on.

Has anybody else ran into this? My current thought is that the port is somehow detached from the board as I cannot get it to charge. Simply displays the symbols suggesting One to plug it in. This is very irritating as for whatever reason (I suspect 6s Pre Orders) I have waited a while for this device. I will be taking it into my local Stormfront in order to try and find out more but the idea of losing the machine for a whole day when my A-Level coursework is dependent on it, it does not exactly fill me with joy. Other than the obvious stuff, is there anything else I should be trying?

Thanks- 'Stone

 

[Queen6]

Backup as Apple will likely replace the MacBook or the charger. From what I can remember this is the second rMB on the forum to have a charging issue like this.

Q-6

 

[Apples n' Stone]

Backup as Apple will likely replace the MacBook or the charger

Q-6

Unfortunately the device itself is dead, but there is literally no data on it I do not have elsewhere so it is not the end of the world. USB-C port seems lose and wobbles but I cannot be sure if that is normal like on the lightning connector.

 

[Queen6]

The USB C cable head does have some lateral movement when plugged into the port, so nothing to be concerned with. My money would be on component failure of one of the voltage regulators, there have been several rMB`s posted here with unusual battery usage due to the same issue, albeit an assumption on my behalf.

USB C is significantly more complex electronically than previous standards and clearly brings new potential failure mechanisms, equally I wouldn't be off put, as by far the vast majority of rMB`s work exactly as in tended by Apple including my own 1.2

Q-6

 

[ctdw]

Has anybody else ran into this? My current thought is that the port is somehow detached from the board as I cannot get it to charge. Simply displays the symbols suggesting One to plug it in. This is very irritating as for whatever reason (I suspect 6s Pre Orders) I have waited a while for this device. I will be taking it into my local Stormfront in order to try and find out more but the idea of losing the machine for a whole day when my A-Level coursework is dependent on it, it does not exactly fill me with joy. Other than the obvious stuff, is there anything else I should be trying?

Thanks- 'Stone

In my first week of owning it, I noticed two times where it had not charged at all overnight. It only happened at home vs. my office (I had two adapters and cables) so I just took back the AC adapter and USB-C cable I was using at home and had them replace them both (was not interested in taking the time to troubleshoot this since it was intermittent). I have not had it happen at all for the past two weeks since using the new adapter and cable.

 

[SteveJUAE]

I will be taking it into my local Stormfront in order to try and find out more but the idea of losing the machine for a whole day when my A-Level coursework is dependent on it, it does not exactly fill me with joy. Other than the obvious stuff, is there anything else I should be trying?

Thanks- 'Stone

Just take it back and get the defective part (rMB or Charger replaced immediately) regardless of Apple warranty it's part of your consumer protection law in UK

 

[Apples n' Stone]

Just take it back and get the defective part (rMB or Charger replaced immediately) regardless of Apple warranty it's part of your consumer protection law in UK

Thanks! I have just got back, I took it in as I said and it turned out to be the USB-C wall Adapter itself. All replaced, this makes sense as I managed to charge it with the extention lead of my MacBook Pro, so the three-pins part was replaced. Thanks all!

 

[Apples n' Stone]

The USB C cable head does have some lateral movement when plugged into the port, so nothing to be concerned with. My money would be on component failure of one of the voltage regulators, there have been several rMB`s posted here with unusual battery usage due to the same issue, albeit an assumption on my behalf.

USB C is significantly more complex electronically than previous standards and clearly brings new potential failure mechanisms, equally I wouldn't be off put, as by far the vast majority of rMB`s work exactly as in tended by Apple including my own 1.2

Q-6

I agree completetely, all sorted. Thank you for your input!

 

[SteveJUAE]

Thanks! I have just got back, I took it in as I said and it turned out to be the USB-C wall Adapter itself. All replaced, this makes sense as I managed to charge it with the extention lead of my MacBook Pro, so the three-pins part was replaced. Thanks all!

Well done, do you mean just the little 3 pin UK slide on part or the whole charger ?

 

[Queen6]

I agree completetely, all sorted. Thank you for your input!

Good to hear you have a solid solution, as stated USB C has a lot more "going on" than previous protocols. We are still in USB C`s infancy, both the Notebook and charging source have "logic" that negotiate the charge applied. Some question the price of the rMB charger, simple answer is, it`s more complex than previous iterations.

Q-6

 

[Apples n' Stone]

Well done, do you mean just the little 3 pin UK slide on part or the whole charger ?

Yes! The UK Side bit alone, not a clue why but it has been sorted!

 

[Apples n' Stone]

Good to hear you have a solid solution, as stated USB C has a lot more "going on" than previous protocols. We are still in USB C`s infancy, both the Notebook and charging source have "logic" that negotiate the charge applied. Some question the price of the rMB charger, simple answer is, it`s more complex than previous iterations.

Q-6

I know little about it, but it is obvious to me that with all the new features it offers such as display output etc one would expect it to cost more! Common sense to me.

 

[SteveJUAE]

Yes! The UK Side bit alone, not a clue why but it has been sorted!

That's very odd as it has no components to speak of, just a solid moulded plug.

I have a nice little collection of the different types having bought my MAC's from various countries and the extension cables too, which was not included with the rMB

 

[Queen6]

I know little about it, but it is obvious to me that with all the new features it offers such as display output etc one would expect it to cost more! Common sense to me.

Not so much monetarily, rather more complexity, both points many disregard or fail to understand, equally common sense equally applies.

Q-6

 

[Apples n' Stone]

That's very odd as it has no components to speak of, just a solid moulded plug.

I have a nice little collection of the different types having bought my MAC's from various countries and the extension cables too, which was not included with the rMB

Ah :/ it makes sense to me, seen as I charged it the first; and only, time through one of the other extension lead parts I had for the MacBook Pro out etc,

 

[SteveJUAE]

Ah :/ it makes sense to me, seen as I charged it the first; and only, time through one of the other extension lead parts I had for the MacBook Pro out etc,

Sorry, I'm not criticising your problem

I'm just surprised such a simple plug could be faulty