Brand new RMBP 13 black dead pixel

Discussion in 'MacBook Pro' started by BNHabs, Sep 4, 2014.

  1. BNHabs macrumors regular

    Joined:
    Jul 5, 2010
    #1
    Received my brand new built to order RMBP 13-inch and noticed it has a black dead pixel in lower left corner.

    I don't want to wait for another one and already set-up this one.

    Booked a genius appointment tomorrow, will Apple give me an issue with replacing the screen? How is there policy? Its a black dead pixel and machine is brand new.
     
  2. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern California
    #2
    Don't think they'll replace the whole screen lid because of that.
     
  3. acctman macrumors 65816

    acctman

    Joined:
    Oct 26, 2012
    Location:
    Georgia
  4. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #4
    It used to be that early LCD panels almost couldn't be made without some dead/hot pixels. Seems much better now but I think Apple's approach will be different depending on:

    If you want to return within 14days, no reason required so they will undoubtedly swap it.

    Warranty - not so sure, you would need to ask them.
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    Brand new, just bring it in with your receipt and tell them you want to exchange the laptop.
     

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