Bring iMac back??

Discussion in 'iMac' started by Jshwon, Feb 27, 2008.

  1. Jshwon macrumors 6502

    Jshwon

    Joined:
    Nov 2, 2007
    #1
    Need a little advise on a course of action. I recently bought my iMac and notice there is a slight gradient from left to right where the left side of the screen is brighter. No color issues. It is not really significant but I know its there. My question is what is the best course of action? Call Apple care and explain the issue and see what they will do? or Just bring it back to the store to see what they will do? I am asking because my return period ends this Sat and want to see if I can get a better monitor. I could probably live with it as its not that bad and there are no other issues but if I could get a better one I should at least consider it.

    So whats the better course? Call or walk in
     
  2. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #2
    Frankly live with it, unless you are a designer or something, and need it to be perfect.
     
  3. solidgoldmini macrumors regular

    Joined:
    Sep 14, 2004
    Location:
    In a house. On a street. In a city.
    #3
    Any time I've called Applecare they've told me to visit the local store anyway. So if you'd like to talk to someone for a bit for a friendly chat, call. Otherwise, I would say if the store isn't too far, take it in.
     
  4. kkat69 macrumors 68020

    kkat69

    Joined:
    Aug 30, 2007
    Location:
    Atlanta, Ga
    #4
    If your within the 14 day purchase window, it's and easy swap unless it's a BTO then your sorta stuck.

    Don't waste your time here, if it's an issue with you, take it back. There's been a ton of posts on this one very issue both here and in the Apple Discussion groups. Some have perfect screens, some have the gradient, some have NON APPLE lcd's that have the gradient. Some have even noted that Apple told them they had 2 vendors that supplied the lcd's and one of them was subpar while the other were near perfect, thus explaining why some people have perfect screens.

    Bottom line if it bothers you take it back. It's your money spent, not ours. If I buy something and I'm not happy, I take it back and see what can be done to replace it or repair it. I don't even bother asking and waiting for answers in a message board.
     
  5. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #5
    If it is an Apple Store or Apple Authorized Repair center, they will diagnose the problem and then either exchange the machine or have it repaired. I think it would be dishonest to return a defective machine rather than getting it fixed.

    TEG
     
  6. Jshwon thread starter macrumors 6502

    Jshwon

    Joined:
    Nov 2, 2007
    #6
    :rolleyes:

    I typically do the same thing (I brought my iPhone back 3 times with-in two weeks until I got the right one) which is why I was trying to gauge peoples mileage with iMac returns. The question was not so much SHOULD I take it back but what was the best method to do so since I had no experience with iMacs.

    Thanks,
     
  7. kkat69 macrumors 68020

    kkat69

    Joined:
    Aug 30, 2007
    Location:
    Atlanta, Ga
    #7
    I've gone to the Apple store (and this is also based on the people working there and their attitude at the time LOL) and asked about something pertaining to Battlefield2142 last year and the first thing the Genius said was "Do you have it with you?"

    So I would venture to say, make an appointment, take it with you (yah I hate lugging it around in that box, the top flap is poorly designed unless you retape it) and explain that you are NOT satisfied. Again, within 14 days there's really no questions needed. Otherwise it's within warranty and they should replace the LCD panel.

    My only concern with this is ending up with one that's worse than the one you had. Meaning, dead pixels, more noticable gradient, etc. Dead pixels tend to be grouped into "If it doesn't meet the industry standard for replacing your stuck with em" type of mentality.

    Keep us informed though on what you do. Lots of people have taken iMacs back with this exact problem, some have had good experiences, some bad. Probably due to the personel but /shrug who knows.

    Ohh and another thing to remember, Nice is good, Rude is bad. I yelled at Apple over the phone in a nice way (yah that doesn't make sense but it's what I did) and I ended up with a free iPod Nano (non video).
     
  8. Jshwon thread starter macrumors 6502

    Jshwon

    Joined:
    Nov 2, 2007
    #8
    This is also my main concern as well. I don't want another 3 trips like I had with my iPhone. Perhaps I'll ask if they will let me boot it up in the store to check. Thanks and I'll let you guys know.
     
  9. Jshwon thread starter macrumors 6502

    Jshwon

    Joined:
    Nov 2, 2007
    #9
    I think I may hold off on bringing it in. I've searched these boards for every test for the gradient and it is so very faint. I'm more scared that I'll get a monitor far worse than anything I see now. Technically I cant see much if any difference in brightness with light colors but see a slight difference with darker colors. So I figure if it becomes worse or just unbearable I still have Apple care. Its just not that bad.
     
  10. glocke12 macrumors 6502a

    glocke12

    Joined:
    Jan 7, 2008
    #10
    Too be honest, if there are no dead or stuck pixels, the gradient is not too strong, and your otherwise happy with it, I would keep it. Who knows what youd end up with by taking it back.
     
  11. takeabyteoutta macrumors 6502

    Joined:
    Jan 31, 2008
    #11
    if it doesn't bother you, don't bother.
     

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