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Earlier this week, it was reported that Delta Air Lines was testing iPads to improve real-time communications with flight crews. Now, British Airways is giving iPads to cabin crews to improve customer service in the air.

baplane.jpg


The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne.

When all the passengers have boarded and just before the doors are shut, cabin crew are currently handed a long scroll of paper, listing up to 337 customers. With the new iPads cabin crew will simply refresh their screen when the doors have closed through wireless 3G networks and they will have a complete list of passengers on board.
BA is testing the iPad with 100 cabin crew and aims to roll out the program to all senior crew members in the next few months.

(Photo by Flickr/BriYYZ)

Article Link: British Airways Flight Attendants Using iPads to Improve Customer Service
 

ade2bee

macrumors regular
Dec 13, 2009
168
0
Love the idea of the iPad being used like this, it can be used for loads of stuff... British Airways need all the help they can get after the 4 dreadful flights i had from them, the one from Hong Kong being the icing on the cake!

Do they have an app for giving people the ability to have good customer service, common sense, keeping the aircraft interior tidy and giving a damn though!
 

rickdollar

macrumors 6502
Mar 12, 2007
476
26
Why not use the TouchPad? It has a dual-core processor and can view Flash based websites. That gives you the FULL Internet! Not like that iPad toy thingy.

Kidding aside, this sounds like a great use of the iPad.
 

Xenc

macrumors 65816
May 8, 2010
1,043
290
London, England
Awesome! I've seen the "scroll of passenger names" and its not pretty. It's printed on paper with perforated edges in a fixed width font. Very old school.
 

nutjob

macrumors 65816
Feb 7, 2010
1,030
508
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.
 

xionxiox

macrumors regular
Jul 20, 2010
227
0
Hell
Why not use the TouchPad? It has a dual-core processor and can view Flash based websites. That gives you the FULL Internet! Not like that iPad toy thingy.

Kidding aside, this sounds like a great use of the iPad.

Why not? HP is probably putting them all in the garbage by now anyway. They'd get them for free :)
 

jonnysods

macrumors G3
Sep 20, 2006
8,463
6,940
There & Back Again
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Mobile/9A5288d)

Just teach them how to smile.
 

blyan

macrumors member
Jun 7, 2011
35
0
Tacoma, WA
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.

I disagree. The food in first class (and the service) is great ;)
 

Luap

macrumors 65816
Jul 5, 2004
1,250
744
A business is using a small portable computer!? Wow! Epic news MacRumors!
 

andreiru

macrumors 6502
Apr 18, 2008
404
142
Kurgan, RF
And we are being asked to switch off all our devices, while the crew will have their iPads to play with? My friend's dad is an airline pilot and he says mobile phones don't interfere with pilot's communication system, but they ask passengers to turn these off to simply not disturb other passengers..?
 

eastercat

macrumors 68040
Mar 3, 2008
3,323
7
PDX
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I had a great vegan meal of curry from BA from London to Dallas. OTOH, AA's vegan meal was a sad veggie meatloaf.

I hope the iPad works out for BA's attendants.
 

hundleton1

macrumors 6502
Jul 29, 2008
266
6
Wales UK
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How foe this work? I thought all sw had to go through the app store, how does an enterprise make software for there own use only without JB.
 

myjellyass

macrumors regular
May 1, 2007
100
0
Edinburgh, Scotland, UK
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.

Contrary to what many people think, companies don't do this sort of thing to look cool; it does save them money - in the long term at least. I think we all know that printing something out and handing it to somebody takes considerably more time and effort than having an automated system do it for you, and automatic transfer is (usually) more reliable than the more outdated systems.

So don't panic, the money that goes into this will no doubt be returned in the form of an extra olive on your plate. (see point 5 in the link)

http://bit.ly/oOHZkK
 

vvswarup

macrumors 6502a
Jul 21, 2010
544
225
Hopefully, this will go a long way towards making people shut the ******* up about the iPad being nothing more than a useless toy.
 

AdrianK

macrumors 68020
Feb 19, 2011
2,230
2
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I had a great vegan meal of curry from BA from London to Dallas. OTOH, AA's vegan meal was a sad veggie meatloaf.

I hope the iPad works out for BA's attendants.
Wow, since when did airlines cater to vegans? That's basically my main issue with long flights >.<

Hopefully, this will go a long way towards making people shut the ******* up about the iPad being nothing more than a useless toy.
This x1000.
 

nylonsteel

macrumors 68000
Nov 5, 2010
1,553
491
re flight attendants with ipads and mini skirts

flight attendants with ipads are sorta cool - ok
what i want is to bring back the hot flight attendants (female) in mini skirts
like the girls from natioanl airlines circa 1971

"fly me..." - national airlines ad - 1971
 

Porco

macrumors 68040
Mar 28, 2005
3,318
6,927
There is something strangely amusing to me about knowing that flight attendants will have the capability to play Angry Birds HD when they aren't busy.
 

bushido

Suspended
Mar 26, 2008
8,070
2,755
Germany
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; de-de) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

dont tell my sis about 3g being used on a plane. shed scream her soul out. she nearly punched a business lady once for using her pda on take off
 

danpass

macrumors 68030
Jun 27, 2009
2,693
482
Glory
re flight attendants with ipads and mini skirts

flight attendants with ipads are sorta cool - ok
what i want is to bring back the hot flight attendants (female) in mini skirts
like the girls from natioanl airlines circa 1971

"fly me..." - national airlines ad - 1971

only this one person noted what was genuinely important?


;)
 

d4rkc4sm

macrumors 6502
Apr 23, 2011
438
134
If only they invested this money in better food, which is truly awful on BA, even relative to all other airlines. An iPad won't make the attendants any less disagreeable either. I avoid BA like the plague.

i may be only one but i love airplane food.
 

kdarling

macrumors P6
My first thought was that the iPad is too large for this. A smaller 7" tablet would be easier to carry in one hand or in an apron pocket.

My second thought was that even that's too large and gets in the way. Will they have iPad stands on top of the serving carts? That would work. Or they could use iPads while in the galley, and...

For moving about the cabin, they should have a more subtle wrist computer that reads out info as the attendant passes each passenger row. A quick glance while talking or serving would give personal info and preferences / orders.
 

nutjob

macrumors 65816
Feb 7, 2010
1,030
508
Contrary to what many people think, companies don't do this sort of thing to look cool; it does save them money - in the long term at least. I think we all know that printing something out and handing it to somebody takes considerably more time and effort than having an automated system do it for you, and automatic transfer is (usually) more reliable than the more outdated systems.

So don't panic, the money that goes into this will no doubt be returned in the form of an extra olive on your plate. (see point 5 in the link)

http://bit.ly/oOHZkK

Not on my plate it won't, I don't fly BA, and I don't fly first class.
 
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