Broken Apple Watch Series 4

[Kurri]

so my sisters husband dropped his watch literally 2 days after purchase. Did he buy the apple care.........NO 🙂 Anyways, anyone know of a cheaper place to send the watch to get fixed? the front is shattered (glass) pretty bad. any ideas?

 

[Closingracer]

Not saying this is ethical or could work but can’t you buy Apple care after purchase ? I did and they just did a diagnostic and was fine. Not sure if it could detect a broken screen.

 

[rsxmachine]

Yup Apple care. Doubt they could know if screen broken

 

[CreepyAF]

"so my wifes husband"

you have a wife that has a husband?

 

[44267547]

so my wifes husband dropped his watch literally 2 days after purchase. Did he buy the apple care.........NO 🙂 Anyways, anyone know of a cheaper place to send the watch to get fixed? the front is shattered (glass) pretty bad. any ideas?

Don’t do that. Use Apple for any Repair related services. Third party repair doesn’t have the training Apple Does and they may use inferior parts, which could be problematic. If you decide to make the repair, allow Apple to do it, even if its more expensive.

 

[Bosechris]

Can you snap it ?

 

[Kurri]

Haha not my wife’s husband. My sisters husband. I was in the phone with my wife while typing.

So they told me they tried to buy Apple care after he dropped it and the Apple worker told them they had to assess the watch since he was purchasing the warranty after. They wanted him to bring in the watch in order to purchase Apple care. I think he might be screwed. I’ll ask to send a picture and will try to post.

 

[Zenga13]

Normally you can get apple care online within 60 days after purchase. You only have to run diagnostics on yoiur watch. I did it with mine, no need to bring it in

 

[EDH667]

so my wifes husband dropped his watch literally 2 days after purchase. Did he buy the apple care.........NO 🙂 Anyways, anyone know of a cheaper place to send the watch to get fixed? the front is shattered (glass) pretty bad. any ideas?

If he used a credit card to purchase the Apple Watch, most CC's provide damage and theft protection for up to 120 days following purchase.

 

[cwanja]

If he used a credit card to purchase the Apple Watch, most CC's provide damage and theft protection for up to 120 days following purchase.

I would probably go this route.

 

[Closingracer]

If he used a credit card to purchase the Apple Watch, most CC's provide damage and theft protection for up to 120 days following purchase.

Not accidental damage. The few cards that do that are the pricy ones like the Amex platinum charge card

 

[ericg301]

Haha not my wife’s husband. My sisters husband. I was in the phone with my wife while typing.

So they told me they tried to buy Apple care after he dropped it and the Apple worker told them they had to assess the watch since he was purchasing the warranty after. They wanted him to bring in the watch in order to purchase Apple care. I think he might be screwed. I’ll ask to send a picture and will try to post.

So your brother in law?

 

[EDH667]

Not accidental damage. The few cards that do that are the pricy ones like the Amex platinum charge card

Both Credit Cards I primarily use (Costco Citi Visa Signature and American Express Preferred Cash) for electronic purchases cover accidental damage. "If an item is purchased with your Citi card and/or your Costco credit card reward certificate and is damaged or stolen within 120 days". and Amex: "When an American Express Card Member charges a covered purchase with their Card account, Purchase Protection can help protect your purchases for up to 120 days* from the date of purchase if it is stolen or accidentally damaged. The coverage is limited up to $1,000 per occurrence, up to $50,000 per Card Member account per calendar year."

The Amex Platinum coverage limit goes up to $10,000 per occurrence.

 

[OBirder]

To me the conclusion is fairly simply. The owner decided not to pay for Apple Care. They dropped it. That is unfortunate, I understand, but it shouldn't be used to get Apple Care after the fact.
If the credit card or other insurance covers it then fine. If not, own the responsibility and move on.

 

[RodThePlod]

Your brother-in-law should also check his bank account to see if he has any insurance 'bolt-ons'. Not sure where you're based, but here in the UK many banks provide add-ons to their current accounts that include travel insurance, gadget insurance, etc.

For example, I'm with Barclays Bank and i pay around £12 per month for their gadget insurance pack which covers my Apple Watch, iPhone X, and iPad Pro for accidental damage, etc. If I break the screen, I pay an excess (deductible) fee of around £75 for a replacement. For me, it's cheaper than paying for Apple Care individually for each product.

Some people pay for these add-ons/bolt-ons without even realizing they have it.

Link to Barclays plan for anyone interested: https://www.barclays.co.uk/insurance/gadget-and-mobile-phone-insurance/

 

[Dstopsie]

Haha not my wife’s husband. My sisters husband. I was in the phone with my wife while typing.

So they told me they tried to buy Apple care after he dropped it and the Apple worker told them they had to assess the watch since he was purchasing the warranty after. They wanted him to bring in the watch in order to purchase Apple care. I think he might be screwed. I’ll ask to send a picture and will try to post.

Call Apple online. I add AppleCare all the time like that and they never run a diagnostic. Just want the serial number for it

 

[Arran]

It’s a tiny computer jammed with sensors (gyro, accelerometer, ambient light, touch, microphone) connected to the internet.

I’d be surprised if within seconds of it hitting the ground it hadn’t logged the event.

I’d be even more surprised if Apple’s remote diagnostics didn’t check the logs for such an event.

 

[iPhysicist]

It’s a tiny computer jammed with sensors (gyro, accelerometer, ambient light, touch, microphone) connected to the internet.

I’d be surprised if within seconds of it hitting the ground it hadn’t logged the event.

I’d be even more surprised if Apple’s remote diagnostics didn’t check the logs for such an event.

I'd be surprised if you wouldn't be surprised then.

 

[Arran]

I'd be surprised if you wouldn't be surprised then.

No surprises for you then. 😛

 

[Knight3]

Not accidental damage. The few cards that do that are the pricy ones like the Amex platinum charge card

The damage protection and other benefits are provided by Visa or MasterCard rather than the Bank providing the cards. And most basic cards offer the damage protection with the expensive ones providing extra benefits. Do read the T&C of the respective providers like Visa/MC.