BROKEN BACK GLASS ON iPhone 4!

Discussion in 'iPhone' started by kaibex, Dec 4, 2011.

  1. kaibex macrumors 6502

    kaibex

    Joined:
    Jul 4, 2010
    Location:
    East Sussex, UK
    #1
    I heard that Apple replace this free of charge first time round. Anyone had this done for free by Apple?
     
  2. verwon macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #2
    Not always, since they have AppleCare+ now. They may, or they may not.
     
  3. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #3
    They are not required to replace any physical damage for free. That said, I am sure this sort of thing isn't unheard of. My fiance ran my iPhone 4 through the wash less than 12 hours after I got it on launch day. They replaced it for me for $100, half of what their policy says they will do it for. Not bad, if you ask me. If they want a ton for it, they are pretty easy to remove yourself, and they sell backplates on ebay for about $30.
     
  4. batting1000 macrumors 604

    Joined:
    Sep 4, 2011
    Location:
    Florida
    #4
    Sometimes they will replace it for free if it's the first time. But it really depends on the employee that you talk to.

    They *do* make cases for a reason, though.
     
  5. kaibex thread starter macrumors 6502

    kaibex

    Joined:
    Jul 4, 2010
    Location:
    East Sussex, UK
    #5
    What might that reason be then smart ass?!?!
     
  6. MacBookPro13" macrumors 6502a

    MacBookPro13"

    Joined:
    Jan 25, 2011
    Location:
    Ireland
    #6
    If I was Apple, I wouldn't replace an iPhone that somebody had smashed, no matter what time or how new it was.
     
  7. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #7
    So you can show off your love for hello kitty, angry birds, or about a million other trandy characters. :p
     
  8. Tearabite macrumors regular

    Tearabite

    Joined:
    Sep 10, 2009
    Location:
    So.California
    #8
    Perfect excuse to get one of those see thru back covers! Cheap and easy to install from what I've read.
     
  9. BlindMellon macrumors 65816

    BlindMellon

    Joined:
    Apr 4, 2011
    #9
    Apple only did that early on to avoid bad publicity for designing an all glass phone.
     
  10. PaulyD macrumors 6502

    Joined:
    Nov 16, 2010
    Location:
    UK
    #10
    I would just get a replacement back cover and do it myself
     
  11. dave420 macrumors 65816

    Joined:
    Jun 15, 2010
    #11
    Easier to take it to the Apple store. I had this done for free a week out of warranty.
     
  12. PaulyD macrumors 6502

    Joined:
    Nov 16, 2010
    Location:
    UK
    #12
    Indeed but being only the back cover its not as important as the front IMHO.

    As they typically give one replacement as a courtesy if he drops his next one and smashes the front he will be paying for full replacement cost.

    Ideally the solution is to not be clumsy and smash both though..
     
  13. jmthigpen macrumors regular

    Joined:
    Apr 18, 2011
    Location:
    Charleston, SC
    #13
    They will either replace the back glass for free or charge you the normal $29 (which is what they have always charged for a back panel replacement)
     
  14. tiptopp macrumors regular

    tiptopp

    Joined:
    Aug 15, 2008
    Location:
    Norwich, UK
    #14
    This.

    I had one replaced - at a cost of £25 and 5 minutes of my time. Much less hassle that Ebay.

    Tiptopp
     
  15. kaibex thread starter macrumors 6502

    kaibex

    Joined:
    Jul 4, 2010
    Location:
    East Sussex, UK
    #15
    Hahahaha, did you go for the hello kitty? I might shell out for a pink encrusted barbie one! :p

    ----------

    It's not a big deal as I can get the phone replaced for £15, but free is better! :D
     
  16. AustinIllini macrumors demi-god

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
    #17
    When you own the most valuable company in America, you can do what you see fit. As of now, Apple's policy seems fair.
     
  17. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #18
    I've had a very short (one week today) firsthand experience with Apple though I use my wife's work-issued macbook pro frequently. From what I can say, they've been nothing but extraordinary in terms of customer service. Honestly, as my recent rant in another thread points out... that's one of the reasons I went with an iPhone over another Android. I like when a manufacturer actually cares about their customers and backs their products.
     
  18. PaulyD macrumors 6502

    Joined:
    Nov 16, 2010
    Location:
    UK
    #19
    Didn't realise they would just replace the back cover that cheaply!

    I would go to Apple then and get the replacement from them rather than do it myself

    Thanks for correcting and letting me know that :)
     
  19. Tarzanman macrumors 65816

    Joined:
    Jul 16, 2010
    #20
    If cases are absolutely necessary for not destroying the phone, then the phone should ship with a case.

    There is a reason that calculators, wallets, portable game devices and other items that routinely go into a pocket are NOT made out of glass.

    Glass is brittle.

    It is yet another engineering fail by apple with the iphone 4 (remember the antenna?).... and it makes no sense to blame the customer.
     

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