BROKEN BACK GLASS ON iPhone 4!

lordofthereef

macrumors G5
Nov 29, 2011
12,904
3,476
Boston, MA
They are not required to replace any physical damage for free. That said, I am sure this sort of thing isn't unheard of. My fiance ran my iPhone 4 through the wash less than 12 hours after I got it on launch day. They replaced it for me for $100, half of what their policy says they will do it for. Not bad, if you ask me. If they want a ton for it, they are pretty easy to remove yourself, and they sell backplates on ebay for about $30.
 

batting1000

macrumors 604
Sep 4, 2011
7,236
1,434
Florida
Sometimes they will replace it for free if it's the first time. But it really depends on the employee that you talk to.

They *do* make cases for a reason, though.
 

BlindMellon

macrumors 65816
Apr 4, 2011
1,022
0
Apple only did that early on to avoid bad publicity for designing an all glass phone.
 

PaulyD

macrumors 6502
Nov 16, 2010
342
13
UK
Indeed but being only the back cover its not as important as the front IMHO.

As they typically give one replacement as a courtesy if he drops his next one and smashes the front he will be paying for full replacement cost.

Ideally the solution is to not be clumsy and smash both though..
 

jmthigpen

macrumors regular
Apr 18, 2011
195
0
Charleston, SC
They will either replace the back glass for free or charge you the normal $29 (which is what they have always charged for a back panel replacement)
 

tiptopp

macrumors regular
Aug 15, 2008
228
2
Norwich, UK
They will either replace the back glass for free or charge you the normal $29 (which is what they have always charged for a back panel replacement)
This.

I had one replaced - at a cost of £25 and 5 minutes of my time. Much less hassle that Ebay.

Tiptopp
 

kaibex

macrumors 6502
Original poster
Jul 4, 2010
343
0
East Sussex, UK
So you can show off your love for hello kitty, angry birds, or about a million other trandy characters. :p
Hahahaha, did you go for the hello kitty? I might shell out for a pink encrusted barbie one! :p

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Indeed but being only the back cover its not as important as the front IMHO.

As they typically give one replacement as a courtesy if he drops his next one and smashes the front he will be paying for full replacement cost.

Ideally the solution is to not be clumsy and smash both though..
It's not a big deal as I can get the phone replaced for £15, but free is better! :D
 

AustinIllini

macrumors demi-goddess
Oct 20, 2011
11,900
8,957
Austin, TX
MacBookPro13";13960094 said:
If I was Apple, I wouldn't replace an iPhone that somebody had smashed, no matter what time or how new it was.
When you own the most valuable company in America, you can do what you see fit. As of now, Apple's policy seems fair.
 

Leonard1818

macrumors 68020
Nov 15, 2011
2,459
401
I've had a very short (one week today) firsthand experience with Apple though I use my wife's work-issued macbook pro frequently. From what I can say, they've been nothing but extraordinary in terms of customer service. Honestly, as my recent rant in another thread points out... that's one of the reasons I went with an iPhone over another Android. I like when a manufacturer actually cares about their customers and backs their products.
 

PaulyD

macrumors 6502
Nov 16, 2010
342
13
UK
Didn't realise they would just replace the back cover that cheaply!

I would go to Apple then and get the replacement from them rather than do it myself

Thanks for correcting and letting me know that :)
 

Tarzanman

macrumors 65816
Jul 16, 2010
1,302
14
Sometimes they will replace it for free if it's the first time. But it really depends on the employee that you talk to.

They *do* make cases for a reason, though.
If cases are absolutely necessary for not destroying the phone, then the phone should ship with a case.

There is a reason that calculators, wallets, portable game devices and other items that routinely go into a pocket are NOT made out of glass.

Glass is brittle.

It is yet another engineering fail by apple with the iphone 4 (remember the antenna?).... and it makes no sense to blame the customer.
 
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