broken button. att or apple?

Discussion in 'iPhone' started by 3v0, May 8, 2011.

  1. 3v0 macrumors member

    Joined:
    Apr 24, 2010
    #1
    the button on the top of my iPhone is broken. I bought it from att a little less than a year ago so it should still be under the 1 year warranty right? should I go to att or apple to get this fixed.
     
  2. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #2
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    Apple.

    The policy I go by is if I have a problem with my phone I go to the manufacturer of the phone, if I have a problem with the service I go to the service provider.
     
  3. SirStrumalot macrumors 6502

    Joined:
    Feb 28, 2011
    Location:
    Minneapolis, MN
    #3
    AT&T will most likely tell you to take it to Apple.
     
  4. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #4
    iPhone warranty policy is that all warranty claims are serviced by Apple.

    You have a choice of mail-in service or an Apple store visit if it close by. You can start the process via the Apple site: https://selfsolve.apple.com/GetWarranty.do

    Dave
     

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