Broken earbuds will apple replace?

Discussion in 'Mac Basics and Help' started by benlee, May 4, 2009.

  1. benlee macrumors 65816

    benlee

    Joined:
    Mar 4, 2007
    #1
    my ultimate ears Superfi 4vi earphones are broken. Sound from the left earbud is in and out, depending on some odd orientation of the plug in the jack, maybe a loose connection or short where it goes into the plug.

    My question is, I bought these at Apple, about 7 months ago. I can't find my receipt but I may still be able to find it. What are the chances I can get an exchange? with receipt, without receipt?

    If your answer is slim to none--what replacement earbuds under $100 do you suggest?
     
  2. BlueRevolution macrumors 603

    BlueRevolution

    Joined:
    Jul 26, 2004
    Location:
    Montreal, QC
  3. CarlisleUnited macrumors 6502

    Joined:
    Jan 30, 2007
    Location:
    Nederland
    #3
    If you can find the receipt you should be able to take it back to the store where you bought it, I'm not sure you'll get a replacement but the least they should do is send it back to the manufacturer who will either fix it or send you a new one. That is if it you didn't damage it and it broke by itself.
     
  4. benlee thread starter macrumors 65816

    benlee

    Joined:
    Mar 4, 2007
    #4
    I didn't damage it or break it, well not until I tried to fix it myself and destroyed it. looks like I have to buy a new pair.
     
  5. msevild macrumors regular

    Joined:
    Oct 11, 2007
    Location:
    Schaumburg
    #5
    It is not Apple's responsibility to replace or send the headphones in to get fixed/replaced. The manufacturer is going to be the best contact at this point.
     
  6. Xaverius macrumors newbie

    Joined:
    Mar 16, 2009
    #6
    Well actualy yess they do! I bought earbuds from Senheiser and they broke down after a few months. Same problem like you one side works other side doesn't.

    When i told the vendor why i bought the new headphones he said: "Well do you still have the bill?" i said: "Hmm i don't know, i will ring someone who can checks" But i didn't have it anymore.

    Then he said, when you find it, come back because i can put that on guarantee for you so you get your money back/new aerbuds

    So you just need too be lucky :D

    (I bought them in an official apple dealer)
     

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