Broken earbuds will apple replace?

Discussion in 'Mac Basics and Help' started by benlee, May 4, 2009.

  1. benlee macrumors 65816


    Mar 4, 2007
    my ultimate ears Superfi 4vi earphones are broken. Sound from the left earbud is in and out, depending on some odd orientation of the plug in the jack, maybe a loose connection or short where it goes into the plug.

    My question is, I bought these at Apple, about 7 months ago. I can't find my receipt but I may still be able to find it. What are the chances I can get an exchange? with receipt, without receipt?

    If your answer is slim to none--what replacement earbuds under $100 do you suggest?
  2. BlueRevolution macrumors 603


    Jul 26, 2004
    Montreal, QC
  3. CarlisleUnited macrumors 6502

    Jan 30, 2007
    If you can find the receipt you should be able to take it back to the store where you bought it, I'm not sure you'll get a replacement but the least they should do is send it back to the manufacturer who will either fix it or send you a new one. That is if it you didn't damage it and it broke by itself.
  4. benlee thread starter macrumors 65816


    Mar 4, 2007
    I didn't damage it or break it, well not until I tried to fix it myself and destroyed it. looks like I have to buy a new pair.
  5. msevild macrumors regular

    Oct 11, 2007
    It is not Apple's responsibility to replace or send the headphones in to get fixed/replaced. The manufacturer is going to be the best contact at this point.
  6. Xaverius macrumors newbie

    Mar 16, 2009
    Well actualy yess they do! I bought earbuds from Senheiser and they broke down after a few months. Same problem like you one side works other side doesn't.

    When i told the vendor why i bought the new headphones he said: "Well do you still have the bill?" i said: "Hmm i don't know, i will ring someone who can checks" But i didn't have it anymore.

    Then he said, when you find it, come back because i can put that on guarantee for you so you get your money back/new aerbuds

    So you just need too be lucky :D

    (I bought them in an official apple dealer)

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