Broken Hinge Article

Discussion in 'MacBook Air' started by manhattanboy, Feb 26, 2009.

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Have you had any problems with the MBA hinge?

Poll closed May 27, 2009.
  1. Yes, my MBA ver A has a broken hinge

    16 vote(s)
    22.5%
  2. No, my MBA ver A does not have any hinge problems

    26 vote(s)
    36.6%
  3. Yes, my MBA ver B has a broken hinge

    1 vote(s)
    1.4%
  4. No, my MBA ver B does not have any hinge problems

    16 vote(s)
    22.5%
  5. I just recently bought a MBA so I can't tell about wear/tear

    17 vote(s)
    23.9%
  1. manhattanboy macrumors 6502a

    manhattanboy

    Joined:
    Jan 25, 2007
    Location:
    In ur GF's bed, Oh no he didn't!
    #1
  2. dborja macrumors 6502a

    Joined:
    Sep 13, 2007
    Location:
    Northern California
  3. NC MacGuy macrumors 603

    NC MacGuy

    Joined:
    Feb 9, 2005
    Location:
    The good side of the grass.
    #3
    There's not an option for no real problems yet but hinge has some play and not like new. My Rev. A has a looser hinge but it hasn't broken. Only time will tell.
     
  4. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #4
    I HARDLY call people who want a notebook to not have a faulty hinge haters. As with any forum type setting though you'll get the ones who want to yell "HA HA" to anyone with what many people see as an over-priced netbook.

    So far my hinge is good, but like NC said ... only time will tell. I don't detect any play either but I did not use mine daily until about 5 weeks ago.
     
  5. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #5
    It's refreshing sometimes to read comments from non Apple sites. Haters versus clueless fanboys? I'll take Haters any day because at least they err on the side of skepticism instead of fanaticism. That comment from the one fangirl cracked me up though. She was boasting about how awesome it was that Apple took care of her the 10 or so times she had to bring her machine in for service. Apple would probably lose my business forever if I had to bring my machine in more than twice. I won't touch a Compaq notebook ever again because the hinge broke on one I had a long time ago.

    Anyhow, the poll they had seems a bit suspect though. Are there seriously 3000 Macbook Air users that both read Engadget and have had their hinges broken AND Apple refused to fix it under warranty? That's hard for me to believe.
     

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  6. queshy macrumors 68040

    queshy

    Joined:
    Apr 2, 2005
    #6
    This was way blown out of proportion...I don't find the hinge issue is really talked about on MR that much (correct me if i'm wrong, someone!). Usually if there is a problem it's well, well, well reported on macrumors!
     
  7. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #7
    I was so concerned with the heat and fan issues that I didn't even notice a hinge problem...:eek:
     
  8. Revtop22 macrumors newbie

    Joined:
    Jan 27, 2008
    #8
    I don't think anyone fully understands the hinge issue. It's not simply just the hinge that is the problem. It's the way Apple builds the display. It is made in such a way that if the hinge or screen breaks, you HAVE to go directly to Apple for a full replacement of the entire display housing (LCD, bezel, display housing, hinges, webcam, cables, etc) ~$800.
    Not one single Apple reseller can install their own displays due to Apple's ridiculous idea of using 3M adhesive to put the super thin (and easily bent) aluminum bezel on. If they had constructed the bezel properly for easy removal (such as on the unibody's with the glass that comes right off), we wouldn't be talking about this issue.

    I mean if someone broke a screen on any other laptop, they'd be able to order just the LCD and get that installed. Not on the Macbook Air (and I can't think of another laptop where the LCD is not accessible). While the LCD is available on ebay for replacement, Apple does not make the bezel, display housing, or hinges a replaceable part. So you cannot order these on an individual basis for repairs. Who in their right mind would do such a thing? It's like telling your customers to buy a $2000 paperweight (after the warranty is up). You are taking a big chance using a MBA w/o warranty because a cracked display or loose hinge (poorly designed I might add) looms in the distant future.

    You have to give customers repair options if you're going to have a poorly designed display. If you don't, don't expect them to buy the product because an $800 repair will be required within the next 3-4 years guaranteed.


    Side note: I've spent the last year and then some trying to coax people near the supply chain to get me hinges and bezels. This hasn't worked at all. I ended up water jet cutting my own bezels now (which I stock) and look exactly like the original. I simply engrave the lettering back on and it's perfect. The hinges are another story.
     
  9. justdhruv macrumors newbie

    Joined:
    Jul 24, 2007
  10. remobot macrumors newbie

    Joined:
    Jan 5, 2009
    Location:
    austin, tx
    #10
    does HP even release compaq branded computers anymore ? just wondering, i grew up by their old headquarters.

    and i have not heard much of anything in relation to hinge issues, not denying it's an issue, i've just yet to experience anything like it.
     
  11. manhattanboy thread starter macrumors 6502a

    manhattanboy

    Joined:
    Jan 25, 2007
    Location:
    In ur GF's bed, Oh no he didn't!
    #11
    what model did you have?
     
  12. turugara macrumors regular

    Joined:
    Jan 18, 2009
    Location:
    Pennsylvania
    #12
    Revision A. Pre-ordered the first day it came out.

    [​IMG]

    [​IMG]

    I haven't had time to go to an apple store yet =(
     
  13. gcmexico macrumors 6502a

    gcmexico

    Joined:
    Dec 22, 2007
    Location:
    New York City
    #13
    I got the Air the first day it came out...no hinge problems what so ever (watch it break now because of my post)
     
  14. xparaparafreakx macrumors 65816

    Joined:
    Jul 29, 2005
    #14
    My is broken and out of applecare.

    I am having a friend look to see if there are internal documents showing this problem and get it fixed some how. If not, ill use her discount to get a new one.
     
  15. Revtop22 macrumors newbie

    Joined:
    Jan 27, 2008
    #15
    Which hinge broke? I've got a few of them laying around. You might only need the one half of it (not the part with the bar sticking out). I've also got a full display but I'm not sure you want to resort to that all for a hinge.
     
  16. xparaparafreakx macrumors 65816

    Joined:
    Jul 29, 2005
    #16
    I will take some pictures in the morning to show you what is damaged.
     
  17. gcmexico macrumors 6502a

    gcmexico

    Joined:
    Dec 22, 2007
    Location:
    New York City
  18. modelsown macrumors newbie

    Joined:
    Sep 20, 2008
    #18
    Opened my 11 month old REV A. last Thursday and heard a pop/crack and sure enough, the hinge on the ports side had come loose. Made an Genius appointment at the Vancouver Apple Store for the same day and was told it would be replaced under warranty this one time. The repair would have cost $700 otherwise. Read the engadget post on the way home from the store. Yeah, weird coincidence! Got it back on Saturday and the screen is as tight as can be.

    Before the repair, the screen/lid did exhibit quite a bit of play which I do believe may be an indicator the hinge may come loose. In my case, it was the part of the hinge that attaches to the unibody that popped off.

    For those with "sloppy" screens, it may be a good idea to open up the bottom to make sure the screws are tight. Unfortunately you cannot check the ones that attach to the screen as they are hidden behind the bezel. The ones on the unibody are star-shaped as seen in the attachment.

    I hope this helps :)
     

    Attached Files:

  19. Revtop22 macrumors newbie

    Joined:
    Jan 27, 2008
    #19
    Nope. They are made with some very tiny tiny c-clamps that hold onto the bar really tight. No possible way to tighten it and they're made to loosen over time.

    Definitely not a quality product like the Macbook Pro hinges. I had my CNC guy take a look at it but we haven't come up with a new design yet. I did get the bezel laser cut though so now I have 10 or so bezels with adhesive backing .....yay!
     
  20. cedar macrumors regular

    Joined:
    Feb 2, 2008
    #20
    So did mine on my air. The Apple store refused to honor the warranty. Wants $650 to fix it.
     
  21. turugara macrumors regular

    Joined:
    Jan 18, 2009
    Location:
    Pennsylvania
    #21
    I just got mine replaced under my homeowners insurance. They decided to give me the old LCD so now I have an LCD with a broken hinge.

    ~How much should I be able to fetch for one of those? I have no use for a macbook air LCD with a broken hinge. The LCD is in perfect working condition with no scratches and an invisible-shield on since purchase.
     
  22. jeremybuff macrumors regular

    Joined:
    Mar 3, 2009
    Location:
    Asheville, NC
    #22
    My MBA's hinges BOTH broke. I'll tell you one thing, this is absolutely a manufacturing/design flaw. Right after I bought it, I started working as a freelancer and did not need to carry it anywhere, so it just sat there. All I ever did, and I mean EVER did, was open and close it... which is what I assume is "normal operation of a notebook".

    First the right hinge broke- completely out of the socket. The today, just as I was bringing into my local service repair center, the second hinge bulged and the metal clasps are popping out of the plastic.

    I can't tell you how furious I am that Apple denies there is a problem with the Rev A MacBook Air. They vehemently deny a problem exists, insist that I "forced it open too far", and blame me for the issue. The service provider (Charlotte Street Computers, Asheville NC) is great and I highly recommend them, but Apple is trying to pull a fast one and I won't have any of it.

    I'm going to continue to fight as long and hard as I can.. partly because I do not have $800 to pay for an entirely new hinge/screen. This is asinine, and the first time that I can really remember- or have heard of- Apple doing their customers so wrong. Even if they fix the Air for me without a charge, I will still be upset at they way I was treated. We all pay a high price for Macs, even if they are worth it, they problem should not exist on a $1,800 laptop. It's like a ticking timebomb is built into the notebook.

    I wrote a small blog post if you're interested: http://blog.jeremybuff.com/macbook-air-hinge-problems/
     
  23. cedar macrumors regular

    Joined:
    Feb 2, 2008
    #23
    Call Applecare directly and ask for customer service. Do not talk to the person who answers, but insist on talking to a customer service rep. It worked for me. The Applestore where I bought the unit was completely worthless, and bordering on arrogant. A local authorized reseller helped me with my problem by guiding me through the process, even though I didn't buy the unit from them. You can bet my next purchase will be from them, not the "could care less" mega-store.
     
  24. darrellishere macrumors 6502

    Joined:
    Jul 13, 2007
    #24
    I just placed my two week old Rev b on the bed with the screen open and SNAP!!!

    The screen was lying flat as a pancake on the bed! I almost had a heart attack!

    Luckily the screen still has a good stiffness to it, so it went back to its original angel.

    Now it goes all the way down too the new angle too. LOL
     
  25. zedsdead macrumors 68040

    Joined:
    Jun 20, 2007
    #25
    My hinge was fine until Apple had to fix a screen issue. They replaced the entire bezel, and the hinge came back loose. I needed the computer (and still do until the early summer), so they said they would make a note and I could drop it off to be fixed when I wanted. I am worried the hinge may completely break given these problems.
     

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