Broken iPad 2 screen - Question

Discussion in 'iPad' started by Dan14, Apr 21, 2012.

  1. Dan14 macrumors regular

    Aug 28, 2009

    My lovely wife dropped by iPad 2 64GB 3G iPad whilst getting out of the car today and smashed the screen so I'm going to the Apple Store shortly to get it fixed (in warranty).

    Quick question to anyone that may know - does Apple do some sort of trade-in scheme against the iPad 3? Can I trade in my current iPad 2 and get some money off the iPad 3, anyone know how much roughly? (UK buyer)

  2. Julien macrumors G3


    Jun 30, 2007
    Warranty:confused: You must mean Apple Care.
  3. charlieegan3 macrumors 68020


    Feb 16, 2012
    apple care is just an extended warranty(of a kind), answer the question.

    as far as i know there is no 'trade in' option at the apple store.
  4. bufffilm macrumors 68040


    May 3, 2011
    there's no trade-in for an older generation ipad. and having a 'lovely wife' usually forgives a multitude of sins. :)

    if you don't have Applecare or third-party insurance, that damage won't be coverred by the warranty.

  5. ghett0tech macrumors member

    Aug 13, 2011
    2nd gen iPads have a flat rate of 249 to swap out for damage. lucky for you apple is generous
  6. brand macrumors 601


    Oct 3, 2006
    AppleCare does not cover when spouses accidentally drop your iPad.

    What warranty are you talking about?
  7. noteple macrumors 65816

    Aug 30, 2011
    Warranty non with standing there is no trade up policy.

    Best thing todo get it repaired and while the replacement is in new condition trade it into amazon or sell it.
    Use the funds collected toward an iPad 3
  8. Dangerous Theory macrumors 68000

    Jul 28, 2011
    You won't get it replaced with the warranty. They will charge you £206.44 for a replacement iPad 2 unit.

    However, your "lovely wife" could always try her luck there and see if they're willing to be generous...;)
  9. Dan14 thread starter macrumors regular

    Aug 28, 2009
    Ha! Thanks for the comments guys. Apple wanted £199 for a replacement as they gave me some crap about not being able to just replace the screen... Should've seen their faces when I pulled up an iFixit video and said just do that.

    Anyway, not one to argue with the Apple repair process, I just went on my way and have mailed it to Apple Heroes based in London to fix the glass for £88.

    For those wondering, and I'm not sure if it's just us Brits that call it a warranty, but I was referring to the manufacturers 1 year guarantee that comes with the purchase of an iPad - probably called something else entirely :D
  10. MajorTCS macrumors regular

    Jun 13, 2009
    Farmington CT
  11. Dan14 thread starter macrumors regular

    Aug 28, 2009
    Thanks for the link, but I'm based in the UK - postage would be rather expensive... The guides look good though, thanks.
  12. Julien macrumors G3


    Jun 30, 2007
    No it is called warranty in the US too. We were saying that warranty doesn't apply to self inflected damage as you found out. Warranty covers manufacture problems.
  13. jlc1978 macrumors 68000


    Aug 14, 2009
    While it can be replaced, Apple doesn't do that in store. If anything, the refurb repair at a central locations since it would cost far too much to train techs in the proper repair techniques, stock or ship parts for repairs, etc.; so it's easier to just replace damaged ones for a flat fee. In addition, they can be assured a new one works properly and doesn't have any problems, while a repair world require diagnostics of the entire device and may still miss a problem and then have an unhappy owner back claiming they didn't fix it properly.
  14. barkomatic macrumors 68040

    Aug 8, 2008
  15. spiderman0616 macrumors 68020


    Aug 1, 2010
    Whether they CAN or not is not the question. It's whether they SHOULD that is the question here. And the answer to that is NO.

    I've been there myself. I dropped my iPhone on a tile floor and smashed the screen. Had to pay $199 for a new one. I asked them if they would give me a 32 GB if I paid more (I broke a 16 GB) and they said that they can only exchange for what I had.
  16. Dan14 thread starter macrumors regular

    Aug 28, 2009

    There's no arguing replacing a single part is far more efficient than replacing the whole unit. I think it is a question of if they can or not and it does come down to the training cost as previously pointed out. As jlc1978 pointed out, it would be too costly to train every genius on a very delicate process.

    So no, it's not a question of whether they should, I think it's more a case of they can't. However, I'm very interested to hear why you think they SHOULDN'T offer a repair facility...
  17. Donal James macrumors newbie

    Apr 24, 2012
  18. noteple macrumors 65816

    Aug 30, 2011
    Hardest part is removing the glass, without breaking it.

    But if it's already broken not a big deal.

    Second hardest part is not damaging anything else especially the LCD panel and cable.

    Check out the site for more examples

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