Ordered a new macbook pro, friday. It arrived Saturday. that was great. Turned it on and things started to get sus, the isight was really slow and video was not working properly. So called Apple care JAPAN, today. we rest the PRAM, SMU, created a new user etc. No luck, so the lady says, ok, well try re-installing OSX, not that I should have to but ok, Ill do it. Did that, and nothing, still exactly the same. Called Apple care back, talked to the first lady, she transfered me to another lady, talked to her and she said, ok its a hardware problem we can repair it or send you a new one. I said please just send me a new one. ( i have had problems with other macs in the past ). So she then transfers me to another guy who asks did you re-install, I sad yes. He says, well re-install again...... C'mon.... I lost it and said in Japanese " this sucks ", and hang up. But, I figured sure, Ill install it one more time and make everyone happy. so did a 100% clean install erased the disk bla bla. and nothing exactly the same problem. So I called Apple care again and said from the start Im angry, but tried to be as polite as possible. finally the guy says ok we will send you a new one. I hold for about 20 minutes to get connected to the store, only to get told we have to check the stock and call you back.... 2pm and still waiting. the whole saga has taken 4 hours out of my day. So im wondering, does this mean I get a free ipod touch or something. I feel like I have earned it. I love apple, but Is there an issue with Quality control... how often does this happen. My first ibook also came with a dead battery. Anyway, Apple please try and get it together. ( and I would love a free ipod touch ) David.