Broken Key - New macbook

Dont let them repair it, they have to give you a new one if it is broken within 14 days...

 

Yes, he deserves a new computer because the 4 key is stuck.

 

dont get it repaired

you should be able to just exchange...it's brand fricken new ffs

 

Deff demand a replacement

 

I've had a similar situation where a MacBook Pro I purchased a year ago had a crooked case and would not sit level. At first they wanted to send it in to have repaired. I was firm and told them I would not agree to that and I would like it to be replaced as I had just purchased it several days ago. They agreed and replaced it in the store.

 

And people wonder why Americans are so resented for their throwaway culture.

 

That has nothing to do with a throwaway.
He just wants a new machine.
What's wrong with that?
Apple will just replace the keyboard and sell it as a refurb. Nothing will be thrown away.

 

Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call AppleCare Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. AppleCare Technical Support will determine whether the product is DOA and offer you the following options:

Replacement: Apple, at its expense, will ship another of the same product . AppleCare Technical Support will put you in touch with an AppleStore Sales Support Representative who will arrange for replacement and the DOA product’s return.

Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.

 

I had my blackbook replaced 3 times before finding a "perfect" machine. In the first machine the wifi dropped continuously, the second one had a faulty keyboard, in the third one the wifi was completely dead and had 5 dead pixels cluttered in the center of the screen. The fourth one was perfect, and for having so many troubles, Apple gave me the wireless mighty mouse and keyboard for free. If you are not happy with your $1000+ purchase, then take it back and demand a new one until you are happy. After all, they don't advertise the macbook as a machine with a stuck number 4 key.

 

A stuck key does not constitute DOA.

 

ummm If I bought a faulty product I would want it replaced. He's not throwing it in the trash. He should bring it in to Apple for an exchange, then Apple can fix it and sell it refurb.

Seriously get off your high horse.

 

I hope I won't have any problems with my macbook.. My dad is already not very that happy I switched to apple.. I hope apple will make me proud (I paid for it so he has nothing to say but he thinks its a huge waste of money)

 

Really? If you're buying a $1000+ machine, I do think it should/can be declared DOA. After all, as the consumer, you're paying for a computer that does all it's advertised to do...not for one that has something like a stuck key. Seriously, if they didn't catch something like that at QC, who knows what issues it'll have?

 

Resenting American's is the popular thing these days. I wish some other country would take over offending the rest of the world. It must be how we impose our will and culture with our financial clout. I'm up for passing the torch to the UK. Whenever you guys decide to become significant once again let us know. Just remember you have to put your wallet where your mouth is. That's going to take a lot of pounds sterling, and at the rate the pound to dollar is falling you better get the Royal Mint working overtime. Cheers!

 

thanks for providing a pretty good example of why the world hates americans

 

First of all it's called tongue and cheek. Secondly, as someone who has traveled around the world I am very aware and respect other cultures. I have a healthy respect for all people regardless of where they are from. But sometimes it helps to counter questionable remarks with pithy comments. Sometimes it is good to twist the knife a little even though it may be over the top.

 

The keyboard is hardware and I would think that not being able to type a 4 prevents basic operability. So according to apple it should be considered DOA.

 

Can everyone shut up with the politics, and get back to the guys issue? Definitely take it in for a replacement, you paid for a FULLY FUNCTIONAL computer and that's what you should get.

 

I've been to London and I'm not sure why Americans get all the hate-ok I do know why-it's b/c 90% of generation Y are spoiled brats, BUT the customer service and friendliness of the Brits leaves a LOT left to be desired so I'm not sure that yall have too much more room to complain.

In America manners are free.

 

FAIL!

Just like your economy.

I love living in Europe, far far away from you impressionblle Americans.

Ahh...


PS, I bet you voted for George Bush

 

and would again....

 

This is why I love MacRumors

 

this would fall under the lemon law, they have to replace it with a new, not repair.

 

I second replacement. Not only will Apple gladly do it, but they want the OP to have a good experience and so it is to their benefit as well.

I also---whether rationally or not--tend to feel that once you open up a machine to repair it you're inviting more troubles. Actually, that's not entirely irrational given some of my experiences with flextronics, one of apple's contractors for mail-in repairs.

Bottom-line for your money you deserve a good out of the box experience, and I would bet you that Apple wants you to have one as well.