Just recieved my new oct fourteenth macbook I'm a long time pc user this is my first mac I was one of those in the backlight mixup I recieved my macbook 2 hours ago, and just after about 30 mins of use I notice that my number four key is stuck, it cannot be pressed down. So off my mac has to go to be repaired at a local depot. I guess mine will be the first they get to tear apart and crack open, where I live is very small population so I'll assume it will be their first time I'm quite paranoid and verry annoyed with my first experience with apple Just thought I'd share my issue with my keypad, dunno if anyone else has a similar problem UPDATE: I contacted apple care again. the cust service rep I was speaking with was very kind and a great help. He said if it were him that he would not have been as patient with the tech as myself and that if it were his choice he would request a doa# because I received a defective product. He then transferred me to the tech support and they are sending me the packing labels to return my macbook for a new replacement. I am a bit annoyed but at least its all resolved now.