Broken Keyboard & Trackpad

Discussion in 'MacBook' started by hiohokaybye, May 20, 2009.

  1. hiohokaybye macrumors regular

    Joined:
    Sep 17, 2007
    #1
    So recently my keyboard and trackpad stopped working after a restart, none of the keys or the trackpad worked, however, the power button works for some strange reason. I haven't installed any software previous the restart, it's strange why this is happening.

    It would be great if I could possibly fix this without heading to the Apple Store. Thanks for any advice.
     
  2. hiohokaybye thread starter macrumors regular

    Joined:
    Sep 17, 2007
    #3
    I'm having some problem locating that ribbon, not so sure if it's the same for Macbook. I took out the battery, but I can only find a silver ribbon attached to the trackpad, tried moving that around, no response on the computer. Any suggestions?
     
  3. upinflames900 macrumors 6502a

    upinflames900

    Joined:
    May 20, 2009
    #4
    Do you still have it under warranty and even if you don't you might want to take it to a Genius Bar. They don't charge you anything to look at it, and if it is something simple, I would bet they would fix it for you right there for free.
     
  4. v66jack macrumors 6502a

    v66jack

    Joined:
    May 20, 2009
    Location:
    London, UK
    #5
    I found someone who had already been to the genius bar, save you a trip:
    http://discussions.apple.com/thread.jspa?threadID=1993446&tstart=0

    'I did go see a genius and here was my resolution:

    Right next to the ram location is a small silver rectangular connector, this connects the keyboard and trackpad to the motherboard. When I replaced my ram, this must've gotten unseated from the connetor.

    The Genius reseated that connector (reinstalled my ram upgrade) and all things are better once again. '

    Not that going to the Apple store is an unpleasant experience lol :D
    I also saw that some people say that a couple of restarts fixed it for them!
     
  5. hiohokaybye thread starter macrumors regular

    Joined:
    Sep 17, 2007
    #6
    I feel so terrible for saying this, I located the 'silver rectangle' after removing my battery, but I'm not so sure how exactly I would reseat it.
     
  6. v66jack macrumors 6502a

    v66jack

    Joined:
    May 20, 2009
    Location:
    London, UK
    #7
    I'm not to sure either, probably best to go see an apple genius, or give them a call! I've always found apple very good on customer service!
     
  7. upinflames900 macrumors 6502a

    upinflames900

    Joined:
    May 20, 2009
    #8
    If I were you I would really get a mac genius to fix it unless you want to risk breaking a multi-thousand dollar piece of equipment. I was at the genius bar one time and they even replaced this guys hard drive when it failed and the computer was like two years out of warranty. http://www.apple.com/retail/ there is the link to find the nearest store and you can make an appointment online, its really easy.
     

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