Broken Mac Book Pro / Poor Service

[totolad]

Sorry for long post!

Hi, just want to say hope your all enjoying your I phones in the states! We’ll hopefully get ours come December.

The problem starts with my Macbook pro C2D 2.33 developing a screen problem. The screen had a line down it and without going into too much detail Apple at the Trafford Centre, said they would replace it under warranty. This was done and the laptop returned. When I cam home the DVD drive wasn’t working so had to be returned once again, only to be replaced.

When I got the Macbook back, the casing on the front of it was warped, probably from the case having to be taken off by Apple to facilitate the repairs. So it went back in to be “Bent” Back! I wasn’t happy and after repeated phone calls to Apple Customer Services, they said they would replace the case.

I got it back yesterday and ever since the Mac Book Pro will for no reason have a grey screen come from top to bottom of the screen asking for me to press the power button. This has happened six times in one day. I have tried everything like reinstalling the software that came with it etc.

Took it back to the store, which said that it could be the logic board. They said that they will replace it, but I was wondering is there any laws or is it Apple’s policy to either issue a refund or exchange when faced with this situation?

Any ideas would be helpful!

 

[twistedlegato]

If you have over 3 problems, they most always replace it for free.

 

[totolad]

Thanks for the quick response. It seems that Apple keep wanting to fob me off by telling me that I have to keep having it repaired. I think that everytime they open it up they cause something else to go wrong.


Has any one else had any such problems regarding displays or this funny grey screen that comes on, I think it is very similar to the blue screen on death that haunts Windows Systems.

 

[iCheddar]

Thanks for the quick response. It seems that Apple keep wanting to fob me off by telling me that I have to keep having it repaired. I think that everytime they open it up they cause something else to go wrong.


Has any one else had any such problems regarding displays or this funny grey screen that comes on, I think it is very similar to the blue screen on death that haunts Windows Systems.

Its pretty close. In windows, BSOD can mean just a simple software problem, or complete failure.

The 'funny grey screen' is called a kernel panic. Generally if an app crashes in OS X, the OS keeps on going and the app just needs to be restarted, which is thankfully alot better than Windows, which completly crashes. But anyway, whenever there is something really screwy going on, either with software or perhaps hardware, there is a kernel panic. Its generally no big deal, but with it happening multiple times daily, it definitely is a problem.

 

[mongoose8p]

Call Apple Customer Relations. These people have the power to give you an exchange just complain a lot tell them you don't want to deal with the problems anymore because they are hardware defects. They will listen as long as you are bold and don't take NO for an answer. My Macbook had Random Shutdowns and after being repaired once I called Customer Relations and now I exchanged it for a Macbook Pro (Pay'd the difference)

 

[chex]

theyre not really fobbing you off, you usually have to ask for a replacement, and if it's been service 3+ times you usually get one.