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Broken on/off switch on iphone 4

B

brdwygurl

macrumors regular
Original poster
Jun 23, 2010
135
11
Hi,

My on/off switch started to feel a bit funny a few days ago. As of this morning it won't work at all. It's like its pushed in and has no spring.

I am so frustrated because it's just a week or 2 out of warranty (I purchased on launch day last year).

Are there any options for me? Do you think if I took it to an apple store they would do anything for me (besides charging me $199).

Thanks
 
Just make an appointment at the Genius Bar, explain your problem and be nice about it then see what they can do, nobody on here can tell you what they will do as they aren't very consistent with their policies.
 
There seems to be more & more of these failing. It seems that Apple is compromising on quality in many areas. Yet it's only impact on us is the inconvenience of being without the phone for severals days to a week. Apple will fix them all.

Finally if you remember that quality is no longer an Apple priority & lower your expectations to a Dell like level. You won't be disappointed.
PHP:
 
jaseone said:
Just make an appointment at the Genius Bar, explain your problem and be nice about it then see what they can do, nobody on here can tell you what they will do as they aren't very consistent with their policies.
Click to expand...

Actually, they are. Be truthful and actually have a legitimate problem and they're good, lie and act entitled and they'll usually ignore you.
 
I just wanted to update.....

I took my iphone in to the genius bar today, and told him the problem that it was just 2 weeks out of warranty and that I really appreciated anything they could do to help.

He verified, checked the water sensors and said he would see if they could get an override on the out of warranty repair.

He did and swapped me out for a new phone...no charge. I told him that I knew he could have easily said, "sorry it's out of warranty" and that they rock :D
 
brdwygurl said:
I just wanted to update.....

I took my iphone in to the genius bar today, and told him the problem that it was just 2 weeks out of warranty and that I really appreciated anything they could do to help.

He verified, checked the water sensors and said he would see if they could get an override on the out of warranty repair.

He did and swapped me out for a new phone...no charge. I told him that I knew he could have easily said, "sorry it's out of warranty" and that they rock :D
Click to expand...

I love hearing stories like this! Congrats :)
 
brdwygurl said:
I just wanted to update.....

I took my iphone in to the genius bar today, and told him the problem that it was just 2 weeks out of warranty and that I really appreciated anything they could do to help.

He verified, checked the water sensors and said he would see if they could get an override on the out of warranty repair.

He did and swapped me out for a new phone...no charge. I told him that I knew he could have easily said, "sorry it's out of warranty" and that they rock :D
Click to expand...

fk yeah :apple::apple:
 
brdwygurl said:
I just wanted to update.....

I took my iphone in to the genius bar today, and told him the problem that it was just 2 weeks out of warranty and that I really appreciated anything they could do to help.

He verified, checked the water sensors and said he would see if they could get an override on the out of warranty repair.

He did and swapped me out for a new phone...no charge. I told him that I knew he could have easily said, "sorry it's out of warranty" and that they rock :D
Click to expand...

Was it new or a refurb??
 
OP, could you describe your button a little more? Did it feel stiff before it stopped working?

When it stopped working, did it still make the click noise?

Also how long did you have the phone before it stopped working?
 
AndrewR23 said:
OP, could you describe your button a little more? Did it feel stiff before it stopped working?

When it stopped working, did it still make the click noise?

Also how long did you have the phone before it stopped working?
Click to expand...

I had it a year and 2weeks :). I Ordered it on launch day last year.

The button felt completely fine before this. Then I noticed that when I pushed it in it kind of stayed in and I had to push harder for it to work. That lasted about half a day, then I pushed and nothing. It looked like it was stuck in the down position. The guy at the genuis bar tried to pry/lift up and checked to see if maybe a piece of dirt was lodged in there keeping it down. I had no clicking noise.

Hope that helps
 
ann713 said:
I am actually always curious about this. Did they give you a new, factory sealed phone (assuming sealed is still "new") or just a replacement phone?
Click to expand...


I am not sure what kind of packaging it was in since he brought it from the back already powered up so I could sign something. So I am guessing refurb...no retail packaging.
 
brdwygurl said:
You know honestly I didn't ask or really care...I was just happy for the courtesy swap. Is there a way for me to check?
Click to expand...

Yeah I know what you mean haha, I was just curious I would assume that it was a refurb. How is the condition? Any cosmetic damage? I assume they put a new battery in refurbs.
 
ECUpirate44 said:
Yeah I know what you mean haha, I was just curious I would assume that it was a refurb. How is the condition? Any cosmetic damage? I assume they put a new battery in refurbs.
Click to expand...

The condition was excellent. Looked brand new to me. When I came home and checked the warranty info it said it was under warranty through August 2012. It's been updated now, but I wonder if that means it was new.
 
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