My wireless headphones broke recently, and Apple chose to call it accidental damage. I'm not satisfied with this. Is this reasonable? I see other instances of people with broken Powerbeats 2 on the internet, and I think it's a design flaw. Would you think it's reasonable of me to go to small claims court over this? They broke when I pulled them out of my ear when I got home from work. No force was involved, and it seems obvious to me this is a flawed design. A new set of Powerbeats 2 costs £169.95 - Apple suggested I should pay them £196 for the repair (which was basically just replacing mine). They also then wouldn't return my broken pair. I think this shows considerable bad faith.