Broken Powerbeats Wireless 2

Ergates-thi-Ant

macrumors 6502
Original poster
Sep 9, 2013
333
61
My wireless headphones broke recently, and Apple chose to call it accidental damage. I'm not satisfied with this. Is this reasonable? I see other instances of people with broken Powerbeats 2 on the internet, and I think it's a design flaw. Would you think it's reasonable of me to go to small claims court over this?

They broke when I pulled them out of my ear when I got home from work. No force was involved, and it seems obvious to me this is a flawed design. A new set of Powerbeats 2 costs £169.95 - Apple suggested I should pay them £196 for the repair (which was basically just replacing mine). They also then wouldn't return my broken pair. I think this shows considerable bad faith.
 

Attachments

Apples n' Stone

macrumors 65816
Apr 13, 2015
1,154
559
Maidstone, U.K
Strange; I have stepped on mine several times after dropping them out of the car and nothing happened then. Is there another time when it could have been under strain?
 

Ergates-thi-Ant

macrumors 6502
Original poster
Sep 9, 2013
333
61
Looking at reviews on Apple's website it seems others have had your experience. If you can't go through consumer law then it may be worth going through small claims.

My second recommendation would be to avoid Beats headphones.
Thanks! Yes, I have a feeling it's not me, but the design and implementation. I really didn't want to buy beats, but I wanted some bluetooth headphones like these. Bose not making something similar pushed me into a bad decision that I now thoroughly regret.
 

windnsea26

macrumors member
Jul 10, 2010
82
9
San Diego
Sorry for reviving an old post but I just went to workout this morning and notice my headphones look exactly the same as yours. I chatted online with an ATT rep since that's where I bought them and said to take them up with the manufacturer.

OP, did you ever get your headphones fixed? If anyone else had this happen, did you get them fixed or replaced?
 

Ergates-thi-Ant

macrumors 6502
Original poster
Sep 9, 2013
333
61
No, I did nothing in the end. I was planning to take Apple to small claims court, but ran out of energy due to a stressful period in my life. Now I have some quality Bose wireless headphones instead. I'll never buy Beats again.
 

kingfresh88

macrumors newbie
Jul 2, 2018
1
0
sorry to bring this old post to life...again. But I wanted to share my experience. I purchased a pair of Powerbeats 2 in December 2015. This exact same thing happened to them around October 2016. Since i was still in a year of purchase I just contacted Apple directly. Explained the situation, sent a pic and they replaced them free of charge. So that's cool...

But how about just last week (mind you it is now a little over a year and a half since the replacement) the EXACT SAME THING has happened again. I absolutely agree that it is a design flaw. So lame. I LOVED my ear buds, but to have two pairs break the EXACT same way is no coincidence. Heck, I'm surprised it hasn't happened to more people.
 

Ergates-thi-Ant

macrumors 6502
Original poster
Sep 9, 2013
333
61
I'm sorry to read that. There are many examples of other people with this problem. I just don't buy beats any more myself, and I regularly try to dissuade others from buying beats. I think they are not a good brand.
 

Grimham

Suspended
Jul 2, 2018
178
69
I'm sorry to read that. There are many examples of other people with this problem. I just don't buy beats any more myself, and I regularly try to dissuade others from buying beats. I think they are not a good brand.
I just got a pair of new (open-box) PowerBeats wireless 3 headphones and they are perfect. I hope I don't have this problem. If I do, I guess for the price of $75, it's hard to beat. With some Comply foam tips, man these things sound good.
 

James Avila

macrumors newbie
May 1, 2020
1
0
Not to be a broken record but I just had them get caught in my ear, I realized once it was off the same thing happened to me!
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.