My ~2 week old quad-powermac stopped working the other day. After a few hours on the phone with Apple it was determined that I would need to take it in for service. Unfortunately this means a 120 mile drive to the nearest Apple store, or a 50 mile drive to the nearest authorized service center. The other option for me would be to purchase applecare which apparently provides on-site service. (the standard warranty no longer inclused the option of returns by mail). So, my questions are: Has anyone had good luck getting machines fixed or replaced at the apple store ? What are the chances that I can get the machine fixed/replaced without having to make more than one trip to the Apple store ? Will the fact that this machine was configured BTO complicate getting it repaired ? Anyone have good/bad experiences with the onsite service ?