Broken Quicktime player

[Blue Velvet]

I upgraded a friend's Intel iMac to 10.4.9 the other day and now her MacThe Ripped and Handbraked mp4s won't play in either the player or Front Row.

In the player, you just get a white screen while the cursor moves and the timecode clicks over... in Front Row, a black screen.

What makes things awkward is that her Mac is not on the web so any downloads or research into this has to be done from my place and I can't answer any questions directly about the Mac's behaviour because I'm not sitting in front of it. The 10.4.9 combo update went over there on my iPod.

Your advice is much appreciated.
BV

 

[nagromme]

When in doubt, Yasu!

http://www.versiontracker.com/dyn/moreinfo/macosx/21674

Easy to try anyway.

 

[iMeowbot]

When I've had symptoms like that in the past, it was generally old versions of third party components in /Library/QuickTime that got b0rkenized by the upgrade.

I might try taking anything out of that folder, stopping and restarting QT Player (or Front Row/iTunes/whatever), trying the problem files again to see if it makes any difference. If the files now play fine, or fail to play in a different way than they did with the components in place (e.g. you just get an error msg instead of a white screen), you know you probably need to download new stuff.

Those components get loaded into every app that can use QuickTime, so if you find a change that makes a difference, that's a good time to log out and in.

 

[Blue Velvet]

Thanks guys... I'll have a look at things this weekend and try your suggestions out.