broken superdrive, whats the best option?

[bowdeni]

Hi everyone! Hope all is well.

My superdrive has been deemed broken on my rev b imac g5 17" and needs replacing.

The product specialist has provided me with two options. I can either be sent the superdrive myself and replace it, or I can 'take it' to an apple place. Now at that moment, the window closed so I'm still a bit unsure of what the other option entails.

My question is, how straight forward would it be to replace the drive, and would apple include the phillips screwdriver required?

Oh and there is no chance of sending the mac back for a new rev c replacement? Mine is three weeks old!

Thank you all

 

[devilot]

Oh and there is no chance of sending the mac back for a new rev c replacement? Mine is three weeks old!

I can't answer those other questions... but I sincerely doubt that that would happen. Others here on MR have reported multiple issues recurring w/ their machines before Apple considers doing such a replacement; ie the same thing happens 3x or so before Apple can be persuaded to replace it w/ the current offering. That said, there's no harm in asking, right?

 

[bowdeni]

Thanks for your reply.

Does anyone know what could be up with my superdrive? I put a cd or dvd in, and then about 30 secs later, after trying to read it and making a bit of minor noise, it jus spits it out again.

 

[javiercr]

My question is, how straight forward would it be to replace the drive, and would apple include the phillips screwdriver required?

That is not so easy, to me replacing it would be very straight forward, for my mother it would be impossible.

If you don't own a screwdriver many be you would find it a bit difficult!

 

[toneloco2881]

My question is, how straight forward would it be to replace the drive, and would apple include the phillips screwdriver required?

I had to replace my logic board on my iMac g5, and in the process remove the superdrive. The process couldn't have been easier. I think it was like 3 screws and a connector. Apple will send you a booklet with detailed insructions, along with illustrations.

 

[superbovine]

My question is, how straight forward would it be to replace the drive, and would apple include the phillips screwdriver required?

it depends on how much you know about hardware. there should be documentation about the web or ask apple for it. what I am trying to say is find a guide to tell you have to do it for your particular model of imac then you can read and determine if it is over your head or not. generally speaking it shouldn't be too terrible bad, but it depends on your prior knowledge. although, for example if it was powerbook instead of a imac, I would say give it to a pro because it quite a bit hard to service those.

 

[mrichmon]

Thanks for your reply.

Does anyone know what could be up with my superdrive? I put a cd or dvd in, and then about 30 secs later, after trying to read it and making a bit of minor noise, it jus spits it out again.

The problem is that the drive is dead. This is a common failure mode for superdrives and can only be resolved by replacing the drive.