Broken upon arrival (iMac 27")

Discussion in 'iMac' started by Garvsterrr, Apr 26, 2012.

  1. Garvsterrr macrumors newbie

    Apr 26, 2012
    Hey guys, I'm kinda new to this but I was wondering if anyone else has had the same experience as me?
    I ordered my iMac through Apple's online store on Monday (23rd April) and I received it today (26th April).
    I was happy as anything and couldn't wait to set up my first Mac, and so I did. Only, when I tried to start the machine, I was greeted with the infamous chime but nothing on the screen. I sat there for a minute thinking, it's probably just slow, but then everything just went bad and it never showed anything. As of now now I have to send my Mac back to Apple and await my replacement which will be on it's way soon, and I'm just awaiting for UPS to contact me to take the defective model off of me. My question is... Is this just a rare circumstance, or has the same thing happened to a lot of people? Thanks.

    -Also, anyone know how long my replacement will take on average? (It's shipping from China to London, and they said the est DOA would be the 3rd May, could it arrive any earlier?)-
  2. Baytriple macrumors 6502

    Apr 3, 2012
    I can only assume that the brightness was turned down. If it was DOA that's just bad luck for sure. I hope you get it all sorted and are able to enjoy your new new machine.
  3. Garvsterrr thread starter macrumors newbie

    Apr 26, 2012
    Oh I tried everything listed on the site and what Apple Care told me over the phone. Nothing worked, so here we are.
    The worse thing is, that it's sitting in my room in a box, just staring at me... T_T
    Thanks, I will when it arrives. ^-^
  4. TopToffee macrumors 6502a

    Jul 9, 2008
    Wow. That sucks.

    However, I'd love to know how you got yours so fast!

    I ordered mine on the 23rd, and it was dispatched the following day, but my delivery estimate is 1st May :(
  5. musty345 macrumors regular


    Feb 28, 2010
    United Kingdom
    I literally couldn't sleep whilst my iMac was in transit, and to have it broken when it arrived would have killed me. I feel bad for you.
    It should just over a week before it gets back to you, depending on which service you're using.
    Are Apple paying for the postage fees?
  6. Garvsterrr thread starter macrumors newbie

    Apr 26, 2012
    It does indeed. T_T

    Oh, I have no idea. The only things I added to the order were the remote, and the battery charger. If anything, I expected it to arrive later, I was shocked at how fast it came, although it did feel like a life time... :')

    I hope your machine has a swift arrival. :D


    Yeah, I kinda haven't slept in 24 hours since waiting. ^_^"
    Oh that's not too bad I suppose. Also, the Currier in question is UPS.

    Oh and yes they are, I was told they marked the dispatch as urgent. Win! :D
  7. iFin macrumors newbie

    Apr 5, 2012
    I ordered 27" few weeks ago. It arrived to shop. They started installing memory and found out that graphics card? had broken. So couple of days wait til new card is back and installed. Damn!
  8. TopToffee macrumors 6502a

    Jul 9, 2008
    Yeah, I changed a few things, but i figure that would only slow down the dispatch, not the delivery AFTER dispatch... and it seems like it's going to take like a full week... dispatch itself was fast.

    Very irritating, especially if others are only getting 2/3 day delivery times...
  9. harcosparky macrumors 68020

    Jan 14, 2008
    I'd say it is a rare occurrence.

    I've had many iMacs ( going back to PPC G5 ) and never a DOA.

    I will say I have never had one shipped to my home, I always take delivery at an Apple Store and before I leave with it I have them power it up.

    Maybe yours was accidentally mishandled in shipping. Those things happen.
  10. bushman4 macrumors 68020

    Mar 22, 2011
    UPS & FEDEX are usually pretty good. And Apple packs things very well,double box, packing material etc. So I would say its just an exception not the norm of how Apple products usually arrive.
  11. Johnny Vegas macrumors member

    Jul 7, 2011
    Sucks that your Mac was DOA. I work as a Technology Specialist and have received close to 100 iMacs. So far they are all going strong. Hang in there, the odds of getting a second one dead are almost zero. :cool:

  12. Garvsterrr thread starter macrumors newbie

    Apr 26, 2012
    Thanks for the feedback guys. :')
    Oh when I put DOA, I meant it as Date.Of.Arrival... My bad. xD

    But either way, the point of the post still stands, sorry for that bit of confusion.
    Hopefully my iMac will be here this week, sometime Tuesday I predict. ^_^
  13. Atomic Ed macrumors regular

    Jun 5, 2007
    Wow, sorry to hear about the doa.

    I know how you feel when you realize your new machine is defective. I just revently got a new imac and it was defective right out of the box too. Same exact symptoms as you described with yours. I got a new replacement and it is perfect now.

    Good luck to you and hope it comes to you fast.
  14. Keiranmorphew macrumors newbie

    Apr 28, 2012
    Yeah how did you get yours so fast!? Mine is meant to arrive in two weeks today! If it could come this week i will be in hibernation earlier!

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